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Old Aug 26, 2021 | 07:25 PM
  #16  
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Originally Posted by tomfordgt
Thank You, I updated the first truck and it worked! I went for a short drive to see if the phone volume was corrected and sure enough, it is. I made call to the person who complained about the volume the most and she thought I was in my car. I'll be updating the others tomorrow.
Glad it worked for you

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Old Aug 27, 2021 | 07:32 AM
  #17  
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Anyone have issues with this taking forever? It seems like its stuck on "extracting map package." I tried this last night - got over 2 hours and ultimately I had to go to bed... Started it this am - it asked for the USB stick again and seems to get stuck in the same spot. Timer still counting up and pics still changing - I guess just let it run forever and see what happens or can it get "stuck" somewhere like this?
 
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Old Aug 27, 2021 | 08:41 AM
  #18  
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Originally Posted by finchturf
Anyone have issues with this taking forever? It seems like its stuck on "extracting map package." I tried this last night - got over 2 hours and ultimately I had to go to bed... Started it this am - it asked for the USB stick again and seems to get stuck in the same spot. Timer still counting up and pics still changing - I guess just let it run forever and see what happens or can it get "stuck" somewhere like this?

Yes the map packages do take a while but not 2 hours.
Are you updating all packages ? Sync and maps at the same time ?
It s recommended to do one at a time Sync then maps

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Old Aug 27, 2021 | 08:43 AM
  #19  
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Post title

Originally Posted by encmerk
It looks like the latest Sync update has resolved the Apple CarPlay volume issue where callers could barely hear you. Did a test call with my wife, and volume was greatly improved. Attempted calls with both Bluetooth and CarPlay and could hear and be heard at normal volume levels. I hope this info helps and it’s not just me! Can’t confirm any changes to the Sirius traffic or other services yet.

Double post
 
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Old Aug 27, 2021 | 09:05 AM
  #20  
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Its at almost 3 hours now... The issue is that I initially tried to go from 3.4.21020 to 3.4.21194. I did the updater as in the past - and it was oddly quick. I checked the software and it was 3.3.19052. Not sure how that happened exactly. It worked - but I wanted 3.4.21194 so I re-downloaded the software again making sure that it said going from 3.3.19052 to 3.4.21194. I did include maps - I did that before on my truck and wife's Explorer w/ no issues. Should've left well enough alone I guess - but now I've got this thing stuck in some sort of update. Clock is still ticking up and pics keep changing like its doing something - but its been extracting map packages for 2.5 hours... I had stopped it late last night because it was after midnight - just kept coming up w/ the insert USB notification. Probably not a great scenario...
 
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Old Aug 27, 2021 | 10:26 AM
  #21  
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Generally speaking - with a 2020 SuperDuty i bought new..... just so I dont have to deal with this - is it customary that my (big) Ford dealer would do the update(s) for me for *no charge* ?

i have no idea....

just dont want the hassle of doing it myself.... plus i have no idea what I'm doing.

thx.
 
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Old Aug 27, 2021 | 01:53 PM
  #22  
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After 4.5 hours...I'm good to go! It finally finished updating and I have a fully functional 3.4.21194. Crazy it took that long...
 
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Old Aug 27, 2021 | 03:13 PM
  #23  
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Originally Posted by F350_camper
Generally speaking - with a 2020 SuperDuty i bought new..... just so I dont have to deal with this - is it customary that my (big) Ford dealer would do the update(s) for me for *no charge* ?

i have no idea....

just dont want the hassle of doing it myself.... plus i have no idea what I'm doing.

thx.
I don't see any dealer doing upwards of 4+ hours (sometimes) more for no charge. It's not covered under warranty either.
 
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Old Aug 27, 2021 | 04:14 PM
  #24  
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Originally Posted by finchturf
After 4.5 hours...I'm good to go! It finally finished updating and I have a fully functional 3.4.21194. Crazy it took that long...
wow - that is a crazy amount of time

a pretty experienced guy at my dealer thought it *might* take 1 hour, truck running, off wifi.

4.5 hours off a USB stick... crazy.

* * anyone know if an update to SYNC (not maps) is faster off wifi, or USB stick?

thx.
 
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Old Aug 27, 2021 | 07:34 PM
  #25  
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Originally Posted by F350_camper
wow - that is a crazy amount of time

a pretty experienced guy at my dealer thought it *might* take 1 hour, truck running, off wifi.

4.5 hours off a USB stick... crazy.

* * anyone know if an update to SYNC (not maps) is faster off wifi, or USB stick?

thx.
definitely usb is faster
I have had also heard that it’s best to use a usb3. But I don’t have any USB2 to compare for rhis

ZooDad
 
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Old Aug 27, 2021 | 07:35 PM
  #26  
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Originally Posted by finchturf
After 4.5 hours...I'm good to go! It finally finished updating and I have a fully functional 3.4.21194. Crazy it took that long...
Wow. That’s a crazy amount of time
i have done at least a dozen now never has it taken that long. Including a sync 2 to 3 conversion and alum update from 2.2 all the way up to 3.4.

Glad you got it going.

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Old Aug 29, 2021 | 10:46 AM
  #27  
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3.4.21194 now showing up on Ford website USA


edit: updated via USB took 10 minutes and appears to have solved carplay mic issue for me, xm subscriptions also working again
 
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Old Aug 30, 2021 | 08:52 AM
  #28  
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Originally Posted by B-737
3.4.21194 now showing up on Ford website USA


edit: updated via USB took 10 minutes and appears to have solved carplay mic issue for me, xm subscriptions also working again
May I ask what usb3 drive (brand) you used? wow that is fast

and can anyone please post a link to the proper Ford website for download of the file, and info on that same website as to how to do all this?

thanks. :-)
 
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Old Aug 30, 2021 | 09:01 AM
  #29  
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Just any ordinary USB stick will work, format it in windows as exFAT, all on the website under instructions. My truck did not generate a log file to send back to ford but im not worried about it.

https://help.ford.com/update-sync/
 
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Old Aug 30, 2021 | 09:59 AM
  #30  
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Originally Posted by F350_camper
May I ask what usb3 drive (brand) you used? wow that is fast

and can anyone please post a link to the proper Ford website for download of the file, and info on that same website as to how to do all this?

thanks. :-)
My vehicle also took about 10 minutes - this is because I chose to keep existing maps (as mine were already up to date). Maps contain a crazy amount of data.
 
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