Weird situation and I’ll try to be to the point. Bought a used 19 king ranch f350 from a dealer in Texas. I live in Colorado. 52k miles on truck. It came with a certified pre owned gold premium care warrenty from ford. Dealer said everything checked out on the inspection sheet and approved the warrenty. I took truck home to Colorado.

1000 mile drive home I had a chance to see what’s wrong. Engine leak on pan and heated steering wheel didn’t work. 2 months later it goes into my ford locally to fix. They fixed the leak and covered it but said it didn’t have a heated steering wheel from the factory. I looked up the build sheet at the ford dealer in Colorado and it clearly lists it on there. my local Dealer will not fix it cause it was not installed from factory and was an mis build therefore not under warranty.

other dealer agreed to pay but this ford says my dash needs pulled and wiring harness needs replaced along with module, clock spring but heated adaptive 3000 steering wheel should work and does not need to be replaced. My dealer wants 4600 to do this and ford in Texas won’t pay that. they admitted they were wrong and should not of checked off everything was good on truck.

i bought a truck with a heated steering wheel and a warranty. It even comes on auto when cold outside but does not heat. Button is on the dash screen to use it. What do you guys think I should do next. They approved 1200 so far but that only covers module and clock spring install. Not re wiring the truck which I’m not sure I want to do.

 

You really lost me, it is on the build sheet, it has the right wheel, but they are saying it wasn't factory installed???

Has me scratching my head...

 

Yeah, this is a strange one. First I will point out that it does not require dash removal. Is the steering wheel in the truck a heated wheel but they claim the wiring and module are not actually there?

 

This is a weird one yes.

brown heated king ranch wheel is there. The button to turn it on is there.

when they looked for the reason it doesn’t work they found. Wrong clock spring installed no module and no wires other than the wire off the steering wheel.

 

My adaptive steering works. I’m trying to figure out if my dealer is lying or factory mis built it. Does adaptive steering plug into clock spring cause I can only find 2 clock springs for options on this year truck. Does anything else plug into clock spring other than heated steering wheel?

 

That is so strange that it has the heated wheel and programming, but missing the other parts. Heated steering was a standard feature in the KR, how could they build a KR without the proper harness etc. I suppose dash removal could be required to access and install a factory harness if it is wrong. There are aftermarket harnesses that can be installed without dash removal https://www.boostedgreygoosedesigns....85e5y9fucq5ch2 . I wonder if they would be open to doing that.

 

Any chance the previous owner was having an issue with it and they removed it? Maybe the dealership stripped it in order to fix another. Any number of scenarios of what could have caused it to go missing. Hopefully the dealership will make it right but I would not count on it. If needed, crank up the heat and wear a pair of gloves for the first few minutes of a trip, beats coughing up 4600 for the fix.

 

Just thinking out loud, and being the OP's truck is a 19 so basically per "Big C issues", but could it be due to availability of parts, as in they installed the wheel, but not the harnesses/modules because they were not available, so they sold the truck with the stipulation the owner brings the truck back when the parts become available to be installed but he never did? Then he traded it and it all fell thru the cracks.

 

2019 builds were not affected by the covid mess, that was more of a 2020-2023 issue. Covid started becoming an issue in March of 2020

 

That is not a situation that I ever heard of during the 2019 model year. With something like a wire harness that requires dash removal to access, it's not the kind of thing they would offer to do at a later date, after delivery. It would more likely have been a delete listed on window sticker with a $ credit. This looks like a one off thing to me.

 

Guess you could call Ford Customer Care and see if they can weigh in on it.
Also, get the dealer to check OASIS and see if some prior repair was done, and maybe at that time proper parts were not available and it was disabled.

 

Ok, that makes it even more strange. I'm not 100% sure but I think that the module (SECM) that controls the heated part of the steering wheel is internal to the steering wheel when equippedwith adaptive steering. Without adaptive steering there would be a seperae HSWM found behind the dash, in the area of your right knee when seated.

Is it possible that the tech is that clueless and was looking for parts that would only be there without adaptive steering?

Part of the diagnosis for no heat is to carry out a self test on the SECM, and if no DTC's are present replacement of the steering wheel is called out........its starting to look like they are just trying to get out of replacing the steering wheel.

 

I don't have a KR but do have heated and adaptive steering. for what it's worth, the part# listed for my truck is JC3Z14A664A. I'm starting to wonder if all adaptive steering wheels are heated, if yes, then how could you have the wrong clock spring. A non AS clock spring won't work and I would expect cause multiple errors.

 

there are codes for no connection present. Do you know if the module for heated steering wheel and adaptive cruise is removable if it’s all in the steering wheel. I believe my selling dealer stole them out of the truck prior to the sale to me but then signed off everything worked but maybe it came mis built from ford in March of 19.

the dealer working on it says these two highlighted pins in picture have no wires in them. Do you know if these two wires are needed for heated wheel to work?

 

thank you for the link. It looks like my local dealer tried this and due to the adaptive steering it will not work on my truck.