have a 6.0 purchased in 10-03 build 2-03 at about 5000 miles lost all power while cold would not even get out of my driveway. took to dealership 3 times seemed to fix problem after the 3rd time at 10,000 problem came back took back to dealer seamed to fix problem at 18,000 came back again took to another dealership they could not find any problem at 25,000 problem got worse took to yet another dealer no luck 30,000 took back 4 time to dealer number 3 finally took back again to the dealer i purchased it from, problem was 10 times as bad as before they worked on it took it back again. been in the shop 9 times aprox 4 days to a week each time trasmission has never acted right after the first time to the dealer should i give up and make them buy it back? and are the 04-05 any better? had 6 7.3 never had a problem with any of them.

Eddie
www.proschoicelures.com

 

EDP, Welcome to the site. We have some pretty sharp people on here. Why don't you post your VIN# so that it can be run to see what shows up on your OASIS.

What does the service manager at the dealership you bought it from have to say? Have they considered a replacement? I would talk with the service manager and the general manager. List the history of the truck. Be friendly but firm with them. Tell them what you want done. What is the configuration of your truck? What is the build date and engine build date?

 

Hummm..... .....another first post with problems.....I say the problem has more to do with the dealership rather than the product.

So anywho....Welcome Eddie.... ....help is around the corner.....you found a place better than your dealship.

 

Welcome to another Texican

EDP: In addition to SBV's questions, please advise as to where you are and what dealerships have been involved with your service history.

 

Vin# 1FTNF21P93ED57809 not sure of the ones they may be I's or L's I also did not trust the orriginal dealer but have taken it to 2 others also I did ask them to buy it back at this time they told me they would for 10,000.00 differance. the sales manager is suppose to call me back he left a meassage saying he was trying to get more wholesale money out of my truck and that they did not want to sell off there lot because of the propblems it was haveing. does not seem like a good statement to make. when the truck is not haveing problems it runs great. it has steadaly gotten worse gas mileage each time they work on it. i think in the 12 range now was in the 18 in the beginning.


Eddie
www.proschoicelures.com

 

Austin Texas

Maxwell ford is were i purchased the truck actually been there 6 times

lief johnson was the 2nd dealer only took here 1 time they could find nothing wrong

Covert ford was the 3rd took here 4 times

Seems like they were all just throwing parts at it.

Eddie
www.proschoicelures.com

 

SBV will probably turn you on to a better service dept in your area. I can't remember who is there but the ones you mention did not sound familiar.

I did ask them to buy it back at this time they told me they would for 10,000.00 differance.

...was trying to get more wholesale money

IMO the sales manager is busting you hard on this. He ain't trying to help. If you are looking for a Ford by back you need to be very specific in your discussions. DSB / Lemon Law should be mentioned in your next dialog...not wholesale to a tote-a-note dealer.

Hopefully you have everything documented. In addition, your OASIS report should be enough to get the Ford Reps moving on this if what you have described has been noted there.

Good luck.

 

My truck, as many others, has been EXCELLENT !

but I know of what I speak on Texas lemon laws
(having done two with previous manufacturers )
basically they state -

if within the first year or 12K miles:
you can't get it repaired properly...when
3 times out of service for repair of the same non safety related major item,
1 time out of service for repair of a safety related item,
or more than 30 days out of service for ANY reason...
(including dealer incompetence )

you are eligible for lemon law relief...

Now, save ALL documentation,
make notes of all conversations, who, what, when, etc...
get reciepts for any upgrades, maintenance, etc...

and go up the chain with a firm but calm approach...
and questions like these:
"what woudl YOU do if this were your truck?"
"Would you put your family on a cross country drive in this truck?"
etc... etc...

Know exactly what you want to happen and be prepared to negotiate a settlement when the right person comes along...

I did not do dsb or lemon law on either case...
I just went up the ladder until someone in authority could give me what I wanted...

start in svc dept, then gm, the owner of delaership...
then get Ford area rep involved... have a lwayers name ready as "leverage"...
not for threats at this point, but just as a "Mr XXXX did tell me that blah, blah "

good luck and have fun with it -
only way to make a bad situation better...
you are in the drivers seat...

 

Jeu EDP. I am in the Round Rock area. I take mine to MacHaik right on I35 at Westinghouse Road. The service advisor is Pat Malmgren 512-930-6248, she is ok if you get her to slow down. The service manager is Charlie Folger. 512-930-6255. He is pretty good. Johnny is one of the two diesel techs that have worked on mine. He seems pretty good. I have been happy with them. If something isn't right, they will make it right.

If you are going to try to get a buy back or a replacement, you need to go to the service manager and the general manager. I wouldn't deal with the sales guys on this. The sales type just want a new sale. Go to the service manager and get him on your side.

If things don't work out, I know where Nyles Maxwell lives.

 

Hey Bud,

I know you aren't going to want to hear this, but don't give up on your truck. I have a Jan 13, 2003. Not a single problem. The problem is the incompetence of dealers. In all honesty look at the name of the service tech on your invoice, as to see his crudentials, you have legal grounds for this. If he is not diesel certified, you have just about guaranteed grounds for winning a board for lose of earnings and out of service reimbursement due to dealer negligence. I personally know a guy who had found out he had a gasser tech working on his truck, they had it for a 21 days and couldn't find anything with it, so he found out about the gasser tech, he started the process of a reimbursement suit, in one week the dealer wrote him a check for 21 days of lost pay, and one month of a truck payment due to their negligence. He never even had a board date set, they knew they screwed up. The other cool part, he took it to my dealer afterwards, in 4 days they had it fixed. He has since put thousands of miles on it, without a single prob. He says it runs better now than new. He is now getting 16.5mpg calculated. There really is hope, just ask on here who is the best dealer in your area. Then go there, and I bet in just a few days you will problem free.

Best of Luck,
Corey

*Parts Changers*