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I’ve been having some issues with my backup cameras, and I just wanted to share in case this might help anyone else as I try to get it sorted out.
Backup Cameras issue
Initially it was only the normal backup camera. Upon delivery, everything looked great. After a couple weeks though, it would display colors over the objects in the image. Colors would be blown out. It eventually stopped working intermittently. Sometimes this would mean the camera feed was blue, other times the feed wouldn't come up and would display a bring to dealer message. When it did the dealer message, it wouldn't allow me to use any of the cameras. I brought it to the dealership, who replaced the camera. All was well for a few weeks.
Tailgate-down camera: Worked great upon delivery. I don't use my tailgate-down camera very often, but as it happened, I picked up a double pallet unexpectedly last weekend, and it required me to leave my tailgate down while hauling. I found that I was having a very similar issue as the normal tailgate camera had previously with one small difference. It also appeared like the camera was dirty while having the issues with colors, and eventually the camera stopping working intermittently the same way as my main tailgate camera. I have an appointment at the dealer to replace this camera tomorrow.
When I scheduled my appointment for the tailgate-down camera, I noted that my other camera had been working fantastic since I had been in to get it replaced. -Bad move on my part. Later that night, it started acting up again. So now I have two cameras in the rear of my truck that don't function correctly. While it may be that the tailgate-down camera needs replaced, it feels like this is a different issue as well. Something with the wiring to the cameras, or the imaging unit responsible for these cameras. My guess as to what's going to happen tomorrow is they're going to replace the tailgate-down camera, my normal tailgate camera will not be acting up at the time, and they'll send me on my way, mission accomplished. It'll work for a couple weeks, then it'll start acting up again. Or maybe there is an actual issue with the camera, and because they switch between them it does have some kind of effect on my other camera... Maybe I'll get lucky and replacing the tailgate-down camera fixes both issues. Here's to hoping.
As long as the system isn't brought down by the rear cameras not functioning, all of the other cameras have functioned flawlessly.
Normal backup camera when acting up Cameras disabled Tailgate down backup camera. Normal, but blue. The rest of the cameras function fine at this point.
Just got back from the dealer... They had told me they ordered a new camera when I made my appointment, so when they came and got me from the waiting room and said they put in an order for a part, I wasn't all that pleased. All they did was look at it today. The dealer is an hour each way. So, now this is the second time I've been out there for rear camera related issues. This next time will make three. 70 miles, 6 times... Fun.
Anyway, they ordered an image processor. I also asked that they have the camera they told me they ordered on hand in case it's actually bad. I don't want to have to make this trip yet another time to get this resolved. I guess they'll call when they get one in.
Just got back from the dealer... They had told me they ordered a new camera when I made my appointment, so when they came and got me from the waiting room and said they put in an order for a part, I wasn't all that pleased. All they did was look at it today. The dealer is an hour each way. So, now this is the second time I've been out there for rear camera related issues. This next time will make three. 70 miles, 6 times... Fun.
Anyway, they ordered an image processor. I also asked that they have the camera they told me they ordered on hand in case it's actually bad. I don't want to have to make this trip yet another time to get this resolved. I guess they'll call when they get one in.
please follow up with what actually fixed it.
My 24 did the same thing toward the end of January and still waiting on parts from ford. Dealer thought it was camera and ford engineering flagged the order and contacted the dealer.
I have a 2021 F350 DRW Lariat. All my cameras work perfectly in the morning. As the day progresses and temps go up, I start having issues again. I have tested this several days in a roll and all the same conclusion. Trying to figure out if it's the location of a camera module inside the cab or some other connection where the camera cables are connected above the spare tire.
I’ve been having some issues with my backup cameras, and I just wanted to share in case this might help anyone else as I try to get it sorted out.
Backup Cameras issue
Initially it was only the normal backup camera. Upon delivery, everything looked great. After a couple weeks though, it would display colors over the objects in the image. Colors would be blown out. It eventually stopped working intermittently. Sometimes this would mean the camera feed was blue, other times the feed wouldn't come up and would display a bring to dealer message. When it did the dealer message, it wouldn't allow me to use any of the cameras. I brought it to the dealership, who replaced the camera. All was well for a few weeks.
Tailgate-down camera: Worked great upon delivery. I don't use my tailgate-down camera very often, but as it happened, I picked up a double pallet unexpectedly last weekend, and it required me to leave my tailgate down while hauling. I found that I was having a very similar issue as the normal tailgate camera had previously with one small difference. It also appeared like the camera was dirty while having the issues with colors, and eventually the camera stopping working intermittently the same way as my main tailgate camera. I have an appointment at the dealer to replace this camera tomorrow.
When I scheduled my appointment for the tailgate-down camera, I noted that my other camera had been working fantastic since I had been in to get it replaced. -Bad move on my part. Later that night, it started acting up again. So now I have two cameras in the rear of my truck that don't function correctly. While it may be that the tailgate-down camera needs replaced, it feels like this is a different issue as well. Something with the wiring to the cameras, or the imaging unit responsible for these cameras. My guess as to what's going to happen tomorrow is they're going to replace the tailgate-down camera, my normal tailgate camera will not be acting up at the time, and they'll send me on my way, mission accomplished. It'll work for a couple weeks, then it'll start acting up again. Or maybe there is an actual issue with the camera, and because they switch between them it does have some kind of effect on my other camera... Maybe I'll get lucky and replacing the tailgate-down camera fixes both issues. Here's to hoping.
As long as the system isn't brought down by the rear cameras not functioning, all of the other cameras have functioned flawlessly.
Hi there. Feel free to send us a DM with your vehicle's VIN and mileage. We'd be happy to look into getting you assistance with your vehicle concern.
Hi there. Feel free to send us a DM with your vehicle's VIN and mileage. We'd be happy to look into getting you assistance with your vehicle concern.
I appreciate the concern, and you reaching out. I want to give the dealer the chance to address the problem before escalating the issue. While it's a nice thing to get a new vehicle where everything works and nothing breaks, that's not always reality. That's not the dealership's fault, and certainly not the service writer's fault. I'm hoping this issue is resolved quickly with as few of trips as possible. My expectations just weren't managed with my last experience, and I will do better to get precisely what they're expecting the process to look like so that I'm not surprised in the future. If it gets to the point where it seems like I'm pointlessly going back and forth, I will get in touch. If things go especially well, I will also get in touch to sing their praises.
Just an update: They replaced both cameras, went to calibrate them and on their way to wash the truck they started flickering blue. So they sent me home in a loaner while they keep trying. At this point, they're starting to look at the harnesses.
I have a 2021 F350 DRW Lariat. All my cameras work perfectly in the morning. As the day progresses and temps go up, I start having issues again. I have tested this several days in a roll and all the same conclusion. Trying to figure out if it's the location of a camera module inside the cab or some other connection where the camera cables are connected above the spare tire.
Are you still in your 3/36k? If so, I'd hurry in to get the process started. In the event you're not, I'll update the thread when they get it fixed. The only slight wrinkle is my truck has a slightly different system. It has two backup cameras. Hopefully the problems overlap and you can use this to fix yours.
Dealer called and said they started replacing the harness and it was full of water. (I'm guessing the loom or something) The water got into a module that is supposed to switch between the top and bottom camera. They said they're taking pictures to send to Ford because this may be a problem on other trucks as well. They have the module on order, and it should be there Monday or Tuesday and I'll likely have the truck back early next week. I'll keep updating the thread once I know more.
Dealer called and said they started replacing the harness and it was full of water. (I'm guessing the loom or something) The water got into a module that is supposed to switch between the top and bottom camera. They said they're taking pictures to send to Ford because this may be a problem on other trucks as well. They have the module on order, and it should be there Monday or Tuesday and I'll likely have the truck back early next week. I'll keep updating the thread once I know more.
Do you know what module? I have been waiting for a tailgate module for 3 months now
Do you know what module? I have been waiting for a tailgate module for 3 months now
Unfortunately, I don’t know any more than they told me at this point. They said it should be here Monday or Tuesday. Hopefully that was an actual estimate and not an optimistic one. When I get the repair order, I’ll pass along the information.
So, I got my truck back. It isn’t flickering so far. But I can’t say it’s 100%. I’ll start with the original problem.
The tech said he replaced a tailgate module. It was in the tailgate. He said they pulled the harness and it was full of water, and so was this module. A few pins were corroded as well. So he took pictures to send off to Ford, and tried ordering a new part, but couldn’t get a part number or something? He talked to Ford and they said there were some on the way to the US, but weren’t here yet, so he got permission to take one off of a truck they had in stock. He said it was a KR, if it makes a difference. I’ll put the RO below and follow up with another post about what’s going on now.
So, now the new issue. The top tailgate camera seems to have the brightness too high and the image is blown out in the daylight. I won’t say sunlight because today is pretty cloudy and it’s still blowing it out. The normal tailgate camera seems fine. They switch between them fine.
Maybe there’s a software adjustment I can make for this? I checked the cameras immediately when picking the truck up and noticed the problem. I went back in and they got the tech to come check it out. We tried pulling it inside, where it looks great. So he speculated it could have been the way the sun was hitting it. It isn’t. Either way, now I’ve got this to work with. It’s the top camera, so I’ll rarely be using it, but for this much money, it should be perfect. Here’s a photo for illustration. It’s still clear, so it’s a lot better than before, but you can really tell with the 360 view what I mean.
