Problems with Ford Customer experience
Mountain Pass
Joined: Mar 2017
Posts: 155
Likes: 37
For anyone who doesn't know, you will not talk to anyone from Ford here on FTE. Not even that fake bot-account that asks for info, then never does anything.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
As for customer service from Ford, we sometimes forget that we did not buy anything from Ford. Not really. We bought something from an independent business agent, which we call a dealership. The dealership is Ford's customer. I'm not trying to make excuses for Ford, just facing the reality that dealing with end customers is not something they really want to do. They just go through the motions to try to keep some reputation. Not doing that very well either.
Logistics Pro
Joined: May 2021
Posts: 4,024
Likes: 2,339
I speculate it is a team that was supposed to do "social media" outreach as a part of their "listen to the customer on social media" campaign launched a few years ago to look like they are trying to address customer complaints, that has since seen layoffs and the ticketing system is just languishing for some existing cases when people handling got let go.
Mountain Pass
Joined: May 2024
Posts: 138
Likes: 93
And you have gotten tangible results or just lip service?
Mountain Pass
Joined: Mar 2017
Posts: 155
Likes: 37
I already owned an older one. Thats whats gotten me to and from work while my newer Ford sits at the shop being repaired constantly. Just bought another older 1 ton GMC so I can haul heavy loads and continue to work while ford buys back my truck or i sell it outright or it catches on fire and burns to the ground because of one of its many electrical faults.
FTE Community Team
Joined: Dec 2023
Posts: 8,885
Likes: 4,278
From: sussex county, nj
you guys want to deal with really bad? try dealing with NISSAN, as a retired dealer service manager, there's a 4 letter word that begins with a S ends in a K
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Mountain Pass
Joined: Mar 2005
Posts: 244
Likes: 45
I dealt with GM on buying a new truck that I ordered and never purchased. While it ultimately was the dealer’s wrong doing, GM was awful to deal with as well. They could have cared less and I didn’t even own their product yet. The reality is all manufacturers have their issue but, I took my chances on another Ford. Fingers crossed I got a good one. 2024 F350 diesel.
Trailering
Joined: Jun 2024
Posts: 23
Likes: 21
From: Keithville, LA
I think poor service is part of the new business model of keeping supply low and prices high. Dealers can get retail and sometimes more and there's no inventory on shelves and no money sitting, if we get hammered by a bad recession. Welcome to the post covid economy and way of doing business.
Hotshot
Joined: Jul 2013
Posts: 14,298
Likes: 2,197
I have given up on ford support for anything
i bought my 2029 with a 7yr/125k mile warranty
when ever I had a warranty eligible issue…appts were always 60 to 90 days out no matter how far out from me I checked.
ford is too busy doing oil changes to do warranty work…the oil changes are probally more profitable.
i bought my 2029 with a 7yr/125k mile warranty
when ever I had a warranty eligible issue…appts were always 60 to 90 days out no matter how far out from me I checked.
ford is too busy doing oil changes to do warranty work…the oil changes are probally more profitable.
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