Denied Waranty Work
Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
that puts the dealer between the rock and a hard place. If Ford rejects it then it is out of dealer's pocket if they want to make it right. No one at the dealer would be thrilled to write off that amount unless OP is some high roller who buys vehicles at or over sticker constantly.
There is no way the damage to the bumper is from a rock hit, that rust was there before the bumper was plated.
They submitted the claim as paint that was chipped, not bad chrome, which it is.
Tuned
Joined: Dec 2021
Posts: 428
Likes: 126
Ggoogle reviews
I bought a spare take off 17-22 front bumper for $275 that had the LED fog lights in it from a seller on eBay and picked it up with a sport grill and a set of take off 20" OEM wheels and tires. That's something to consider versus setting yourself up for a defamation lawsuit.
Good luck picking your battles.
Super Moderator
Joined: Aug 2008
Posts: 37,375
Likes: 1,861
From: Frederick, MD
I would be submitting a flaming review of their service on Yelp, BBB and the one ford sends out. I would contact the owners and make mention of your purchase history.
Send your info to the Ford rep here get a case # and go elsewhere.
Send your info to the Ford rep here get a case # and go elsewhere.
Tuned
Joined: May 2010
Posts: 494
Likes: 129
From: Pleasanton, CA
That is pretty small and a rock that small wouldn’t even make a dent in a steel/chromed bumper. I had about a 4” boulder which rolled off a flat bed hit my front bumper going 70mph on the freeway. It barely made a dent and didn’t even scratch the chrome.
Good luck…
Mike
Good luck…
Mike
Lead Driver
Joined: Feb 2005
Posts: 7,923
Likes: 2,642
From: The Great State of Texas
Same here with 275,000 miles my chrome bumper still looks very good. Wish my windshield was that durable.
Tuned
Joined: Jun 2023
Posts: 295
Likes: 110
From: PNW
I would advise against reviewing on Google reviews at all. Any review that is posted is subject to litigation on behalf of the business owner. I once left a 1-star review for a shell company that had no store front nor was listed on the building placard. The result? Google flipped on me like a dime store hooker, giving the plaintiff's atty all of my info despite an improper procedure subpoena, when it was Google that solicited the review in the first place. What a set up! The court was in on the deal too! That cost me $5,000 to settle. I've since deleted all but one of the 167 reviews that I had posted.
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Top 10 Ford Truck Tragedies
Joe Kucinski
AEV FXL Super Duty - the Super Duty Raptor Ford Doesn't Make
Brett Foote
Lobo Vs Lobo: Proof the F-150 Lobo Should Be Even Lower!
Michael S. Palmer
Ford's 2001 Explorer Sportsman Concept Looks For a New Home
Verdad Gallardo
10 Best Ford Truck Engines We Miss the Most!
Joe Kucinski
2026 Shelby F-150 Off-Road: Better Than a Raptor R?
Brett Foote
2027 Super Duty Carhartt Package First Look: 12 Things You NEED to Know!
Michael S. Palmer
10 Most Surprising 2026 Ford Truck Features!
Joe Kucinski
Tuned
Joined: Nov 2023
Posts: 431
Likes: 247
Dealer wrote - 'The chrome paint on the front bumper started flaking off and started rusting' Ford said 'It is not recommended to replace the front bumper under warranty due to a stone or other object from an outside source making contact and chipping the finish off the bumper'. They did not mention the truck had 300 miles on it. I asked if they would resubmit it with additional information and they said no.
It's very difficult taking a picture of it, but I'll try and get a good one.
I called 800-392-3673, person was nice but said all claims have to go through a dealer.
It's very difficult taking a picture of it, but I'll try and get a good one.
I called 800-392-3673, person was nice but said all claims have to go through a dealer.
I have a cool humorous lawyer that for a few bucks will pound out a letter and mail it from his office. Now he would never threaten suit or anything like that and going to court over a bumper is nothing I am close to suggesting, I am just suggesting something that has worked for me on similar situations. They could calmly ask for another reconsideration since the dealer made a gross mistake with not knowing how chrome is applied and was unqualified to properly complete my client's warranty claim blaaa blaaa. Something like that anyway.
Just a thought.
Cross-Country
Joined: Oct 2022
Posts: 97
Likes: 31
I would just go to a different dealer and get them to submit a proper claim. Explain what happened and a good dealer will sort it out for you. I am sure you have dated pictures from before and hopefully can find a dealer to help you out.
Wouldn’t waste my time with the dealer you bought it from. Just don’t spend your money there anymore.
Wouldn’t waste my time with the dealer you bought it from. Just don’t spend your money there anymore.
More Turbo
Joined: Mar 2011
Posts: 651
Likes: 179
From: Weirton WV
Sounds like a **** poor write up at the dealer is the issue. Go to a different dealer, request to check the story / write up & correct errors. I used to submit & write up claims for a John Deer dealer.
Thread Starter
|
5th Wheeling
Joined: Jan 2014
Posts: 43
Likes: 5
I'm going to try and get the service manager to actually stop doing 6 things at once and take a good look at it and go over how they wrote it up the first time. I didn't think about making a insurance claim. I don't think I want to mess with insurance. If it's a dead end at this place I can try a different one, but I stopped going there because the service dept sucked. But that was 20 years ago, I had a truck that was one week off coverage but had less than 10k on it, needed a window switch and they wouldn't cover it, didn't even try a we will cover the part but you pay labor, nothing. Seems trivial now but at the time I was really pissed. I'm sure most can relate.