I've just joined FTE as I have a problem I can't find an answer to on the internet. Four days ago I had my windshield replaced on my 2022 F350, and the first day everything was fine. I then removed a power cable for an aftermarket dashboard cam that I had routed through the trim box above the rear view mirror (which houses the camera) and then under the trim. Today when I went to drive it for the second time since the windshield replacement, I had two error messages on the dash: "Pre-collision assist not available" and "Front camera fault service required". When I look at the camera from the front of the truck, I see this:

Orange lines in front of camera
It appears that the two orange striped lines may be on a very thin clear plastic, and the whole plastic shifted. I plan to return to the windshield installer Monday, but I'm not sure if they will know the fix (regardless of whether I caused the problem by pulling the power cable....which I will note is is actually on the back side of the camera, and this orange-striped plastic is between the trim that is attached to the windshield, in front of the camera...there is only a small gap to see it when the camera itself is removed, and I can't seem to shift it through that gap). Can anyone give me guidance on what I'm looking at here, and possibly how to fix?
Thanks,
Mike

 

Those lines are for defrost in front of the camera. Have the same lines in front of mine, at that same skewed angle, windshield never replaced. I believe I read somewhere that after windshield replacement there is some kind of recalibration that needs to be done for that camera.

 

Thanks for the quick reply. I guess I just never looked at the camera before from the front! I'll definitely talk to the windshield shop about the recalibration, which was supposed to be performed. I surprised I didn't get the messages when I drove home from the shop.

 

I had the windshield on my first 2022 replaced after driving the AlCan and the windshield shop which I've used numerous times before for other vehicles wasn't capable of doing the calibration so they had to have a tech from the Ford dealer in town come over and do the calibration before I could pick it up.

 

Just to close out...I returned to the windshield shop today. It turns out there was some problem with the scanner communicating with the truck. Apparently the port on the truck had a loose wire and was giving inaccurate info. It took >2 hrs, but they finally got it and did a recalibration, and now everything is working properly. Thanks for the help.