I have a stock 2020 F-350 Platinum. When I got the recall notice, MIL light was already on along with a DEF fault, and was headed towards limp mode. I happily took the truck into the dealership and suggested that I may already have the failed NOx sensor the recall is hoping to prevent, based on the indications. They performed the TCM and PCM updates. They said they test drove it and put it through a full drive cycle and all issues were cleared, truck was good. 4 miles from the dealership DEF fault comes back, in 50 miles I'm limited to 50mph. I took it back and again suggested that the NOx sensor was probably failed, and probably because of this this line from the recall "the Nitrogen Oxide (NOx) sensor preheat is not functional in the powertrain calibration. Under certain conditions, this can lead to thermal shock and sudden failure of the NOx sensor." Next morning I get a call the dealership has diagnosed...you guessed it, a failed NOx sensor. Service manager informed me that the truck didn't have any warranty or coverage, so I would be out of pocket. I suggested that it ought to be covered by the recall and he agree to submit a request. That request was denied.

Today I called the Ford Customer Relations Center and was informed that "the recall had already been performed" on my truck, and regardless, that recall only covered re-programming and not a replacement NOx sensor. Clearly this non-functioning sensor preheat, for which they issued a recall, caused my problem, but they aren't going to fix it? That's like issuing a recall saying faulty programming may cause the passenger airbag to deploy unexpectedly, and when I show up at the dealership with my dash blown up and an airbag hanging out, fixing the programming and saying I need to pay out of pocket to repack the airbag. Am I taking crazy pills? Any advice on where to go from here?

 

Here's Arods response to your question:

A Rod

to me

8:25 PM (1 hour ago)


The only thing that i would be able to look at is the connected vehicle data and look thru the cookie crumbs and see what key strokes they took.

 

Hmm, well that certainly didn't answer my question. Since he uses FDRS you'd think that he'd know whether it's capable of performing merged updates or complete overwrites. Ok, well, thanks for reaching out to him anyway!

 

I was browsing the Tremor Forum last night and noticed one of the members reporting that he did not lose any Forscan changes after getting the 22E04 update done.

 

Right, but it was a gal service rep who said it was coding O2 sensor on the dealer services PC. I think she or their computer was wrong though. The phone app said it was a NOx sensor that stopped responding. The crazy thing is the dealership kept the truck overnight, replaced the sensor, but I didn’t notice until yesterday that my DEF fill cap magically disappeared. FYI that is a 31.00 replacement. I'm left wondering, was it collision repair center from hail damage repair or was it the sensor replacement that required removing the bed because the DEF cap was pinched under the bed, some moron forgot to remove the cap or at least ensure it was properly replaced when the bed was reattached. And if anyone has a good security solution for fuel/DEF access port. So far I have only found a locking fuel cap, feel free to respond. The door cover access to the fuel and def ports doesn't look like it can easily be modified to put on a custom lock.

 

 

X2, have been using this combo a long time now. You can have both keyed the same. Keep one in the truck in the center console and the other on the spare key.

You can use one have a unlock it just like you can turn a screwdriver with one hand.

 

I'm aggravated these **** ers don't make one for the older gen guys... lockable DEF cap that is.

 

Thanks for the tip on BEM. I saw these on Amazon. On my 03' Ranger I bought a Stant, and on my previous vehicle as well, as I have only owned 3. Stant caps are typically pretty reliable. You just have to be careful for when you have emission check done because that requires cap check as well and ensure the tech gets the right key. I was almost in a dilemma on that. Also in case anyone needs the tip the behind the cap insert just pops out from the left side. Under you will find the ports mount with a clip and very small <7mm hex screw. Funny thing about that too is on the wonky rubber pop out the fuel port was centered but the DEF port was not centering where it mounts.

 

Dealer called me ready to do the update the other day. Dropped it off yesterday, they had it all day. Service writer texts me and says they finally got it done even though it wouldn't take. I asked if I should be concerned, he said it's not your truck but the Ford site. Go pick the truck up this morning. The service writer (different guy) is like your truck is not done why are you here. They could not explain why it wasn't done and why I was told it had been and they wanted to continue to hold my truck until the update along with the windshield and fuel filter recalls were completed too. I explained I've had the truck in twice and nothing has been done and that I need my truck back or an equivalent loaner. They happily returned my truck... I'm going to give it a few more months before trying again with this recall.

On a related note, they cannot sign-off the fuel filter recall until they perform the replacement on their own. I just did the filters and don't really trust the dealer to do it without leaving a mess of fuel under the hood so that recall might stay. And I'm not worried about the windshield. I'll need a new one sooner or later anyway, usually do.

 

I had mine done a week ago, none of my Forscan changes were affected. The only difference I've noticed is that if my truck is not up to operating temp, after idling 2 minutes the idle will kick up to 1k rpm. It never did this before but I don't mind it. What's weird is it smells like it's in regen when it's doing this.

 

I need to get mine done I suppose. I hope like heck that the ability to un-check auto regen stays.

 

I had to reprogram mine to make the option available again, but it wasn't a big deal. I was more concerned that the tire size reprogramming would've been affected, but that was covered within the BCM section, so was untouched by the replacement of the PCM and TCM modules.

 

I have a F350 piece of junk 6.7 Turbo Diesel - that has now been in the shop 110 days.

There have been four formal recalls. Two required complete transmission rebuilds. 80 days in-shop.

The last recall was to reprogram the PCM: Emissions Recall 22E04 to fix a issue that could cause the MIL light to illuminate and/or damage the SCR system / Nox sensor).

Well - that's when the real problems started.

Shortly afterwards (within 500 miles) of the recall, the MIL light illuminated. (This was what the recall was supposed to prevent/fix).

Dealer performed TSB 21-2248. Delivered back to customer with MIL light off. MIL light came back on after 16 miles.

Dealer replaced a number of emissions components, including the entire DPF.

Delivered back to customer with MIL light off. MIL light came back on after ~ 700 miles.

My truck is now back into the deal with no known fix date.

Almost to the point of a civil suit.

My question is: has anyone else gotten to this point ?

 

lemon law it and go shopping elsewhere.