Notices
2017 - 2022 Super Duty The 2017-2022 Ford F250, F350, F450, F550 & F600 Super Duty Pickup and Chassis Cab
Sponsored by:
Sponsored by: CARiD

sync update gone wrong

Thread Tools
 
Search this Thread
 
Old Sep 2, 2020 | 11:51 AM
  #1  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
sync update gone wrong

just tried to do update on sync 3 (8 inch screen w/nav) in my 19 SD XLT. now it won't work. followed instructions on sync ford owners site on updating, got the update in progress at top of screen, said it completed and now screen is hosed. I did a soft reboot (power + fast forward for 5 seconds) and a battery disconnect for 30 minutes. Still no good. Anyone have any suggestions, aside from dealer visit (which I may have to do)....

this is what the screen looks like now, unresponsive, radio tunes, just have no clue what stations...


 
Reply
Old Sep 2, 2020 | 12:18 PM
  #2  
cpobst's Avatar
cpobst
Cargo Master
Veteran: Air Force
5 Year Member
Liked
Loved
Joined: Oct 2019
Posts: 2,851
Likes: 1,197
From: Southeast MO
Guessing the update got corrupted. Probably a trip to the dealer unless you can somehow try loading it again.
 
Reply
Old Sep 2, 2020 | 12:21 PM
  #3  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
Originally Posted by cpobst
Guessing the update got corrupted. Probably a trip to the dealer unless you can somehow try loading it again.
tried that, sort of. copied the update onto the usb drive again and got nothing. no message at top about the system updating. I will try downloading the zip file again, but don't think that will help... thanks
 
Reply
Old Sep 2, 2020 | 12:26 PM
  #4  
cpobst's Avatar
cpobst
Cargo Master
Veteran: Air Force
5 Year Member
Liked
Loved
Joined: Oct 2019
Posts: 2,851
Likes: 1,197
From: Southeast MO
Mines at the dealer now for the second time for a Sync issue. Sometimes my screen will just say "loading" and not respond.



 
Reply
Old Sep 2, 2020 | 12:48 PM
  #5  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
Originally Posted by cpobst
Mines at the dealer now for the second time for a Sync issue. Sometimes my screen will just say "loading" and not respond.


i don't even get that far, half of the nav screen and no buttons to push... don't even know what radio station it is on...
 
Reply
Old Sep 2, 2020 | 12:53 PM
  #6  
seville009's Avatar
seville009
Logistics Pro
Joined: Nov 2004
Posts: 4,795
Likes: 47
long shot, but maybe let it load/process overnight. might just be real slow.
 
Reply
Old Sep 2, 2020 | 01:01 PM
  #7  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
Originally Posted by seville009
long shot, but maybe let it load/process overnight. might just be real slow.
how would I make that happen without leaving key in all night and possible draining battery. truck does not fit in garage...
 
Reply

Trending Topics

Old Sep 2, 2020 | 01:27 PM
  #8  
h20camper's Avatar
h20camper
Logistics Pro
5 Year Member
Liked
Loved
Community Favorite
Joined: Apr 2017
Posts: 3,924
Likes: 321
From: Lost in the Ozone....
So it boots, you see the initial Ford logo screen and then it goes directly to that same Nav screen and location? You never even briefly see the main Sync 3 screen like CPOBST shared?
 
Reply
FTE Stories

Ford Trucks for Ford Truck Enthusiasts

story-0

This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level

 Verdad Gallardo
story-1

Top 10 Fords at 2026 Carlisle Ford Nationals

 Joe Kucinski
story-2

3 Best / 3 Worst Parts of Modern Ford Ownership

 Brett Foote
story-3

10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches

 Pouria Savadkouei
story-4

Every 2026 Ford Engine Explained

 Brett Foote
story-5

10 Ugly Ford Trucks That We Still Kinda Love

 Joe Kucinski
story-6

10 Things Every Truck Owner NEEDS (2026 Edition)

 Michael S. Palmer
story-7

Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath

 Verdad Gallardo
story-8

Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer

 Joe Kucinski
story-9

2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)

 Brett Foote
Old Sep 2, 2020 | 01:30 PM
  #9  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
Originally Posted by h20camper
So it boots, you see the initial Ford logo screen and then it goes directly to that same Nav screen and location? You never even briefly see the main Sync 3 screen like CPOBST shared?
exactly H20, the location is correct, and when I drive it follows along.. so the nav works, the rest is jacked up.. did the update yesterday afternoon. it completed and then I shut everything down and went inside. went back out to head to lowes this morning and that is what I have now.
 
Reply
Old Sep 2, 2020 | 01:43 PM
  #10  
h20camper's Avatar
h20camper
Logistics Pro
5 Year Member
Liked
Loved
Community Favorite
Joined: Apr 2017
Posts: 3,924
Likes: 321
From: Lost in the Ozone....
Are you a FORScan user? If so, you could try a module reset on the APIM and ACM.

Do voice commands work? Like Help, Go Back.
 
Reply
Old Sep 2, 2020 | 01:50 PM
  #11  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
Originally Posted by h20camper
Are you a FORScan user? If so, you could try a module reset on the APIM and ACM.

Do voice commands work? Like Help, Go Back.
have not tried voice, am a forscan user. I can attempt to do the resets
 
Reply
Old Sep 2, 2020 | 02:02 PM
  #12  
seville009's Avatar
seville009
Logistics Pro
Joined: Nov 2004
Posts: 4,795
Likes: 47
Originally Posted by ocwill11
how would I make that happen without leaving key in all night and possible draining battery. truck does not fit in garage...
I’ve got a 2019 Explorer XLT - it does updates via wifi with the truck off somehow. Happened to see a message telling me it was going to do it before I shut the engine off once

Like i said, might be a long shot with your 2019 Superduty.

My 2011 F350 has to be updated via usb.
 
Reply
Old Sep 2, 2020 | 02:38 PM
  #13  
ocwill11's Avatar
ocwill11
Thread Starter
|
Senior User
Joined: Dec 2019
Posts: 389
Likes: 3
From: MD
and we are back. did the reset on the apim, apc. also, for s&g's changed the splash screen back to default. everything is now working. apparently the Ford GT splash does not work with this version, maybe..

Thanks for all the help.....
 
Reply
Old Sep 2, 2020 | 04:18 PM
  #14  
GABAR's Avatar
GABAR
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Originally Posted by ocwill11
just tried to do update on sync 3 (8 inch screen w/nav) in my 19 SD XLT. now it won't work. followed instructions on sync ford owners site on updating, got the update in progress at top of screen, said it completed and now screen is hosed. I did a soft reboot (power + fast forward for 5 seconds) and a battery disconnect for 30 minutes. Still no good. Anyone have any suggestions, aside from dealer visit (which I may have to do)....

this is what the screen looks like now, unresponsive, radio tunes, just have no clue what stations...

Glad to hear that all is well.
 
Reply
Old Sep 2, 2020 | 10:50 PM
  #15  
losttrail's Avatar
losttrail
Tuned
15 Year Member
Liked
Loved
Community Favorite
Joined: Jun 2010
Posts: 418
Likes: 145
From: Back home in MT
SYNC is a Microsoft product. I'm surprised it doesn't need to be rebooted 5 times each day and that we don't see the BSOD weekly.
 
Reply



All times are GMT -5. The time now is 03:41 PM.

story-0
This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level

Slideshow: The VelociRaptor Expedition gains a lift, upgraded suspension, Brembo brakes, and trail-ready equipment while retaining the stock 440-horsepower EcoBoost V6.

By Verdad Gallardo | 2026-06-12 11:01:55


VIEW MORE
story-1
Top 10 Fords at 2026 Carlisle Ford Nationals

Slideshow: Top 10 Fords at 2026 Ford Nationals

By Joe Kucinski | 2026-06-09 11:10:08


VIEW MORE
story-2
3 Best / 3 Worst Parts of Modern Ford Ownership

Based on years of owning multiple modern Ford products.

By Brett Foote | 2026-06-09 10:53:36


VIEW MORE
story-3
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches

SPONSORED: From muddy boots to rain-soaked cargo, these upgrades address some of the most common frustrations Ford truck owners face every day.

By Pouria Savadkouei | 2026-06-08 18:50:34


VIEW MORE
story-4
Every 2026 Ford Engine Explained

Here's everything you need to know about every Ford engine available for the 2026 model year.

By Brett Foote | 2026-06-05 12:58:01


VIEW MORE
story-5
10 Ugly Ford Trucks That We Still Kinda Love

Slideshow: 10 ugly Ford trucks that we still kinda love.

By Joe Kucinski | 2026-06-03 09:51:16


VIEW MORE
story-6
10 Things Every Truck Owner NEEDS (2026 Edition)

Slideshow: the best gifts for dads & grads

By Michael S. Palmer | 2026-06-03 15:43:58


VIEW MORE
story-7
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath

Slideshow: Called the Fortress, the 850-horsepower pickup combines Raptor underpinnings with military-inspired features, survival equipment, and a starting price of $285,000.

By Verdad Gallardo | 2026-06-03 11:38:36


VIEW MORE
story-8
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer

Slideshow: 10 most expensive Ford trucks ever sold on Bring a Trailer.

By Joe Kucinski | 2026-05-27 16:24:34


VIEW MORE
story-9
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)

Here's everything that has changed for the latest model year.

By Brett Foote | 2026-05-27 16:17:28


VIEW MORE