Sync 3 update
Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
Sync 3 update
Ok I have another problem I get in to my truck and my radio wants to update put in a usb I can get it do say anything else even after a soft reboot I went and looked on ford for the new file I followed the instructions put in the usb and it gives me a error it's not the right files is there anyway to get it out of this mode and back to the radio thanks
Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
I had updated it to v3.4but when I go get the files buy entering my vin it showed I was still on v3.0 and it had a update to v30.2 so that what I downloaded
Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
I just want to get out of the update mode and back to the radio before I have to take it to ford for them to fix it
Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
I did but it's not excepting it either
Lead Driver
Joined: Feb 2022
Posts: 7,975
Likes: 4,055
Did you by chance use the third party Cyanlabs to run the update to 3.4? If you did, use them to update. When you use Cyanlabs, it does not report back to Ford that you updated, and it seems like this is the issue you are having. A visit to the dealer can update the Ford site using their IDS, but they may charge you for doing it.
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Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
Did you by chance use the third party Cyanlabs to run the update to 3.4? If you did, use them to update. When you use Cyanlabs, it does not report back to Ford that you updated, and it seems like this is the issue you are having. A visit to the dealer can update the Ford site using their IDS, but they may charge you for doing it.
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Lead Driver
Joined: Feb 2022
Posts: 7,975
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Have you retried the Cyanlabs updater? If you ran the Ford updater, the files that transferred may be stuck and need a rewrite, so the Cyanlabs program may do what it needs to be done.
Thread Starter
|
Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
Did you by chance use the third party Cyanlabs to run the update to 3.4? If you did, use them to update. When you use Cyanlabs, it does not report back to Ford that you updated, and it seems like this is the issue you are having. A visit to the dealer can update the Ford site using their IDS, but they may charge you for doing it.
Official Ford Pro Rep
Joined: Feb 2023
Posts: 1,350
Likes: 1,285
Good afternoon! Send us a DM with your vehicle's VIN and mileage and we'll look into getting you assistance with your Sync concern.
Thread Starter
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Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
Lead Driver
Joined: Feb 2022
Posts: 7,975
Likes: 4,055
Oh, you can't even get into the menu. This is with all USB removed too? Have you tried pulling the fuse for a while and then reloading the newer USB drive with the current or later version? If so, I think it has been reformatted and looking for the correct version files to install.
Thread Starter
|
Mountain Pass
Joined: Apr 2024
Posts: 110
Likes: 6
From: Beaumont California
Ok I have another problem I get in to my truck and my radio wants to update put in a usb I can get it do say anything else even after a soft reboot I went and looked on ford for the new file I followed the instructions put in the usb and it gives me a error it's not the right files is there anyway to get it out of this mode and back to the radio thanks