Never Again........
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New User
Joined: Feb 2004
Posts: 3
Likes: 0
From: NM
Never Again........
I'm not one to write much at all on this site, but I have gathered alot of great information from alot of folks here. I just ordered a lift for my 00SD from Rocky Mtn Suspension. Never again will I order from them again. I asked questions about the lift before I ordered it, and I got answers, but when I recieved the lift, it was evident to me they told me an answer to get the sale they wanted. The lift I ordered was a package deal. I asked if the lift was a Superlift, they responded 'yes it is'. I also asked about the pitman arm for the lift, they responded 'yup, its included, the lift come complete' Needles to say I got a Rough Country lift and no pitman arm. They when I call the guy and ask him about this, he tell me 'I don't know why they would ever tell you that'. I got a few words in before they guy hung up on me.
If I can help others from having to go through what I went through, then so be it. Support those good guys in business that are there for the consumer!! .....My two cents!!
Fleet Mechanic
Joined: Nov 2004
Posts: 1,427
Likes: 10
From: Templeton, Massachussetts
hey man, that sucks
why can't you just return it?
and buy from someone else that wants your bussiness.
i had a mint lifted BRII w/5.0L and i had good luck w/ james duff in WA state.
not sure if they carry what you are looking 4 though.
good luck
why can't you just return it?
and buy from someone else that wants your bussiness.
i had a mint lifted BRII w/5.0L and i had good luck w/ james duff in WA state.
not sure if they carry what you are looking 4 though.
good luck
Fleet Mechanic
Joined: Feb 2004
Posts: 1,816
Likes: 3
From: River Valley AR
Maybe you can get your credit card company involved (if applicable). Stuff like that is why people climb bell towers with rifles. Send them a token of your appreciation. Explain that one small piece of the kit is defective, and if they will send you a call tag and an RMA # you would like to exchange it. When you get the call tag carefully enclose the defective 1/4" washer ( or whatever the defective component is) between several bags of quick-crete to ensure it doesn't get damaged. They will be billed for the freight and they will remember your name. Don't order from them after that.
Tuned
Joined: Feb 2003
Posts: 335
Likes: 1
From: Houston, TX
Yep, I agree with barebackjake. Also, if I were in your part of the country, I would give Ryan at SuperDuty Headquarters a call (AZ) and they can fix you up the right way on your lift.
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Posting Guru
Joined: Feb 2003
Posts: 2,221
Likes: 0
From: Dallas
Man, that is a bummer. I ordered a lift for my jeep from them and loved their business... the lift had everything complete, was shipped immediately. The price was also great.
Sorry to hear about your sour deal... have you tried contacting them again? What does your sales order say you got, or ordered rather? I sure hope they get this fixed for you...
Sorry to hear about your sour deal... have you tried contacting them again? What does your sales order say you got, or ordered rather? I sure hope they get this fixed for you...
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Posting Guru
Joined: Dec 2003
Posts: 1,570
Likes: 0
From: South Texas Coast
Most Credit Card companies will back you up if you dispute the the charge as "Not What I Ordered" since you ordered a superlift kit and received something else you would be correct. The company is held responsible for bad information given out on the telephone.
Senior User
Joined: Dec 2004
Posts: 245
Likes: 1
From: Peshastin, Wa.
Originally Posted by 02superstroker
Man, that is a bummer. I ordered a lift for my jeep from them and loved their business... the lift had everything complete, was shipped immediately. The price was also great.
Sorry to hear about your sour deal... have you tried contacting them again? What does your sales order say you got, or ordered rather? I sure hope they get this fixed for you...
Sorry to hear about your sour deal... have you tried contacting them again? What does your sales order say you got, or ordered rather? I sure hope they get this fixed for you...
Posting Guru
Joined: Feb 2003
Posts: 2,221
Likes: 0
From: Dallas
Originally Posted by Saguaro_7.3
How much for the lift on the Jeep. I have a '92 Cherokee 4x4 I'm thinking about putting a 3*4 lift on. Wouldn't put a lift on the PSD 4x4 though.
New User
Joined: May 2004
Posts: 18
Likes: 0
Originally Posted by bodabdan
Maybe you can get your credit card company involved (if applicable). Stuff like that is why people climb bell towers with rifles. Send them a token of your appreciation. Explain that one small piece of the kit is defective, and if they will send you a call tag and an RMA # you would like to exchange it. When you get the call tag carefully enclose the defective 1/4" washer ( or whatever the defective component is) between several bags of quick-crete to ensure it doesn't get damaged. They will be billed for the freight and they will remember your name. Don't order from them after that.
