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Live real time chat could be very helpful. I use AOL's instant messenger that they offer separate from their full software and it has voice capabilities- best of all, it can be downloaded for free and you don't have to have AOL as your ISP.
I checked- you can set up a text-based chat room with as many people as you want, but I can't find where it says that you can do that with voice. Of course, they don't have a link to submit questions, either. I'll keep looking...
I no longer officially support Netscape since it accounts for a small fraction of the user base. The firewall issue isn't FTE's fault, the system uses the standard IRC chat port of 6666.
I am in AOL IM chat room FTE Invite your self into that room and you will see me, I will be in there but may or may not be at my keyboard.
Any one can start that room , just name it FTE .