Problems with Ford Customer experience
Thread Starter
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Cross-Country
Joined: Nov 2019
Posts: 75
Likes: 11
From: Michigan
Problems with Ford Customer experience
Just wondering if anyone has had issues with ford customer service agents, I’m pretty sure mine died, my case is still open, the last contact I had with her was on 5/22
i can’t change representatives despite requesting multiple times.
I’ve tagged @Ford Motor Company
and have messaged them on Facebook to only get the “your messages have been documented”
To be honest, it makes this whole situation a pain in the dick
i can’t change representatives despite requesting multiple times.
I’ve tagged @Ford Motor Company
and have messaged them on Facebook to only get the “your messages have been documented”
To be honest, it makes this whole situation a pain in the dick
Mountain Pass
Joined: May 2024
Posts: 138
Likes: 93
💯 This was my experience too. Rep was never available, voicemail was always full, and they didn’t read their emails. They have zero power to do anything anyway other than send an “escalation” email. If you have a problem with Ford customer service, you can go one level up to an escalation manager, which are equally worthless with even less empathy. After that, your only resort is snail mail to Dearborn. They don’t even offer an email. They set the whole system up to be a pain in the dick so you give up and go away.
Mountain Pass
Joined: Mar 2017
Posts: 155
Likes: 37
When I was dealing with my Customer Service rep, I got the impression that she was completely overwhelmed with her brand new job. Never got the emails she promised to send. Never got calls back like I was promised, etc, etc. I figured the system was working just as good as my problem truck was.
Lead Driver
Joined: Oct 2014
Posts: 5,935
Likes: 1,352
From: NY/Canada border
In my experience with the Ford rep on this forum, they always sounds interested to look into things. They took my truck information and in the end simply told me to contact my nearest dealer over the issue. They did absolutely zero. It was like they thought it never occurred to me to contact a dealer.
When I had a FordPass points issue, that woman diligently went through the computer to find the issue. When she came up with nothing she actually did call the dealer and they in turn called me and the problem got resolved.
When I had a FordPass points issue, that woman diligently went through the computer to find the issue. When she came up with nothing she actually did call the dealer and they in turn called me and the problem got resolved.
Lead Driver
Joined: Nov 2005
Posts: 8,442
Likes: 4,946
Just wondering if anyone has had issues with ford customer service agents, I’m pretty sure mine died, my case is still open, the last contact I had with her was on 5/22
i can’t change representatives despite requesting multiple times.
I’ve tagged @Ford Motor Company
and have messaged them on Facebook to only get the “your messages have been documented”
To be honest, it makes this whole situation a pain in the dick
i can’t change representatives despite requesting multiple times.
I’ve tagged @Ford Motor Company
and have messaged them on Facebook to only get the “your messages have been documented”
To be honest, it makes this whole situation a pain in the dick
Thread Starter
|
Cross-Country
Joined: Nov 2019
Posts: 75
Likes: 11
From: Michigan
I was attempting to have my 2020 bought back, it goes to the shop about once a month for a random issue (usually electrical), although the most recent issue which caused it to be in the shop for 34 days was the transmission went out on it, at 47,000 miles.
Something to do with the planetary gear and they don’t make that part any more.
anyway, last contact with Allee Stewart at @Ford Motor Company was on May 22.
granted the account holder on here @Ford Motor Company is pretty useless as mentioned above.
case is still open, and her voicemail is full, also no matter who I talk to they always tell me she’s the best person to handle the case.
@Ford Motor Company is right down the road from me, I was thinking of just going over there
Something to do with the planetary gear and they don’t make that part any more.
anyway, last contact with Allee Stewart at @Ford Motor Company was on May 22.
granted the account holder on here @Ford Motor Company is pretty useless as mentioned above.
case is still open, and her voicemail is full, also no matter who I talk to they always tell me she’s the best person to handle the case.
@Ford Motor Company is right down the road from me, I was thinking of just going over there
Fleet Mechanic
Joined: Jul 2000
Posts: 1,491
Likes: 343
From: SE Iowa
Trending Topics
Thread Starter
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Cross-Country
Joined: Nov 2019
Posts: 75
Likes: 11
From: Michigan
I’ll have to see everything else that it’s been in the shop for, it’s been in 16 or 17 times, but @Ford Motor Company wants me to keep dealing with the dealer.
bunch of incompetent ****s @Ford Motor Company has handling the case
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Thread Starter
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Cross-Country
Joined: Nov 2019
Posts: 75
Likes: 11
From: Michigan
Hotshot
Joined: Aug 2006
Posts: 17,398
Likes: 317
From: Whittier, CA
For anyone who doesn't know, you will not talk to anyone from Ford here on FTE. Not even that fake bot-account that asks for info, then never does anything.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
More Turbo
Joined: Sep 2019
Posts: 575
Likes: 330
From: Southwest Michigan
My experience with Ford Customer Service is much different. I ordered the current map update for Sync 3 and when I tried to install it I received an installation error. The error message had a number to call at Ford and when I did they offered some suggestions. After new attempts at installation failed as well, they worked with the company that provides the USB updates to send a new USB. It came today and worked flawlessly.
Mountain Pass
Joined: Jan 2024
Posts: 143
Likes: 46
In my experience with the Ford rep on this forum, they always sounds interested to look into things. They took my truck information and in the end simply told me to contact my nearest dealer over the issue. They did absolutely zero. It was like they thought it never occurred to me to contact a dealer.
When I had a FordPass points issue, that woman diligently went through the computer to find the issue. When she came up with nothing she actually did call the dealer and they in turn called me and the problem got resolved.
When I had a FordPass points issue, that woman diligently went through the computer to find the issue. When she came up with nothing she actually did call the dealer and they in turn called me and the problem got resolved.
Laughing Gas
Joined: Apr 2003
Posts: 789
Likes: 231
For anyone who doesn't know, you will not talk to anyone from Ford here on FTE. Not even that fake bot-account that asks for info, then never does anything.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
That it is completely up to Ford, really. Seems they want it both ways, whichever is more convenient for them on any given day.