SYNC 4 Trailer Tow Nav...
Tuned
Joined: Aug 2020
Posts: 391
Likes: 144
Tuned
Joined: Jun 2017
Posts: 361
Likes: 20
From: Clayton, Georgia
After getting no help from the Ford Consumer Affairs Dept. on this issue they finally told me to take it to my local dealer to see what they could do. I knew they could do anything to activate the trailer towing feature but went ahead and jumped through that loop anyway.
The dealer researched the issue and gave me a copy of SSM 50875 2022 F-Super Duty - Trailer Towing Navigation Guidance Inoperative , which states:
"Some 2022 F-Super Duty vehicles may exhibit a concern of the trailer towing navigation guidance feature inoperative or missing from the SYNC menu. This feature is not enabled on 2022 F-Super Duty vehicles. No repairs should be attempted."
I also spoke to a nice lady at Ford who's in the "In Vehicle Technology Team". She said that the 2022 F-250 does not have the hardware nor software to support the feature.
Not sure what to do at this point but am still pissed at buying a truck who's owner's manual says it has the feature and then paying $80 to use it.
The dealer researched the issue and gave me a copy of SSM 50875 2022 F-Super Duty - Trailer Towing Navigation Guidance Inoperative , which states:
"Some 2022 F-Super Duty vehicles may exhibit a concern of the trailer towing navigation guidance feature inoperative or missing from the SYNC menu. This feature is not enabled on 2022 F-Super Duty vehicles. No repairs should be attempted."
I also spoke to a nice lady at Ford who's in the "In Vehicle Technology Team". She said that the 2022 F-250 does not have the hardware nor software to support the feature.
Not sure what to do at this point but am still pissed at buying a truck who's owner's manual says it has the feature and then paying $80 to use it.
Thread Starter
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Lead Driver
Joined: Nov 2005
Posts: 8,466
Likes: 4,962
After getting no help from the Ford Consumer Affairs Dept. on this issue they finally told me to take it to my local dealer to see what they could do. I knew they could do anything to activate the trailer towing feature but went ahead and jumped through that loop anyway.
The dealer researched the issue and gave me a copy of SSM 50875 2022 F-Super Duty - Trailer Towing Navigation Guidance Inoperative , which states:
"Some 2022 F-Super Duty vehicles may exhibit a concern of the trailer towing navigation guidance feature inoperative or missing from the SYNC menu. This feature is not enabled on 2022 F-Super Duty vehicles. No repairs should be attempted."
I also spoke to a nice lady at Ford who's in the "In Vehicle Technology Team". She said that the 2022 F-250 does not have the hardware nor software to support the feature.
Not sure what to do at this point but am still pissed at buying a truck who's owner's manual says it has the feature and then paying $80 to use it.
The dealer researched the issue and gave me a copy of SSM 50875 2022 F-Super Duty - Trailer Towing Navigation Guidance Inoperative , which states:
"Some 2022 F-Super Duty vehicles may exhibit a concern of the trailer towing navigation guidance feature inoperative or missing from the SYNC menu. This feature is not enabled on 2022 F-Super Duty vehicles. No repairs should be attempted."
I also spoke to a nice lady at Ford who's in the "In Vehicle Technology Team". She said that the 2022 F-250 does not have the hardware nor software to support the feature.
Not sure what to do at this point but am still pissed at buying a truck who's owner's manual says it has the feature and then paying $80 to use it.
Only place I've seen anything about it was in F150's.
And, can't imagine it would take any hardware change to have it on our trucks, just a software change should be all it would take.
Tuned
Joined: Jun 2017
Posts: 361
Likes: 20
From: Clayton, Georgia
Hmm, I never saw anything in the manual about the trucks having it, or in the sales literature.
Only place I've seen anything about it was in F150's.
And, can't imagine it would take any hardware change to have it on our trucks, just a software change should be all it would take.
Only place I've seen anything about it was in F150's.
And, can't imagine it would take any hardware change to have it on our trucks, just a software change should be all it would take.
Page 612 of owner's manual
Thread Starter
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Lead Driver
Joined: Nov 2005
Posts: 8,466
Likes: 4,962
Trailer Towing Navigation is switched on" and the trailer towing navigation isn't switched on in Super Duty's, so that does not apply to them.
That description is generic for all SYNC 4 systems.
So, it may have been included in the manual in case they decided to turn it on in certain models or future updates.
But, it doesn't mean they all have it, or were intended to have it.
But, it does hint that it is possible to get it turned on with no additional hardware required.
Laughing Gas
Joined: Jul 2010
Posts: 1,155
Likes: 31
From: Idaho
Well first the good news. The hardware can do it, the software can be updated.
Now the bad news, if ford can not make a buck on it it, it wont be done.
So if you have a 2022 Ford MOST will not give you a free upgrade
I just use car play with download maps. Works great, even off road.
Now the bad news, if ford can not make a buck on it it, it wont be done.
So if you have a 2022 Ford MOST will not give you a free upgrade
I just use car play with download maps. Works great, even off road.
Tuned
Joined: Jun 2017
Posts: 361
Likes: 20
From: Clayton, Georgia
Well first the good news. The hardware can do it, the software can be updated.
Now the bad news, if ford can not make a buck on it it, it wont be done.
So if you have a 2022 Ford MOST will not give you a free upgrade
I just use car play with download maps. Works great, even off road.
Now the bad news, if ford can not make a buck on it it, it wont be done.
So if you have a 2022 Ford MOST will not give you a free upgrade
I just use car play with download maps. Works great, even off road.
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5th Wheeling
Joined: Jan 2023
Posts: 40
Likes: 7
Has there been any update on this? I just ran into this issue with my 2022 F350 Platinum. Same situation as you. I paid for the subscription and it is active, and I do not have the option to define my Trialer dimensions which I just got this past weekend. I called Ford, and the guy from the In-vehicle Tecnology Department told me that the 2022 Superduties do not have the feature, even though it was in the brochure and it is in the manual. Any Chance there is something in Forescan to turn it on?
Thread Starter
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Lead Driver
Joined: Nov 2005
Posts: 8,466
Likes: 4,962
Has there been any update on this? I just ran into this issue with my 2022 F350 Platinum. Same situation as you. I paid for the subscription and it is active, and I do not have the option to define my Trialer dimensions which I just got this past weekend. I called Ford, and the guy from the In-vehicle Tecnology Department told me that the 2022 Superduties do not have the feature, even though it was in the brochure and it is in the manual. Any Chance there is something in Forescan to turn it on?
Ford just flat lied in the early literature.
I have not even considered paying the subscription again, just use android auto and google maps, far from perfect but tons better than the Ford nav.
5th Wheeling
Joined: May 2017
Posts: 42
Likes: 9
From: Michigan
My experience is that once you enter your trailer dimensions, you don't get any different routing. You do though get a warning alert for almost any bridge lower than 16', or any load restricted road or bridge. The warning doesn't mean you are too high or too heavy, it just gives you a height or weight warning. It's pretty useless as it should just alert of you are over height or weight, but it doesn't have that much intelligence. Here in Michigan, I get these alerts all the time for bridges there is nothing at all to be concerned with.
5th Wheeling
Joined: Jan 2023
Posts: 40
Likes: 7
My experience is that once you enter your trailer dimensions, you don't get any different routing. You do though get a warning alert for almost any bridge lower than 16', or any load restricted road or bridge. The warning doesn't mean you are too high or too heavy, it just gives you a height or weight warning. It's pretty useless as it should just alert of you are over height or weight, but it doesn't have that much intelligence. Here in Michigan, I get these alerts all the time for bridges there is nothing at all to be concerned with.
Laughing Gas
Joined: Apr 2021
Posts: 978
Likes: 585
From: Middle TN
Has there been any update on this? I just ran into this issue with my 2022 F350 Platinum. Same situation as you. I paid for the subscription and it is active, and I do not have the option to define my Trialer dimensions which I just got this past weekend. I called Ford, and the guy from the In-vehicle Tecnology Department told me that the 2022 Superduties do not have the feature, even though it was in the brochure and it is in the manual. Any Chance there is something in Forescan to turn it on?