Dealership Mobile Service
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Mountain Pass
Joined: Aug 2021
Posts: 131
Likes: 67
Dealership Mobile Service
About six months ago I had my truck in for some warranty service for a pinon flange issue. They were unable to do the windshield wiper recall at that time due to lack of parts.
Yesterday my local dealership I use for service called me (I will have nothing to do with the selling dealer). They said they have the parts for the wiper recall and their mobile service tech will be in my area (today) and they would like to complete the recall for me. I thought it was interesting because I did not know they had a mobile service.
In discussion with the tech, he said they are working on getting a bigger service vehicle so they can do oil changes, brake jobs and basic maintenance done at the quick lane as a mobile service. I can imagine they will charge a nice extra fee if one requests the mobile service. I can see how this service could be a convenience for some people.
Yesterday my local dealership I use for service called me (I will have nothing to do with the selling dealer). They said they have the parts for the wiper recall and their mobile service tech will be in my area (today) and they would like to complete the recall for me. I thought it was interesting because I did not know they had a mobile service.
In discussion with the tech, he said they are working on getting a bigger service vehicle so they can do oil changes, brake jobs and basic maintenance done at the quick lane as a mobile service. I can imagine they will charge a nice extra fee if one requests the mobile service. I can see how this service could be a convenience for some people.
Believe Nothing
Joined: Jun 2004
Posts: 7,514
Likes: 398
From: W. Central FL.
I just had Ford mobile service perform the shift linkage recall on my Escape. I had scheduled the recall a couple of weeks ago and the dealership said the mobile guys would call and set it up. They set it up, were very accommodating timewise, and were right on schedule. The mobile guy showed me the work truck, a DRW van type. He was set up for fluid change if I remember right. I asked him if he was doing the WW recall on the F150s and he replied that he had not done any but saw no reason it could not be done. BTW, the dealer has two mobile work vans.
Edit addition: I can see where the mobile service could be a big plus for a dealership with limited space. So many services could be performed off-site.
Edit addition: I can see where the mobile service could be a big plus for a dealership with limited space. So many services could be performed off-site.
Lead Driver
Joined: Dec 2020
Posts: 8,639
Likes: 2,433
Ford had sent me information in this awhile back, and both of my local dealers show as offering mobile service on their websites. I have yet to see one in action in the wild.
I already question the skill level of the in house techs, I would be even more concerned about the mobile technicians.
I already question the skill level of the in house techs, I would be even more concerned about the mobile technicians.
Believe Nothing
Joined: Jun 2004
Posts: 7,514
Likes: 398
From: W. Central FL.
Ford had sent me information in this awhile back, and both of my local dealers show as offering mobile service on their websites. I have yet to see one in action in the wild.
I already question the skill level of the in house techs, I would be even more concerned about the mobile technicians.
I already question the skill level of the in house techs, I would be even more concerned about the mobile technicians.
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Lead Driver
Joined: Jan 2006
Posts: 7,308
Likes: 250
From: Hartford, WI
There are multiple training classes, I would imagine. He might not be qualified for something and not assigned that job. A person I know is an appliance repair guy. The are going every month for a different class.
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Lead Driver
Joined: Dec 2020
Posts: 8,639
Likes: 2,433
Believe Nothing
Joined: Jun 2004
Posts: 7,514
Likes: 398
From: W. Central FL.
I worked 31 years for the same international company, both working, supervising and giving in house training to other techs. Of those 31 years, I spent almost 7 in training and training others. Training never ends today.
Lead Driver
Joined: Jan 2006
Posts: 7,308
Likes: 250
From: Hartford, WI
Kinda why when someone said the other tech was in training, it didn't bother me.
Wiser by FTE
Joined: Jan 2010
Posts: 2,837
Likes: 48
non stock, its quicker to repair these boards...
Laughing Gas
Joined: Feb 2020
Posts: 891
Likes: 564
From: End of the Rockies
Local dealer has put their advertising on tv for the mobile service. Seems good enough for 18 wheelers when I see them being worked on in the field.
Maybe someone here has experience with the 18 wheeler mobile service and let us know if they like it.
Maybe someone here has experience with the 18 wheeler mobile service and let us know if they like it.
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