Where is the proof?
Postmaster
Joined: Jun 2004
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From: Milky Way Galaxy
Originally Posted by Choctaw Bob
Your dealer wants to do all the warranty work possible because he gets paid for it. The dealer also wants to please you, his customer, so you will buy future trucks from him.
The only time he may deny a warranty claim is when it is a situation dubious enough that he may not be paid by Ford. It has been our experience that Ford dealers have repaired or replaced every single truck that had legitimate warranty issues.
The only time he may deny a warranty claim is when it is a situation dubious enough that he may not be paid by Ford. It has been our experience that Ford dealers have repaired or replaced every single truck that had legitimate warranty issues.
I'm only referring to denied claims, where the denial is based on the belief, right or wrong, that an aftermarket performance part is the cause. I also have to disagree that dealers are doing what they can for future business. My very limited experience with the three dealers here in El Paso is that they are more concerned with the immediate sale rather than long-term business. What you're saying sounds like a good, sound, business practice that unfortunately, not very many businesses practice.
New User
Joined: Sep 2004
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The other concern is that Ford may not fix things under warrantee if you make modifications. They may. But if you get a - Moderator Edit - service advisor and your modifications get documented into your service record, it could be bad. Don't ask how I know.
The moral is be as stealth as possible.
The moral is be as stealth as possible.
Last edited by Daryl Hunter; Feb 8, 2005 at 09:41 AM. Reason: Language
Elder User
Joined: May 2003
Posts: 833
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From: NW Montana
Tn Mac, well said! After speaking with several dealers the truth as told to me is they would prefer not to do warranty work, it pays less than walk in work as is a pain to deal with hotline and detroit. Every dealer except my current dealer could care less if you ever come back for service, once sold you are forgotten is what I have seen so far...
Posting Guru
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THEY espesially dont like the 6.0 warranty work cause ford has not allowed enough time to do most of the work and the techs. get payed for what they do not what they know. That is the main problem the training and the way they have the 6.0 jambed in there.
Post Fiend
Joined: Apr 2004
Posts: 19,098
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From: Great State of Texas
tn mac...kinda took Bob's statement out of context didn't you? His discusion was relative to yay or nay regarding warranty claims.
The only time he may deny a warranty claim is when it is a situation dubious enough that he may not be paid by Ford. It has been our experience that Ford dealers have repaired or replaced every single truck that had legitimate warranty issues.
You state: I dont understand how you can make a statement like that,ford has not fixed every truck with a problem, they dont know how to fix the trucks with poor mpg problems and have taken the stand that 12 mpg is all you can expect. they have not fixed the exhaust fumes problem but instead said it normal, they have not fixed the coolant leak problem.
Where did Bob say Ford has fixed every truck?
Where did this come from? Brush off? Bob is always trying to help those with issues. It seems easy to brush off the problems others are having with there trucks when you dont have any,
again not try to start any thing just think it is easy to only see one side of the problem.
Really? When you blow statements that far out of context I would have to say that maybe you are trying to start something.
What gives tn mac? I thought we got past all this weeks ago?
The only time he may deny a warranty claim is when it is a situation dubious enough that he may not be paid by Ford. It has been our experience that Ford dealers have repaired or replaced every single truck that had legitimate warranty issues.
You state: I dont understand how you can make a statement like that,ford has not fixed every truck with a problem, they dont know how to fix the trucks with poor mpg problems and have taken the stand that 12 mpg is all you can expect. they have not fixed the exhaust fumes problem but instead said it normal, they have not fixed the coolant leak problem.
Where did Bob say Ford has fixed every truck?
Where did this come from? Brush off? Bob is always trying to help those with issues. It seems easy to brush off the problems others are having with there trucks when you dont have any,
again not try to start any thing just think it is easy to only see one side of the problem.
Really? When you blow statements that far out of context I would have to say that maybe you are trying to start something.
What gives tn mac? I thought we got past all this weeks ago?
Posting Guru
Joined: Jan 2004
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KW5413
You might need to read what bob wrote and then read what I wrote and not read anything to any of it. I think I worded it in a way that was both a question and also what many people are experiencing there is a bit of trend to take the feelings that those of us that are having problems as some kind of attack against ford,all any one wants is ford to step up and fix the problems. and I was not in any way saying Bob was not helpful,he is very willing to help it just seems he sometimes forgets how much of a hastle it is when you pay all this money for a NEW truck and then have to fight for your warranty repairs. If I came ascross as busting on BOB THAT WAS NOT THE INTENT, but I will say it is hard to know what another man feels till you walk in his shoes. ALSO my comments were not about mods because I dont feel ford should have to repair a truck that was moded. please take the comments in the spirit they were intended. ITS not about me or BOB or KW5413 its about ford,and there inability to fix the trucks, I hope that clears up my postion and sorry if I offended any one that was not my intend.
You might need to read what bob wrote and then read what I wrote and not read anything to any of it. I think I worded it in a way that was both a question and also what many people are experiencing there is a bit of trend to take the feelings that those of us that are having problems as some kind of attack against ford,all any one wants is ford to step up and fix the problems. and I was not in any way saying Bob was not helpful,he is very willing to help it just seems he sometimes forgets how much of a hastle it is when you pay all this money for a NEW truck and then have to fight for your warranty repairs. If I came ascross as busting on BOB THAT WAS NOT THE INTENT, but I will say it is hard to know what another man feels till you walk in his shoes. ALSO my comments were not about mods because I dont feel ford should have to repair a truck that was moded. please take the comments in the spirit they were intended. ITS not about me or BOB or KW5413 its about ford,and there inability to fix the trucks, I hope that clears up my postion and sorry if I offended any one that was not my intend.
Postmaster
Joined: Aug 2003
Posts: 4,483
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From: Central Texas
I was just over at the dealership today, talking with the service advisor. We were talking about mods. He says they have a truck in the shop with a blown engine. When there is a high dollar warranty claim, Ford gets involved. Seemed the owner disconnected the EGR and left it that way when it was taken into the shop. They asked the owner about the disconnected EGR. He said he disconnected it to get more power. DUH! Now he gets to pay for the new engine.
I have read other posts here where someone blows and engine and takes it in with the performance mod in place.
That is leading with your chin..
I have read other posts here where someone blows and engine and takes it in with the performance mod in place.
That is leading with your chin..
Post Fiend
Joined: Apr 2004
Posts: 19,098
Likes: 8
From: Great State of Texas
They asked the owner about the disconnected EGR
Please offer your opinion on how this could cause an engine to blow?
Please offer your opinion on how this could cause an engine to blow?
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Postmaster
Joined: Aug 2003
Posts: 4,483
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From: Central Texas
In my opinion that is not expert, disconnecting the EGR, if the EGR is completely closed, will not in itself cause engines to melt down pistons or "blow". However, the warranty is full of references to tampering. When asked, if you respond you did "trying to get more power". That is leading with your chin.
If you modify that truck, something bad happens, the only place Ford needs to "prove" you did anything, is in court, if a lawyer will take the case. I haven't heard of a engine doing a melt down just because you were driving down the road unless they were pushing the edge of the envelope.
If you modify that truck, something bad happens, the only place Ford needs to "prove" you did anything, is in court, if a lawyer will take the case. I haven't heard of a engine doing a melt down just because you were driving down the road unless they were pushing the edge of the envelope.
Postmaster
Joined: Dec 2003
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From: Dallas
Disconnecting the EGR which defaults as closed, can not cause a blown engine. The EGR adds cooled exhaust gasses to the intake manifold to reduce NOx emmissions. The EGR valve is opened during steady state throttle positions when exhaust back pressures are higher than intake manifold pressure(boost). Disconnecting the EGR actually lowers intake manifold air temperature. This reduction of temperature reduces the likelyhood of detonation which is an engine killer.
I suppose that the dealer and Ford engineers had other evidence blown engine was caused by the owner adding additional performance mods, even though technically, any modification voids the warranty according to the owners manual.
The moral of this story, if your engine blows, remove all evidence of tuners, chips and PLUG in your EGR!
I suppose that the dealer and Ford engineers had other evidence blown engine was caused by the owner adding additional performance mods, even though technically, any modification voids the warranty according to the owners manual.
The moral of this story, if your engine blows, remove all evidence of tuners, chips and PLUG in your EGR!
Post Fiend
Joined: Apr 2004
Posts: 19,098
Likes: 8
From: Great State of Texas
It seems to me that Ford would have to explain that one in the warranty denial justification. I'll bet there is more to that case than meets the eye.
A case could probably be build on more blown engines with a failed "functional" EGR valve than could ever be built with a disabled EGR Valve (in the closed position).
I wonder where the "burden of proof" lies?
Yeah...this blown engine / EGR valve statement really bothers me.
Would really like to get some input from those in the know on how a closed EGR valve can create a catastrophic engine failure and / or how could Ford hang their hat on this as "just cause" for warranty denial...
Theories anyone?
A case could probably be build on more blown engines with a failed "functional" EGR valve than could ever be built with a disabled EGR Valve (in the closed position).
I wonder where the "burden of proof" lies?
Yeah...this blown engine / EGR valve statement really bothers me.
Would really like to get some input from those in the know on how a closed EGR valve can create a catastrophic engine failure and / or how could Ford hang their hat on this as "just cause" for warranty denial...
Theories anyone?
Postmaster
Joined: Dec 2003
Posts: 3,359
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From: Dallas
KW5413 - You will just have to get used to goofy off the wall comments that make no sense at all that are provided by a few goof *****. These goof ***** are like my ex-wife, they just want to argue, the topic is unimportant. I have found the best thing to do is the same thing I did with the ex-wife, ignore them.
New User
Joined: Sep 2004
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I also believe there is more to this story but, what Ford may be doing is bluffing. When lawyers get involved, the real story will emerge. Most likely, Ford will honor the warrantee if lawyers get involved. It's cheaper to replace an engine than fight it out.
Senior User
Joined: Jun 2003
Posts: 326
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What it boils down to is cover your butt. if you have been having "fun".
It is not worth the hassel and heartburn proving that you did nothing
wrong. FMC's pockets are deeper than mine. If I have been having "fun"
with my truck and then develope a problem, I put it back like the way
it was when I bought it (performance mods) and then give them the
" I don't know what happened " look. Common sense is the name of this
game.
EJ
It is not worth the hassel and heartburn proving that you did nothing
wrong. FMC's pockets are deeper than mine. If I have been having "fun"
with my truck and then develope a problem, I put it back like the way
it was when I bought it (performance mods) and then give them the
" I don't know what happened " look. Common sense is the name of this
game.
EJ
Last edited by Daryl Hunter; Feb 9, 2005 at 12:23 PM. Reason: Masking Characters