Press "1" for . . . . .
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Laughing Gas
Joined: Nov 2002
Posts: 1,143
Likes: 18
Press "1" for . . . . .
I don't think there's much out there in this world that I hate more than those stupid "run-arounds" when I try to call a company. "Press '1' for services, press '2' for . . . . " It drives me absolutely insane. I paid my Dell computer off last month. Today I received a bill for $2.24 in finance charges. What? I paid it off the month before. So, after 25 minutes of "press '1' . . . ", I finally got a human. Then, it turns out to be someone that can hardly speak English. After straining five minutes to try to understand what the heck they were saying, I got a poor excuse for an answer and a headache. So, I sent my $2.24 off right after I got off the phone, as to avoid this whole mess again.
I don't know what makes me angrier: getting the "run-around", getting poor English speaking operators, or not being able to yell at anyone specific or important.
I don't know what makes me angrier: getting the "run-around", getting poor English speaking operators, or not being able to yell at anyone specific or important.
Super Moderator
Joined: Oct 2002
Posts: 8,547
Likes: 6
From: MA
They are poor english speakers because Dell has shipped most of their tech support to India. Most major corporations are doing the same. I have tried to no longer do business with companies that have this practice.
Rich
Rich
Postmaster
Joined: Dec 2003
Posts: 2,736
Likes: 1
From: The County
We have had the same problem with tech support.My wife does most of it,but when she gets someone who she can't understand,she requests to speak to someone who uses better english.lol.I don't have the patience to deal with those people.I usually end up giving them some unfriendly advise. 
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Laughing Gas
Joined: Nov 2002
Posts: 1,143
Likes: 18
Originally Posted by wheelMA1
They are poor english speakers because Dell has shipped most of their tech support to India. Most major corporations are doing the same. I have tried to no longer do business with companies that have this practice.
That is exactly what I got. Thanks for the info. Wish I would have known that before, though. Whatever happened to employing Americans?
Postmaster
Joined: Mar 2004
Posts: 3,918
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From: Michigan
I have learned,after many run ins with this press 1 or press 2 garbage that about 75% of the time if I just press 0,I get a human,and I also have had some dealings with Dell,last year I ordered a new pc from them and a pos lexmark printer,scanner,fax,
Because I refuse to use credit cards the only way I could order was a money order,no problem right?Ha,go to post office,get m.o.,call with m.o. just to get them to supposedly start assembling pc?We wont ship it until we recieve your m.o.
Fine,I send m.o. and wait,and wait,and wait.When pc finally arrives,no cord for printer
WHAT.call dell.I get=berry much i please can hep yu su?What,call cust relations,I am very sorry sir but although you did buy a complete system with a printer we dont supply cables?Now a year later I see they dont even sell these pos lexmark printers!
Because I refuse to use credit cards the only way I could order was a money order,no problem right?Ha,go to post office,get m.o.,call with m.o. just to get them to supposedly start assembling pc?We wont ship it until we recieve your m.o.
Fine,I send m.o. and wait,and wait,and wait.When pc finally arrives,no cord for printer
WHAT.call dell.I get=berry much i please can hep yu su?What,call cust relations,I am very sorry sir but although you did buy a complete system with a printer we dont supply cables?Now a year later I see they dont even sell these pos lexmark printers!
Senior User
Joined: Feb 2004
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From: WEST TENN.
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Senior User
Joined: Dec 2003
Posts: 304
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From: Jacksonville, Florida
Originally Posted by King Triton
When pc finally arrives,no cord for printer
WHAT.call dell.I get=berry much i please can hep yu su?What,call cust relations,I am very sorry sir but although you did buy a complete system with a printer we dont supply cables?Now a year later I see they dont even sell these pos lexmark printers!
WHAT.call dell.I get=berry much i please can hep yu su?What,call cust relations,I am very sorry sir but although you did buy a complete system with a printer we dont supply cables?Now a year later I see they dont even sell these pos lexmark printers!
And about the automated services, I know what you mean. I have to call several different numbers several times a day for work and they are all automated. It takes for ever to actually reach a person.
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Post Fiend
Joined: Feb 2003
Posts: 6,940
Likes: 2
From: Eastern WA
Originally Posted by 88grandmarquis
I don't know what makes me angrier: getting the "run-around", getting poor English speaking operators, or not being able to yell at anyone specific or important.
. The idiot on the end of the line didn't really care about what I was looking for, all they seem to be trained to do is to follow a flow chart. A 14 year old should be able to do that. Chock up one lost sale for Dell; hopefully more people will do the same.
Post Fiend
Joined: Nov 2001
Posts: 14,947
Likes: 6
From: Topsfield, MA
It's just a business thing. It costs way too much to employ humans to direct your phone calls to the correct dept. Dell recieves many calls a day and would require several operators at what, 30-40k a year? For 40k they can have a computer system that does everything for them, much cheaper that way. As consumers we challenge businesses to compete and offer the best prices. Therefore, businesses do everything they can to lower costs and keep prices down, that is one way. Would you rather have paid another $200 for the computer to talk to a human operator?
Posting Legend
Joined: Feb 2004
Posts: 32,025
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From: Where Critters Are Free
The next computer I get I will build my self if you go to techtv s web site you can get enough advice so you can build one fast and fairly cheep. That you can call it made in USA. 
Senior User
Joined: Oct 2003
Posts: 115
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Seems like every buis. with a telephone is trying to out do all the rest. I just hate those voice activated electronic transfer systems! They just don't seem to understand "Okie". Get so tired of hearing the computer voice say "I'm sorry I didn't understand your request, please state your request again" that I could scream. The absolute most agrevating one is ATT Wireless. Makes me want to cancel my cell phone! And the Veteran's Administration is better at dodging calls than any one else. "Please wait while we transfer you to the appropriate Extention".
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