I just got another letter about this recall. It kind of reads like Ford now has a real Fix. They call it Enhanced Repair.
mine came open last spring and the dealer as much as said i was old and forgot the close it.
does any one know what this Enhanced repair actually is?
it says " parts are now available".

 

i got the additional letter too. Mine has never opened on it is own so I just filed it.

No idea what the enhanced repair would be except to remover remote access..

 

I wish there was an indicator on the dash to show if the tailgate is open. Has anyone come up with something on their own?

 

While mine has never opened even driving for hours in heavy rain, I use a small cable to keep it up if it does happen to pop open while I am pulling my trailer or hauling my rifles to the range. I also covered those rear connectors in dialectic grease as an added measure.

 

I don't know what the enhanced repair is, but you'll need to get your dealer to take you seriously, and believe that your tailgate is opening on it's own. Being that 21M05 is not a full blown recall, the dealer is only to do the repair if the truck has exhibited the problem (unintended tailgate release).

I would like to know what the enhanced repair consists of too. I never allowed them to do the 17-19 tailgate recall (19S48) on my 2019 because of what I considered it to be, a hack repair. It would be nice if they came up with a cleaner, fool proof repair.

 

I have seen threads in the past on how to do that. A google or forum search should turn up some results. It requires some work (switch, wiring...), unfortunately not as simple as just enabling a feature with Forscan.

 

I dont understand why it would be a problem convincing a dealer to fix it. They get paid to do warranty work.

I dont know how much. Maybe its not enough

 

Mine has opened twice, luckily neither time was when a trailer was attached. When I scheduled all of my warranty work, all I had to do was confirm that it has happened to me. I've never had issues getting my dealer to do anything that I have asked in regards to warranty work.

 

It shouldn't be a problem and should play out like the post above. You made it sound like your dealer didn't believe you or take you seriously when you told them the tailgate opened on its own. If the tailgate is opening on it's own, your word is all that should be needed to initiate this particular CSP repair.

That is not the case with all warranty repairs though, many repairs require Ford approval, diagnosis and verification that the problem exists. Yes they get paid to do warranty work but it's not the same as customer pay. You'll find a lot techs complaining of the short time given to complete warranty work.

 

You had this CSP done? Any idea what the enhanced repair consisted of?

 

The standard answer is “could not replicate.”

 

Not near.y enough.

Reduced flat hourly rate and lowball time Ford allows to get the vehicle into the shop, investigate, test, and repair (if parts are immediately available), and get the vehicle back out of the shop collectively results in the dealer getting about 50% from Ford versus the same time spent for a paying customer. Any tech on incentive pay really gets screwed with warranty work unless there is no other work.

 

My letter states that it is my choice to have the rework done. It does not state that it has to be malfunctioning.

 

And have you contacted the dealer about it? I have only read the first letter, the second may have different wording. My understanding of this CSP based on the first letter, like other CSP's, is that the condition is to exist before the repair is provided. Like the frozen door locks, sustained steering wheel oscillation (steering stabilizer), and others, the repairs would be completed if the customer experienced the concern.



It looks like the second letter might be arriving today. I'll be interested to see the difference in wording.

 

Not yet. I'm having the transmission TSBs done at the same time and the earliest for those to get in is in November, so I'll get it done then.