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At 9500 miles the truck was taken to the dealer that I bought it from where they removed the drivers seat cover from the back cushion and replaced it with a new one. The photo in this thread shows the condition it was returned to me. Needless to say it is not tight fitting and it looks horrible.
I told the service rep I was not happy with the result and they said it was as tight as they could get it, and they do not have the same tools as the factory to make it tight. I told them they need to figure something out, but they say their hands are tied. The end result is that rather than just an ugly looking bottom panel on the seat back, I now have an ugly, loose fitting panel on my seat back.
Incidentally, with less than 200 miles on this new cover, it is already losing the dye on the surface - in the same area as before. Additionally, the bottom seat cushion is showing the same loss of dye.
Am I expecting too much or is this Active X just trash? I had a F150 Lariat with real leather seats and they were flawless, even at 45,000 miles. Any suggestions? TIA
At 9500 miles the truck was taken to the dealer that I bought it from where they removed the drivers seat cover from the back cushion and replaced it with a new one. The photo in this thread shows the condition it was returned to me. Needless to say it is not tight fitting and it looks horrible.
I told the service rep I was not happy with the result and they said it was as tight as they could get it, and they do not have the same tools as the factory to make it tight. I told them they need to figure something out, but they say their hands are tied. The end result is that rather than just an ugly looking bottom panel on the seat back, I now have an ugly, loose fitting panel on my seat back.
Incidentally, with less than 200 miles on this new cover, it is already losing the dye on the surface - in the same area as before. Additionally, the bottom seat cushion is showing the same loss of dye.
Am I expecting too much or is this Active X just trash? I had a F150 Lariat with real leather seats and they were flawless, even at 45,000 miles. Any suggestions? TIA
Yes, I am a little upset.
open a case with customer support. Also, I have my 350 with leather, love it, looks new after 100k miles. I have two Ford's with Active X. I have had zero problems with those vehicles, one has 55k and the other has 40k.
What Ford should do is send it to an auto upholstery shop and have them make it right. When I was a Ford rep several decades ago, I did this a few times.
I failed to mention that I visited a local upholstery shop and they said they could fix it for $300. I told that to the service rep, but there was no response.
I had a dealer replace a cover once because they got a small stain on it during service. Results were very similar. Bothered me so much I had them remove the new cover that didn’t fit right and put the stained original that fit perfect back on. If it bothers you and the upholstery shop can fix it for $300 I would personally go that route and be done with it.
I called Ford Customer Support and they said they would do nothing for it and it had to be handled at the dealer level. They recommended going to another dealer to see if they do a better job of tightening it up.
If I had any confidence in Ford corporate and their customer care, it is gone.
I called Ford Customer Support and they said they would do nothing for it and it had to be handled at the dealer level. They recommended going to another dealer to see if they do a better job of tightening it up.
If I had any confidence in Ford corporate and their customer care, it is gone.
Do you expect someone from Ford Corporate to come out and re-stretch the seat cover? Or should they head out to your dealership and re-train the technician?
How about you do what they told you to do -- take it to a different dealer. Sounds like a very reasonable response.
Do you expect someone from Ford Corporate to come out and re-stretch the seat cover? Or should they head out to your dealership and re-train the technician?
How about you do what they told you to do -- take it to a different dealer. Sounds like a very reasonable response.
No - I do expect them to have enough interest at correcting the problem to at least generate a case number (as suggested by a previous response), and then I could take it from there.
I can take it to other dealers but without support from the Customer Service people at Ford, I will likely run into the same thing.
You may be willing to run around to get things like this corrected, but I am not. Especially when I have been trying to resolve it the correct way.
How about you find more constructive ways to provide input. Glib answers only succeed in shutting down the conversation and tend to irritate people.
Last edited by DJKastner; Jan 26, 2026 at 11:35 AM.
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