Help....Sync 3 map update fails
Thread Starter
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Mountain Pass
Joined: Feb 2018
Posts: 106
Likes: 6
From: Reno-Tahoe region
Help....Sync 3 map update fails
Ford offered me map updates for 5 years at what I thought was a reasonable price. I chose to buy the Ford supplied USB stick.
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
Lead Driver
Joined: Dec 2020
Posts: 8,640
Likes: 2,435
Go to the Sync update page and put in your VIN. My truck always says that it's up to date when checking through the Sync system even when an update is actually available.
https://help.ford.com/update-sync/usb/
https://help.ford.com/update-sync/usb/
Retired guy fixn stuff
Joined: Mar 2009
Posts: 3,227
Likes: 1,241
From: East TN
Ford offered me map updates for 5 years at what I thought was a reasonable price. I chose to buy the Ford supplied USB stick.
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
What version and build of sync 3 do you have ?
The latest version is 3.4.21194 and maps NA20
ZooDad
Posting Guru
Joined: Jun 2018
Posts: 1,366
Likes: 186
From: Frederick, CO
Can’t help you unless you tell us what you have. You need to tell us the version and build of your Sync 3. Map version. Etc.
Without that, it’s about like asking, “I have a Ford truck that’s making a ticking sound, what’s wrong?”
Without that, it’s about like asking, “I have a Ford truck that’s making a ticking sound, what’s wrong?”
Tuned
Joined: Apr 2007
Posts: 333
Likes: 2
From: NJ
Ford offered me map updates for 5 years at what I thought was a reasonable price. I chose to buy the Ford supplied USB stick.
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
I received the USB stick the other day and tried to do the install. Should be easy, but.......no.
I follow the instructions and insert the stick. I quickly get the error message "Installation error. This Sync software is not compatible with the installed Sync hardware on the vehicle."
From the included instructions, The "cause" is Sync version is 2.0. Solution is Update Sync to 3.0.
I have a 2018 F250 Lariat. I confirmed I have Sync 3. I connected to home WiFi and did "updates" It appears my software is up to date.
Of course, there is no way to get support specified in the instructions.
Yes, I could go to the Ford dealer. But I should be able to do this myself.
Any thoughts and suggestions will be much appreciated!!!
I just went down that road recently and what a headache it is until you figure it out,
1st- Update your sync system to the latest version available, (a must) otherwise your map install will give you error codes.
2nd- You Must do a Master Reset on your sync. system.
3rd- after a master rest is completed, shut down and restart the system.
4th- if you have a push to start ignition, you must disable the auto off in you instrument cluster. You must keep your vehicle running the whole time. then make sure nothing else is plugged into your usb ports,
then insert your Ford Preloaded Map update USB stick then follow the instructions on the different screens .
My sync update took less than 10 min., my nav. update took over a hour, be patient and follow the screens.
I would not personally pay for the map update, I got it for free, I feel there's mush better free maps to use by connecting to IOS or Android auto.
But i guess its nice to know your system is all up to date
Good luck,
Rich,
Lead Driver
Joined: Dec 2020
Posts: 8,640
Likes: 2,435
Hi
I just went down that road recently and what a headache it is until you figure it out,
1st- Update your sync system to the latest version available, (a must) otherwise your map install will give you error codes.
2nd- You Must do a Master Reset on your sync. system.
3rd- after a master rest is completed, shut down and restart the system.
4th- if you have a push to start ignition, you must disable the auto off in you instrument cluster. You must keep your vehicle running the whole time. then make sure nothing else is plugged into your usb ports,
then insert your Ford Preloaded Map update USB stick then follow the instructions on the different screens .
My sync update took less than 10 min., my nav. update took over a hour, be patient and follow the screens.
I would not personally pay for the map update, I got it for free, I feel there's mush better free maps to use by connecting to IOS or Android auto.
But i guess its nice to know your system is all up to date
Good luck,
Rich,
I just went down that road recently and what a headache it is until you figure it out,
1st- Update your sync system to the latest version available, (a must) otherwise your map install will give you error codes.
2nd- You Must do a Master Reset on your sync. system.
3rd- after a master rest is completed, shut down and restart the system.
4th- if you have a push to start ignition, you must disable the auto off in you instrument cluster. You must keep your vehicle running the whole time. then make sure nothing else is plugged into your usb ports,
then insert your Ford Preloaded Map update USB stick then follow the instructions on the different screens .
My sync update took less than 10 min., my nav. update took over a hour, be patient and follow the screens.
I would not personally pay for the map update, I got it for free, I feel there's mush better free maps to use by connecting to IOS or Android auto.
But i guess its nice to know your system is all up to date
Good luck,
Rich,
Why must you do a master reset on the Sync system?
I ran into the same exact issue as the OP, so have others from what I read in another recent thread. The Nav error is related to not having the most recent version of Sync. After downloading and installing the most recent version of Sync the Nav update will load.
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Tuned
Joined: Apr 2007
Posts: 333
Likes: 2
From: NJ
Why must you do a master reset on the Sync system?
I ran into the same exact issue as the OP, so have others from what I read in another recent thread. The Nav error is related to not having the most recent version of Sync. After downloading and installing the most recent version of Sync the Nav update will load.
I ran into the same exact issue as the OP, so have others from what I read in another recent thread. The Nav error is related to not having the most recent version of Sync. After downloading and installing the most recent version of Sync the Nav update will load.
No where in there instructions do they mention that you must have the most recent version of sync. installed prior to installing the Nav. map update. That would save a lot of people a lot of headaches.
After I updated the sync system Ford sync support could not clear the error codes without doing a master reset. After the reset Nav map update loaded properly and updated,.
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Mountain Pass
Joined: Mar 2020
Posts: 149
Likes: 9
From: San Juan Capistrano CA
Just went through the same problem with my 2017. I was trying to load map update NA1.20 and the screen kept saying that it was incompatible with the current Sync build. I ended up going to help.ford.com and put in my VIN and it said that I needed a new Sync 3 update. I downloaded it to a thumb drive and installed in per their directions. Following that install, I retried the map update and everything worked perfectly. I did not have to do any sort of reset on the system for the map update to work.
Cargo Master
Joined: Jan 2007
Posts: 2,243
Likes: 79
From: Roman Forest, TX
I have a 2019, and I got the same message today. I thought I was all up to date on the Sync, but maybe not. I'll have to get out there on my next day off (probably next weekend), and have a look. Boy, it sure would be nice if they included all this information in the update instructions!
Lead Driver
Joined: Dec 2020
Posts: 8,640
Likes: 2,435
I have a 2019, and I got the same message today. I thought I was all up to date on the Sync, but maybe not. I'll have to get out there on my next day off (probably next weekend), and have a look. Boy, it sure would be nice if they included all this information in the update instructions!
Mountain Pass
Joined: Mar 2020
Posts: 149
Likes: 9
From: San Juan Capistrano CA
After you install the latest Sync update in your truck, the truck then records the fact that you did an update back onto your thumb drive. You then go back onto the website and download that record onto the website. That way, if you want to check in the future if you need an update, the website knows what the current Sync build is in your truck.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
After you install the latest Sync update in your truck, the truck then records the fact that you did an update back onto your thumb drive. You then go back onto the website and download that record onto the website. That way, if you want to check in the future if you need an update, the website knows what the current Sync build is in your truck.
Since the vehicle is attached to WiFi, the system will automatically update on the Ford website.
Thread Starter
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Mountain Pass
Joined: Feb 2018
Posts: 106
Likes: 6
From: Reno-Tahoe region
I am working on several of the suggestions presented.
Currently doing the update process from post #2
I have Sync 3.0 Version 3.0 Build 17276. Maps NA 1 16
I will be back later.
Currently doing the update process from post #2
I have Sync 3.0 Version 3.0 Build 17276. Maps NA 1 16
I will be back later.