what do yal think about this? Took my 04 f-150 back to the dealer to check out problem with rear passenger door not opening right. You pull on the door handle but the door won't open. Try it again it might open or it might not. Anyway I couldn't leave it with them at that time. I am going back next week to leave it with them. Body shop manager says they'll have to go in the door panel and check it out. This is what irritates me, the salesman who sold me the truck tells me the dealership does not have any loaner vehicles I can drive if they have to keep it over night (order part or whatever the case may be). I think that is a crock of you know what. I know darn well the owner and or managers take vehicles home with them. I guess I need to contact Ford Motor Co. What do yal think. Truck has 1000 miles on it. Purchased Dec. 23, 2004 Thanks

 

They don't have to give you a loaner as that is not part of the warranty.Some dealers do.If you bought the esp extended warranty there is a provision for a loaner if the truck is kept over night.

Mike

 

You said it . Some dealers do and some don't I guess this dealer is not real concerned about whether I'm satisfied with their service and customer relations

 

yeah, I'd hafta agree with both of you....
therefore it's a half-crock of yes-we-all-know-what.

Sorry to hear of your challenges, I also detest it when the place I have my vehicle serviced at does not have *something* on their lot to borrow while they fix a problem on something you helped build their business by buying. Jeez.

 

you just bought a high profit vehicle (big profits to ford and to the dealer), the truck has just 1000 miles on it, and now they dont want to give you some kind of loaner? After sales service like that is why some dealers dont deserve to exist. I am not referring to what the dealer is "required" to do, i am talking about what a smart dealer will do to retain his customers. I'd have no problem tearing a hole into my 04 salesman (and the sales mgr). you splashed out the big bucks, they ought to help you a little while you wait for them to cure a ford factory defect. If not, i'd make it plain they will never again see your new purchase business, and they can also forget about any possibility of servicing your vehicle. Make sure you tell the sales mgr that you will rip them big time when the ford survey arrives (unless they treat you fairly) . Specifically mention the survey and see if that changes their mind.

 

The delaership I bought my truck from just pulls a used car off the lot and gives it to me if my truck is in for service... I had never seen this done before, and I find it very nice. I've recommended the dealership to all my friends and will buy from there again!

 

Might want to try this, there is a little switch looking thing on the side of the back doors, below the handles. Push the switch in to see if it will move, mine got stuck once & I couldn't open the door at all. The handle just felt like it wasn't connected to anything . Saw the latch or whatever it is & tried it & the door opened right up.

Hope this helps.

 

whitesnake,
yeah, that's what I was gonna ask about too, since most rear doors have a switch to prohibit an unknowing-someone from being able to open the door (usually kids on a sedan), but it did cross my mind. Funny to think they'd be put on a regular cab, so I'm assuming this challenge is on the super cabs and crews, eh?

 

And now, the view from The Dark Side-
I wish you folks could appreciate what a PAIN it is to have loaner vehicles. We provide customers with a BRAND-NEW or nearly-new vehicle to drive, spotlessly clean and full of gas. It's returned filthy, and the tank is empty. There's a new dent in the fender, which of course the customer claims was there when they picked it up (no customer EVER damages a loaner, right?). The best part is the simple abuse of the privilege. Customer A picks up their loaner on Monday afternoon, and they're told their car will be ready by 5:00 Tuesday, at which time we need the loaner back for Customer B, who's dropping off THEIR car for service. Customer A says yeah, fine, and doesn't show up till 8:00PM on Tuesday. They got tied up, we couldn't reach them, and they don't have the courtesy to call. Customer B is now upset because they have to re-schedule their service appointment. Customer A complains to the owner that they were "lectured" about the loaner car. Service advisor then goes home and takes it out on wife and kids.

All of this is probably moot, as the liability of having loaners makes it almost impossible to keep them. We hold our breath every time one leaves the lot, so don't be surprised if loaners become a thing of the past, and you'll have all those wealthy "personal-injury" attorneys to thank for it.

 

If people abuse or damage a loaner vehicle they should be made to pay for the damage. Just like when you go to a rent-a-car place inspect the vehicle inside and out before it leaves the lot. Decent people shouldn't be penalized because of the bad ones.

 

First one......the costs on the dealership that Jeff/Mark mentions are beyond a charge for some small damage....I hear his good point.....but hey, I STILL wanna loaner! Cuz I<<<<<<< NEVER would be like that OTHER guy! hehehe