RockAuto Returns
Thread Starter
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Cross-Country
Joined: Feb 2021
Posts: 95
Likes: 7
RockAuto Returns
I bought $70 worth of headlights to make my little Mazda B driveable again after a 16 year old pulled out in front of me.
I installed them just yesterday and got a call from the insurance saying they're calling it a total loss (and giving me 5x what I paid for the truck
).
I am then wondering, how good is RockAuto returns? They allowed me to print a label, even saying I installed them. I'm just wondering if I'll get my $70 back.
I had to mark-up a plastic piece with some needle nose to get it to fit in the bent facia. So, one headlight has some slight witness install damage.
I'm making some serious money from this accident, but I'm thrifty and $70 is $70. What bothers me is I just installed them!!
I installed them just yesterday and got a call from the insurance saying they're calling it a total loss (and giving me 5x what I paid for the truck
). I am then wondering, how good is RockAuto returns? They allowed me to print a label, even saying I installed them. I'm just wondering if I'll get my $70 back.
I had to mark-up a plastic piece with some needle nose to get it to fit in the bent facia. So, one headlight has some slight witness install damage.
I'm making some serious money from this accident, but I'm thrifty and $70 is $70. What bothers me is I just installed them!!
Cargo Master
Joined: Apr 2003
Posts: 3,476
Likes: 224
From: Frequently frozen MN
IM (NS)HO you've got a few choices.
- Send them back -- they will pay you or not. Don't think that thy would hold that against you .
-Put 'em on Craigslist -- who knows?
- Trash/Goodwill whatever.
I'm with you on cheap ( ask my kids), but I don't think you'll find out without sending them back.
hj
- Send them back -- they will pay you or not. Don't think that thy would hold that against you .
-Put 'em on Craigslist -- who knows?
- Trash/Goodwill whatever.
I'm with you on cheap ( ask my kids), but I don't think you'll find out without sending them back.
hj
Thread Starter
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Cross-Country
Joined: Feb 2021
Posts: 95
Likes: 7
IM (NS)HO you've got a few choices.
- Send them back -- they will pay you or not. Don't think that thy would hold that against you .
-Put 'em on Craigslist -- who knows?
- Trash/Goodwill whatever.
I'm with you on cheap ( ask my kids), but I don't think you'll find out without sending them back.
hj
- Send them back -- they will pay you or not. Don't think that thy would hold that against you .
-Put 'em on Craigslist -- who knows?
- Trash/Goodwill whatever.
I'm with you on cheap ( ask my kids), but I don't think you'll find out without sending them back.
hj
Thanks for the advice.
Fleet Owner
Joined: Aug 2010
Posts: 21,255
Likes: 1,657
From: Reynoldsburg, Ohio
I don't wanna be a dream killer but in the past few years I've heard nothing encouraging concerning RA's return/refund policy, especially since they went to all email and form completing "customer service".
Sad fact is once you submit your purchased items back to them you're at their whim or "mercy". I did once upon a time buy a very, very few items from RA but that stopped probably 5 years or so ago, perhaps longer. I can usually find what I need/want locally OR from a much better supplier with more reasonable and easily understood return/refund policies OR the option to talk with a live person if an issue arises.
Good luck with your situation!
Sad fact is once you submit your purchased items back to them you're at their whim or "mercy". I did once upon a time buy a very, very few items from RA but that stopped probably 5 years or so ago, perhaps longer. I can usually find what I need/want locally OR from a much better supplier with more reasonable and easily understood return/refund policies OR the option to talk with a live person if an issue arises.
Good luck with your situation!
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
I bought $70 worth of headlights to make my little Mazda B driveable again after a 16 year old pulled out in front of me.
I installed them just yesterday and got a call from the insurance saying they're calling it a total loss (and giving me 5x what I paid for the truck).
I am then wondering, how good is RockAuto returns? They allowed me to print a label, even saying I installed them. I'm just wondering if I'll get my $70 back.
I had to mark-up a plastic piece with some needle nose to get it to fit in the bent facia. So, one headlight has some slight witness install damage.
I'm making some serious money from this accident, but I'm thrifty and $70 is $70. What bothers me is I just installed them!!
I installed them just yesterday and got a call from the insurance saying they're calling it a total loss (and giving me 5x what I paid for the truck
).I am then wondering, how good is RockAuto returns? They allowed me to print a label, even saying I installed them. I'm just wondering if I'll get my $70 back.
I had to mark-up a plastic piece with some needle nose to get it to fit in the bent facia. So, one headlight has some slight witness install damage.
I'm making some serious money from this accident, but I'm thrifty and $70 is $70. What bothers me is I just installed them!!
Our return policy is simple and straightforward "Every part we sell may be returned within 30 days for a refund of the part price. Shipping charges are not refundable unless the return is due to our mistake": https://www.rockauto.com/help/?page=...policy#Returns
Thank You,
RockAuto.com
Fleet Owner
Joined: Aug 2010
Posts: 21,255
Likes: 1,657
From: Reynoldsburg, Ohio
Hello,
Our return policy is simple and straightforward "Every part we sell may be returned within 30 days for a refund of the part price. Shipping charges are not refundable unless the return is due to our mistake": https://www.rockauto.com/help/?page=...policy#Returns
Thank You,
RockAuto.com
Our return policy is simple and straightforward "Every part we sell may be returned within 30 days for a refund of the part price. Shipping charges are not refundable unless the return is due to our mistake": https://www.rockauto.com/help/?page=...policy#Returns
Thank You,
RockAuto.com
Caveat emptor I say.
Thread Starter
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Cross-Country
Joined: Feb 2021
Posts: 95
Likes: 7
And yet those who post stories of nightmarish experiences seems to defy that claim ^^^^. Don't worry though---many other retailers who're almost exclusively on line vendors only have the same issues and few ways to address issues or financial losses their policies cause.
Caveat emptor I say.
Caveat emptor I say.
I buy a lot of parts from RA and they've only been wrong once.
FYI...1999 Mazda B rear brake pads are too small. Autozone pulled up the correct ones right away.
One MAJOR COMPLAINT--I didn't get a magnet to add to my collection in my latest shipment!
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Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
Hello,
30 days for uninstalled parts in the original packaging. Shipping charges are not refundable unless the return is due to our mistake.
Most of our shipping locations include magnets but some drop-ships and smaller warehouses do not. Make sure to check the box flaps and packing material as well.
Thank You!
RockAuto.com
30 days for uninstalled parts in the original packaging. Shipping charges are not refundable unless the return is due to our mistake.
Most of our shipping locations include magnets but some drop-ships and smaller warehouses do not. Make sure to check the box flaps and packing material as well.
Thank You!
RockAuto.com
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Thread Starter
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Cross-Country
Joined: Feb 2021
Posts: 95
Likes: 7
Hello,
30 days for uninstalled parts in the original packaging. Shipping charges are not refundable unless the return is due to our mistake.
Most of our shipping locations include magnets but some drop-ships and smaller warehouses do not. Make sure to check the box flaps and packing material as well.
Thank You!
RockAuto.com
30 days for uninstalled parts in the original packaging. Shipping charges are not refundable unless the return is due to our mistake.
Most of our shipping locations include magnets but some drop-ships and smaller warehouses do not. Make sure to check the box flaps and packing material as well.
Thank You!
RockAuto.com
Serious note--I told you guys I installed my part and yet I was still authorized to return...I haven't shipped the part yet. Will it be auto rejected? Then I won't have my money OR the part I paid for!
Former Vendor
Joined: May 2008
Posts: 311
Likes: 18
I would trust our system and follow the directions provided. We will certainly contact you if something is not what was expected.
Thank You!
RockAuto.com
Thread Starter
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Cross-Country
Joined: Feb 2021
Posts: 95
Likes: 7
I have an update!
RockAuto has issued my refund!!
I am still not over the missing magnet. It may take me a while to fully overcome the grief that caused me. However, I appreciate the good customer service.
RockAuto has issued my refund!!
I am still not over the missing magnet. It may take me a while to fully overcome the grief that caused me. However, I appreciate the good customer service.
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jon1221
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Feb 12, 2003 08:10 AM