When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
Found this in my email this morning. Rock Auto 5% discount code. It said to share with your friends, so happy Tuesday, Friends!
Code: 171361750156340434
Using your discount code is easy! Enter your discount code in the 'How Did You Hear About Us?' box without any other numbers or characters for an additional 5% savings. Discounts cannot be applied to shipping, gift certificates, or to an order once it is marked as shipped.
Your code expires on June 20, 2021, 12:00 Midnight CT, so do not wait!
As a long time Rockauto.com customer, I want to share a very recent issue. Ordered part, shipping label created, USPS never received it, notified RA via “order” website, drop down response states I have to wait over three weeks for resolution.
Two points; there is no longer any human customer service, just a “canned” response, and understand that if there is an issue with shipping, it will not be resolved quickly.
Also, “terms and conditions” give a different process to resolve shipping issues, but they are probably left over from the “human service” era.
I too am a former customer. Their impressive inventory, good pricing and fast shipping kept me until a simple issue happened. Replacement rear shocks for my bone stock daily driver had substantially less travel limits than the OEM shocks. Realized it before installing and tried to call and speak to a real person before reordering. Impossible! I returned them and wrote a note expressing displeasure with their policy. There was no response.
Bob