In Feb 21 took home the F250 XLT CCLB FX4 6.7 I ordered. First vec ever ordered to how I wanted it set up.
All was good even received a 3 oil/filter and tire rotation deal from dealer.
On the first service on the drive home afterwards, There is a noticed shake starting at around 55mph.
So at home I checked the lug nut to find them not tight after rotation done. On the next trip to town the vibration is still there, So I stopped in at the dealer and asked why this started after their service. Tech looks at truck and runs thru dash display and states there is too much air in the tires and that is causing the problem.

What? then his response is possible out of balance tire, But they cannot do a mounted spin balance so it my problem.
So off to the Tire shop I use and explain the Dealers Tech answer to this, Within 5 mins after they stopped laughing they did a mounted spin test on all 4 tires and all were completely fine balance wise and the air pressure was good at 65 front and 70 rear Is what I run them at when towing the bumper pull 2H trailer, I add to the pressures when dragging the goose neck.

So adding a few more miles on it the vibration is steadily getting worse, When your at 55 or higher you feel the steering wheel shake while holding it but if you release it it will start to shake left/right.
So back to dealer today, The Master Tech and the Service Mgr both drove it and agree there is something wrong.

So I went thru the first service done there and also asked why there is more brake dust on the right front wheel than all the rest so they can check that out also.
The Tech was looking under the front and stated the stablizer was suspect but needs more time to do complete inspection of entire front suspension and steering and brakes.
Meanwhile the Service Manager is on the phone with Ford and they are refusing to cover any work done to it. Their reason is the truck is too new (under 4k miles) or it has been altered or damaged some how.
The truck has never been off road is completely stock except for seat covers I added to keep seats clean and floor mats.
Manager even sent pic's of entire truck including the slightly dusty underside front to rear showing there is no damage or changes done.

They are keeping it to do a full inspection and replace/repair whatever they find.
Now wondering if I should just sell it back to them (they have already asked me twice to buy it because the lot is empty) and walk across the street to the Dodge dealer. Been a Ford owner for more than 50 years.
Has anyone else had a fight with the Ford Service to get their truck fixed?

 

Heck if they own both dealers see if you can trade it or do an ‘in and out’ at the Dodge dealer. Get the sales tax incentive.

I wouldn’t put up with that. If the tire shop says the tires are good its Ford’s fault.

 

Different owners of the Dealers, The Ford dealer went under new ownership after I ordered my truck and changed before it was delivered but kept to the deal made for truck at cost. Dealer is trying to help but Ford is not wanting to pay.

 

You're either misunderstand what the service folks are saying or they are blowing some serious smoke up your rump. The warranty goes into effect with zero miles as soon as you accept delivery. That would be for anything. I suspect they did something while they had it for service and they don't want to accept responsibility. So, they blame Ford for not covering a repair. You really need to hold their feet to the fire. If they persist in their story, tell them you are going to call Ford to open an action.

 

Irrelevant to the main issue, but curious...are the 3 free service visits from the dealer, or are they just using your Fordpass points?

On the warranty issue, results do seem to vary from dealer to dealer, and also from Ford as well. The reply that the truck is too new is BS. There are repairs that require Ford approval, and Ford does not always approve repairs, but being too new would not be the reason for denial. It would be nice to know exactly what they believe the problem is. To make a decision, Ford would need that information.

 

You haven't said what Ford is allegedly denying coverage of. Furthermore, the process doesn't involve calling Ford for approval to inspect something. The idea that Ford would tell a customer, 'It might be annoying to drive your new truck, but wait until more stuff breaks and it's really obvious so it costs us more to repair when you bring it back' is absolutely idiotic.

You mentioned that one wheel has more brake dust. After driving, check the temperature of the wheel itself versus the corresponding wheel on the opposite side. If the wheel with more dust is hot to the touch while the other isn't, you have a stuck or dragging brake caliper. That condition will cause a caliper to generate more heat and more dust than the other calipers.

 

The oil change rotations was a one cost of $150. special from the new owner of the dealership to build service base.
They first requested the steering stabilizer replacement, Ford refused. This was right after 1st oil/rotation service.

With almost a month passing the vibration is increasing in less than 500 miles, so made appointment for service.
Took truck in and both lead tech and manager test drove it, Both feel and see vibration in steering wheel.
Visual inspection of brake dust there is no extra heat on wheel or rotor to touch.

Both have concern of continued driving without complete close inspection of steering and brakes, As they both stated they have never seen this on such a low mileage truck, But something is wrong.
So the wait and see what they find or don't.

Sad less than 5k miles and its under shop arrest, My 73 has over 500,000 miles and is free and still roaming the roads.

 

So the Dealer has checked the truck over and still point to the stabilizer is going bad, They even forwarded a complete photo array of the truck outside and under carrage.
Ford is refusing the repair based on it has less than 5k miles so it can not be a worn part.

I know times have changed from the time i worked at a dealership, But I have been turning wrenches for decades and not become a parts changer that some machine said too.
But would it not take less time to replace the stabilizer and test drive it to ensure that it is not a defective part ?
If the wobble is still there put the original back on and search further.
Off to pick up the truck, Time to make a video of the problem and trucks overall condition with Fords response to it and post it online as How the Super Duty has become a Super Dud in under 5k miles with a possible follow up swapping it for a Dodge or Chevrolet!

 

One thing I will point out is you said you run more psi per tire than whats on the door sticker.

I wouldn’t open myself up to the aggravation of repeated trips and just put it to stock psi. Clean the truck well. And take it in before trading it.

If you have the camper package, heavy service front springs, or snowplow package you may be experiencing bumpsteer as the front end sits higher than stock. Would need aftermarket help as thats what I had to do with my truck.

 

I find their response to be rediculas. They know damn well that brand new parts can be faulty or fail prematurely. That stabilizer is a $40 part, and takes less than 15 minutes to swap out, making the warranty denial that much more surprising. The actual inspection is simple, and happens off the truck.

I don't think the problem is the stabilizer, that is, if I am actually understanding the problem. My truck had what is considered a bad factory stabilizer, excessive lash, and never exhibited the behavior your truck is. A constant vibration over a certain speed would not be caused by a bad steering stabilizer imo.

 

What it does is the steering wheel will start to wiggle at speeds of 55+ you can feel it holding on, But if you let go it starts a left-right motion till you grab hold.
It is more pronounced when towing 2 horse trailer as it has weight on rear.
Dropping the tire pressure just give the truck a washing wonder feel as the side walls flex. Not concerned about a soft ride or i would have bought a luxury car.

 

Do you have the lane keeping/warning device on your truck? Turn it off and see if it goes away, might be a faulty camera.

 

Has the alignment been checked by the dealer?

 

Fords needs to get a handle on these cheesy dealers. They are just to lazy to go through FORD’s warranty procedures…..

 

Yeah sounds like you need to turn off the lane keeping system.