2024 high beams are flawed
Tuned
Joined: Feb 2024
Posts: 364
Likes: 163
From: WI, USA
Not sure, but it does seem that the automotive manufacturers find compliance to be important. My 2019 just recieved it's second headlight related recall. First one had to do with the brightness of the outer DRL lights, this time, because of some manufacturing detail the low beams could be brighter than allowed by FMVSS 108 rules. Looks like I may have one of 73 trucks known to possibly have the recalled headlights. I know it's off topic but attached is the recall report.
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8th Gear
Joined: Apr 2021
Posts: 8
Likes: 1
I emailed the President of Ford and the Ford Exec Call Center called me back within days. They acknowledged the issue but admitted there is no fix at this time. I told them I really appreciate their honesty after getting the run around from their first line call center...they just kept telling me to take it to yet another dealer. I kept telling them this is an engineering issue and NO dealer can fix it. I also told the Exec Call Center person that I filed a complaint with the NHTSA as I see it as a safety issue. I LOVE my truck other than this one issue....nicest vehicle I've ever driven.
3rd Gear
Joined: Oct 2024
Posts: 3
Likes: 1
I emailed the President of Ford and the Ford Exec Call Center called me back within days. They acknowledged the issue but admitted there is no fix at this time. I told them I really appreciate their honesty after getting the run around from their first line call center...they just kept telling me to take it to yet another dealer. I kept telling them this is an engineering issue and NO dealer can fix it. I also told the Exec Call Center person that I filed a complaint with the NHTSA as I see it as a safety issue. I LOVE my truck other than this one issue....nicest vehicle I've ever driven.
I just got my 24 about 2 weeks ago and pleased with the truck, but the lights are a distraction in high beam. Suspect a redesign is about the only fix, Ford could be out a lot of moola.
I'll go to my dealer and show them we have pics as above, but now don't expect
A fix.
Cross-Country
Joined: Oct 2016
Posts: 77
Likes: 20
In Washington, I used the Lemon Law for my old Ram bad transmission. What FCA did was simply give me MSRP for MSRP. I actually made out as I paid less than MSRP, but had to pay MSRP for the new replacement. I do not know about financeing.
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