display doesn,t work?
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Mountain Pass
Joined: Dec 2004
Posts: 216
Likes: 8
From: mich.
display doesn,t work?
My son has a new 2019 xlt quad cab.Hes had it about 3 months and only has 2k miles on it.Sometimes when he starts it the display doesn,t come on,sometimes it does.When it doesn,t come on if he puts it in reverse it will display the backup camera.When he goes back into drive it goes blank.Anyone ever had this problem?
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
My son has a new 2019 xlt quad cab.Hes had it about 3 months and only has 2k miles on it.Sometimes when he starts it the display doesn,t come on,sometimes it does.When it doesn,t come on if he puts it in reverse it will display the backup camera.When he goes back into drive it goes blank.Anyone ever had this problem?
If the latter is the case, it sounds like you might have an APIM issue which sadly is a common issue and is known by most if not all Ford dealers.
Taking a pic with your cell phone to show your dealer is useless because the dealer has to actually see the problem in action and in person.
They will not use or rely on said pic or even a video.
Fleet Mechanic
Joined: Jul 2005
Posts: 1,463
Likes: 103
From: Staten Island, NY
[QUOTE=GABAR;19314175
Taking a pic with your cell phone to show your dealer is useless because the dealer has to actually see the problem in action and in person.
They will not use or rely on said pic or even a video.[/QUOTE]
You are absolutely right. My alarm kept going off in my driveway at night. FordPass indicated each time that it was the hood switch. I pulled the hood latch, cleaned and lubed and reinstalled. No help. I took it in under warranty and was told that they opened and closed the hood a couple of dozen times but couldn't duplicate the problem. I showed them the list of events on FordPass on my phone. They told me it didn't matter, they had to actually duplicate the problem in the shop.
Unfortunately, the switch is not replaceable separately. The dealer wanted $124 for a new latch. I found the OEM part on line for $80. Took 10 minutes to R & R the latch. No further problems.
BAH!!
Taking a pic with your cell phone to show your dealer is useless because the dealer has to actually see the problem in action and in person.
They will not use or rely on said pic or even a video.[/QUOTE]
You are absolutely right. My alarm kept going off in my driveway at night. FordPass indicated each time that it was the hood switch. I pulled the hood latch, cleaned and lubed and reinstalled. No help. I took it in under warranty and was told that they opened and closed the hood a couple of dozen times but couldn't duplicate the problem. I showed them the list of events on FordPass on my phone. They told me it didn't matter, they had to actually duplicate the problem in the shop.
Unfortunately, the switch is not replaceable separately. The dealer wanted $124 for a new latch. I found the OEM part on line for $80. Took 10 minutes to R & R the latch. No further problems.
BAH!!
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Logistics Pro
Joined: Nov 2004
Posts: 4,795
Likes: 47
My son has a new 2019 xlt quad cab.Hes had it about 3 months and only has 2k miles on it.Sometimes when he starts it the display doesn,t come on,sometimes it does.When it doesn,t come on if he puts it in reverse it will display the backup camera.When he goes back into drive it goes blank.Anyone ever had this problem?
i bought a 2019 Explorer XLT new in April 2019
Maybe two months later, the screen was black when I started it. Shut it iff and restarted, but the screen stayed off.
Went to the store, came out about 15 minutes later, started it up and the screen was working.
Has worked fine ever since
might just be a glitch
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