Warranty question
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Cross-Country
Joined: Dec 2019
Posts: 97
Likes: 16
From: Washington
Warranty question
Looking for a little quick help here on warranty question. Truck is going in this morning for warranty work detailed in a different thread. They’re telling me they are going to need the truck for a week, and won’t answer through text conversations with the service agent,(they never answer the phone) whether or not I will be given a loaner car. I was looking through the warranty, also purchased an extended warranty through Ford and can’t find where I thought I’d seen it in there. Any help would be greatly appreciated as I can’t go a week without a vehicle nor do I want to pay for a rental out of pocket. Any experience with this, or detail where it’s written would be greatly appreciated!
Lead Driver
Joined: Dec 2020
Posts: 8,639
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The Premium Protect includes $40/day towards a rental for up to 10 days. I have not used it so don't know what the process is.
There are additional paid options that give 1st day rental and higher daily $ amount. Those would have been options you would have picked and paid an additional amount for.
There are additional paid options that give 1st day rental and higher daily $ amount. Those would have been options you would have picked and paid an additional amount for.
Lead Driver
Joined: Nov 2005
Posts: 8,459
Likes: 4,955
Extended warranty doesn't go into affect until the original warranty has expired.
Loaner cars are actually a dealer courtesy, some have them, some don't, some have so few loaners that they are often all spoken for.
You can always try another dealer, I sure would if the one you are dealing with doesn't answer the phone or any other communications.
Loaner cars are actually a dealer courtesy, some have them, some don't, some have so few loaners that they are often all spoken for.
You can always try another dealer, I sure would if the one you are dealing with doesn't answer the phone or any other communications.
Fleet Mechanic
Joined: Jul 2019
Posts: 1,648
Likes: 694
Extended warranty doesn't go into affect until the original warranty has expired.
Loaner cars are actually a dealer courtesy, some have them, some don't, some have so few loaners that they are often all spoken for.
You can always try another dealer, I sure would if the one you are dealing with doesn't answer the phone or any other communications.
Loaner cars are actually a dealer courtesy, some have them, some don't, some have so few loaners that they are often all spoken for.
You can always try another dealer, I sure would if the one you are dealing with doesn't answer the phone or any other communications.
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Cross-Country
Joined: Dec 2019
Posts: 97
Likes: 16
From: Washington
Update: They sent me with a PO over to Hertz for a rental. Only car they had that I could rent was an Explorer, that’s $5 a day over what Ford will cover.($40) Doesn’t go far here in Hawaii, and it has to be a Ford, I guess understandably. I was told by a friend though that they are supposed to get you a rental as close to the same as what you have in the shop, and the $40 limit is not true. At this point I’m happy I can get back and forth to work, and am keeping my fingers crossed my truck will be fixed.
Fleet Mechanic
Joined: Jul 2019
Posts: 1,648
Likes: 694
Update: They sent me with a PO over to Hertz for a rental. Only car they had that I could rent was an Explorer, that’s $5 a day over what Ford will cover.($40) Doesn’t go far here in Hawaii, and it has to be a Ford, I guess understandably. I was told by a friend though that they are supposed to get you a rental as close to the same as what you have in the shop, and the $40 limit is not true. At this point I’m happy I can get back and forth to work, and am keeping my fingers crossed my truck will be fixed.
Edit: my response assumed that you are getting rental coverage under an ESP as it was mentioned earlier in the thread. If this is not the case, please disregard my reply.
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Mountain Pass
Joined: Oct 2021
Posts: 108
Likes: 32
From: British Columbia....Canad
Looking for a little quick help here on warranty question. Truck is going in this morning for warranty work detailed in a different thread. They’re telling me they are going to need the truck for a week, and won’t answer through text conversations with the service agent,(they never answer the phone) whether or not I will be given a loaner car. I was looking through the warranty, also purchased an extended warranty through Ford and can’t find where I thought I’d seen it in there. Any help would be greatly appreciated as I can’t go a week without a vehicle nor do I want to pay for a rental out of pocket. Any experience with this, or detail where it’s written would be greatly appreciated!
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Cross-Country
Joined: Sep 2013
Posts: 57
Likes: 7
Aside for the originals post if warrant question, what and how is everyone handling extended warranty and ESP. I understand everyone will have different needs. Just looking for POC, cost timeline for getting it.
Thank you everyone
Thank you everyone
Lead Driver
Joined: Dec 2020
Posts: 8,639
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Can you rephrase that?
Cross-Country
Joined: Sep 2013
Posts: 57
Likes: 7
original post was about warranties and what is covered. Aside from that original topic, 1 who is everyone going with and 2 how are you going about obtaining an extend warranty and service plan. I understand prices will vary depending on individual needs.
Lead Driver
Joined: Dec 2020
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I put low miles on my truck compared to some others, so I chose a plan with the longest time(8 years) and a mileage that I anticipate being close to, but realistically wouldn't exceed prior to that time.
Laughing Gas
Joined: Jan 2007
Posts: 810
Likes: 34
From: Sarasota, FL
A lot of this depends on your dealership also. I have an ESP plan with first day rental and enhanced rental. My dealership will offer me a loaner if I drop it off for an oil change. If it comes in for service/recall my advisor will have a loaner waiting and on the odd chance they're our of vehicles they will offer to get me a 150 from Enterprise across the street if I want. I usually turn down the 150 and take whatever SUV they have as I can do without the truck for a couple days. Last time my truck was in for the replacement transmission (about 3 weeks) I had a 21' Navigator to drive.
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