Summit Racing
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Fleet Mechanic
Joined: Dec 2016
Posts: 1,259
Likes: 713
Summit Racing
Wondering if anyone has had same problem as me. Ordered tons of stuff for the '65 last black friday from summit. Performer intake, the whole 9 yards. Took advantage of their 15% off promo. To this day have yet to see my discount. Wife has been battling for MONTHS and keeps getting the runaround. Countless phone calls and endless aggravation. Received email this morning that won't be getting the discount as stated! Even more ****** off since shop there often and have spent tons more recently. Called again to try and settle once and for all and was told it's out of their hands, nothing they can do. Maybe time to start spending my money elsewhere.
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Fleet Mechanic
Joined: Dec 2016
Posts: 1,259
Likes: 713
That's what makes it even more frustrating. Never a problem in the past or even since. My order qualified for $150 credit. They even promoted the deal here on FTE. At first was told just needed time to process. Now it's become a flat out refusal.
Logistics Pro
Joined: May 2015
Posts: 4,469
Likes: 964
From: Tri Cities, TN
Same experience as Instig never had a problem. I ordered a set of pistons 3 weeks ago they showed up and one of them was damaged and not by UPS. They immediately sent me another set and a return label. I suspect what may have happened to you is the discount wasn't applied at checkout in that case you are probably sol.
Logistics Pro
Joined: Jun 2003
Posts: 3,921
Likes: 272
Same experience as Instig never had a problem. I ordered a set of pistons 3 weeks ago they showed up and one of them was damaged and not by UPS. They immediately sent me another set and a return label. I suspect what may have happened to you is the discount wasn't applied at checkout in that case you are probably sol.
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Fleet Mechanic
Joined: Dec 2016
Posts: 1,259
Likes: 713
"get 15% back in the form of a statement credit on your Summit SpeedCard"
Regardless of whether their price was good or not to begin with, if I ever told 1 of my customers that what they paid was good enough and they're sol, I'd be laughed out of the trade. And rightfully so.
https://www.ford-trucks.com/forums/1...l#post21040260
Regardless of whether their price was good or not to begin with, if I ever told 1 of my customers that what they paid was good enough and they're sol, I'd be laughed out of the trade. And rightfully so.
https://www.ford-trucks.com/forums/1...l#post21040260
SPONSOR
Joined: Feb 2020
Posts: 322
Likes: 106
From: Ohio,Georgia,Nevada,Texas
"get 15% back in the form of a statement credit on your Summit SpeedCard"
Regardless of whether their price was good or not to begin with, if I ever told 1 of my customers that what they paid was good enough and they're sol, I'd be laughed out of the trade. And rightfully so.
https://www.ford-trucks.com/forums/1...l#post21040260
Regardless of whether their price was good or not to begin with, if I ever told 1 of my customers that what they paid was good enough and they're sol, I'd be laughed out of the trade. And rightfully so.
https://www.ford-trucks.com/forums/1...l#post21040260
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Fleet Mechanic
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SPONSOR
Joined: Feb 2020
Posts: 322
Likes: 106
From: Ohio,Georgia,Nevada,Texas
Here's a little update.
We've been working with @AZSCAWPION and his wife to resolve this. It's a hang-up with Synchrony getting them their 15% statement credit back. We've reached out to Synchrony ourselves to try and get this taken care of. One way or the other we'll get this resolved and make it right with @AZSCAWPION and his wife.
We've been working with @AZSCAWPION and his wife to resolve this. It's a hang-up with Synchrony getting them their 15% statement credit back. We've reached out to Synchrony ourselves to try and get this taken care of. One way or the other we'll get this resolved and make it right with @AZSCAWPION and his wife.
SPONSOR
Joined: Feb 2020
Posts: 322
Likes: 106
From: Ohio,Georgia,Nevada,Texas
Alright here's what we've found out. Thanks to @AZSCAWPION for kicking this off so this could be looked into.
The good news is that AZSCAWPION will get their statement credit from Synchrony. Unfortunately, Synchrony doesn't have an exact timeframe for it. Synchrony is aware of the issue and is working to resolve the delay caused by a glitch with one of their third-party vendors that processes the statement credit registrations. This delay is at no fault of Summit Racing. While Synchrony doesn't have an estimated time for when AZSCAWPION will receive the statement credit, please rest assured that they are fully committed to fixing the problem.
The good news is that AZSCAWPION will get their statement credit from Synchrony. Unfortunately, Synchrony doesn't have an exact timeframe for it. Synchrony is aware of the issue and is working to resolve the delay caused by a glitch with one of their third-party vendors that processes the statement credit registrations. This delay is at no fault of Summit Racing. While Synchrony doesn't have an estimated time for when AZSCAWPION will receive the statement credit, please rest assured that they are fully committed to fixing the problem.
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Fleet Mechanic
Joined: Dec 2016
Posts: 1,259
Likes: 713
Fiiiiinally resolved. Nearly 9 months of aggravation brought to an end thanks to Joe at Summit. Thanks also to FTE for allowing me to borrow the power of their voice when mine seemingly didn't matter.
SPONSOR
Joined: Feb 2020
Posts: 322
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From: Ohio,Georgia,Nevada,Texas
Lead Driver
Joined: Jun 2006
Posts: 5,663
Likes: 985
From: Near Yosemite CA
@Summitracing
Well done, you will have my continued business! Now see if you can get the price of this thing down!
$799 is crazy!!
https://www.summitracing.com/parts/ofy-6019dp/make/ford
Well done, you will have my continued business! Now see if you can get the price of this thing down!
$799 is crazy!!https://www.summitracing.com/parts/ofy-6019dp/make/ford
SPONSOR
Joined: Feb 2020
Posts: 322
Likes: 106
From: Ohio,Georgia,Nevada,Texas
@Summitracing
Well done, you will have my continued business! Now see if you can get the price of this thing down! $799 is crazy!!
https://www.summitracing.com/parts/ofy-6019dp/make/ford
Well done, you will have my continued business! Now see if you can get the price of this thing down!
$799 is crazy!!https://www.summitracing.com/parts/ofy-6019dp/make/ford
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