Extended warranty
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Extended warranty
I posted this is another thread regarding smoke coming from the steering column (bad multi-function switch), but thought I would start a new topic to get more replies.
My wife bought a 200 Ford Explorer before we got married. I told my wife to get the extended warranty about a year after she got the explorer because I thought the transmission would go (it did) and she had a chance to get the warranty at a discount. The warranty did cover the transmission, so it paid for itself. But we have had problems with the warranty in other areas (idle air control valve problem resulting in stalling). It doesn't cover this part, doesn't cover that part. What is the point of the warranty if it doesn't do anything? Anyone gotten any relief from this? Maybe by contacting Ford directly?
My wife bought a 200 Ford Explorer before we got married. I told my wife to get the extended warranty about a year after she got the explorer because I thought the transmission would go (it did) and she had a chance to get the warranty at a discount. The warranty did cover the transmission, so it paid for itself. But we have had problems with the warranty in other areas (idle air control valve problem resulting in stalling). It doesn't cover this part, doesn't cover that part. What is the point of the warranty if it doesn't do anything? Anyone gotten any relief from this? Maybe by contacting Ford directly?
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It totally depends upon what extended warranty you were sold. There are several different versions, and depending on what and how much you were willing to spend on the warranty determines what it will cover. It sounds like you have a basic driveline coverage which will cover major engine, trans, and rear end problems but, not any electrical parts. Thats if it's a ford warrany, usually aftermarket warranties I have many problems with. They tend to act more like an insurance company not a warranty company! 
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Another reason why i didnt get the extended warranty. The certified 2000 explorer i got had like 35k on it when i got it and it now has 65k. Done a lot of driving but i let my family and very trusted friend borrow it and they rack em up. Only had one problem where the thing was overheating at 50k and that was due to a failed thermostat and coolant expansion tank cracked. Lost about half the coolant so they ended up flushing it and recharged it. That was about $200 if i remember correctly. That didnt happen until 55k so it wasnt that bad. I just had it in for its 60k service and it wasnt on the list but i had them replace the ATF with it because it was making some noises. Also had them evac, bleed and recharge the A/C system. Blows like a beauty with that recharge man...
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Turns out the repairs were covered under the warranty this time around. The dealer "looked at the wrong part." Hmmm. Anyway, it would have been about $300 out of my pocket, so the warranty, which only cost $500, was nice to have. Also, that warranty also paid for our new transmission. So it has been worth it. It just seems like teh dealers try to wiggle out of the work. Why do they even care? Don't they get paid by Ford for doing the work?
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From: Tampa
(I posted this is another thread regarding smoke coming from the steering column (bad multi-function switch), but thought I would start a new topic to get more replies.)
I've got the smoking steering column were did you put the post at? I need more info.
I've got the smoking steering column were did you put the post at? I need more info.
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Originally Posted by dogman
(I posted this is another thread regarding smoke coming from the steering column (bad multi-function switch), but thought I would start a new topic to get more replies.)
I've got the smoking steering column were did you put the post at? I need more info.
I've got the smoking steering column were did you put the post at? I need more info.
It was a bad multi-function switch. Ford wanted $210 to replace it.
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All in all, no one should try to get out of doing the warranty work for the customer! However, if you would understand how we are paid under a warranty situation, you might understand why some do. The amount paid under warranty is far less than a customer pay in most cases. Ford doesn't pay us like a customer, we get shafted most of the time on time standards from ford.
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Originally Posted by ranger88a
All in all, no one should try to get out of doing the warranty work for the customer! However, if you would understand how we are paid under a warranty situation, you might understand why some do. The amount paid under warranty is far less than a customer pay in most cases. Ford doesn't pay us like a customer, we get shafted most of the time on time standards from ford.
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Problem is, ford doesn't pay properly! We use a chilton or motor labor time standard book for all work done. Problem is, ford won't accept them and cut the labor time sometimes in half, which affects our pocketbook as we are payed flat rate. This means if the job by the book pays 1 hour I get payed for 1 hour even if it takes me 2 hours to do. Now I can for the most part make that pay, however ford says it can be done in 1/2 hour, same job! Very hard to accomplish, so now I get payed less for the same work? Also realize in most cases ford doesn't pay full price for their parts nor do they pay the same labor rate as the general public in most cases (they pay less). Dealers shouldn't inflate time charges thats wrong, excpecially when there is a labor time standard book to go by which is quite accurate. But, now put yourself in my shoes when doing warranty work. I'm not trying to complain, I just think most people don't understand how we as techs are paid. We also are required to provide our own tools, how many other professions require that? Most of us have anywhere from 40,000- 80,000 dollars invested.
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Originally Posted by ranger88a
Problem is, ford doesn't pay properly! We use a chilton or motor labor time standard book for all work done. Problem is, ford won't accept them and cut the labor time sometimes in half, which affects our pocketbook as we are payed flat rate. This means if the job by the book pays 1 hour I get payed for 1 hour even if it takes me 2 hours to do. Now I can for the most part make that pay, however ford says it can be done in 1/2 hour, same job! Very hard to accomplish, so now I get payed less for the same work? Also realize in most cases ford doesn't pay full price for their parts nor do they pay the same labor rate as the general public in most cases (they pay less). Dealers shouldn't inflate time charges thats wrong, excpecially when there is a labor time standard book to go by which is quite accurate. But, now put yourself in my shoes when doing warranty work. I'm not trying to complain, I just think most people don't understand how we as techs are paid. We also are required to provide our own tools, how many other professions require that? Most of us have anywhere from 40,000- 80,000 dollars invested.
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Ford, however of late has been pulling the rug out from under us as far as labor rates go. Thats why warranty work really stinks right now. Not that anyone should never service the customer, because we do, should, and always will.