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Does anyone know what could cause this? I brought my truck in for an oil change. Picked it up an noticed two streaks running down the light and a small puddle on the bumper. Tried to wash it off when I got home but seemed stuck on there. I had to fly overseas for work. Came back a month later and it’s crazed from the inside. Outside is smooth. Ford says they didn’t do it. I made some fuss over the 1500 dollar light and Ford will pay 500, dealer will pay 500 and want me to pay 500
Trying to understand how a liquid on the outside surface caused crazing from the inside out. The crazing must be on the outside surface even though the surface feels smooth. May be possible to buff out using one of those kits made to clear up old, hazy headlights. Because these products remove any scratch resistant coating the OEM may have placed on the plastic lens, I would take an extra step and have Xpel or similar paint protective film applied to the light. Probably do both lights for $200 or less.
Seems like the dealer and Ford is trying to step up by sharing the cost to replace the light. It makes sense that the dealer caused the damage but there is no direct proof so they could have remained in denial mode. $500 is a hard pill to swallow. If you have the light replaced you should keep the old one. Never know, you might need a backup or someone out there may be willing to buy it. For someone with a busted light, $500 for a replacement, even with the slight crazing, may be considered a bargain.
There have been a few reports of crazing/cracking of the LED headlights. Do you see a direct correlation between the puddle spots and the vertical crazing lines? I can't imagine what could drip down the outside of the lens and cause internal crazing.
My opinion is that if the vehicle is still under the bumper to bumper warranty then Ford should be covering the entire cost of replacement.
Definitely looks like something dripped/ran down the headlight and caused the crazing. What caused it, who knows. That sucks though, not a cheap fix. Some plastics just really hate certain chemicals and react.
There seems to be something missing here and you may not know. If this wasn't caused by Ford, and this wasn't caused by the dealer, why are they splitting costs with you? If there is no discernible cause, then you'd be on the hook for the whole thing, right? Let me run some scenarios and see what makes the most sense:
1) You had a bottle of alien spit and carelessly squirted some on the headlight and it dripped down on the bumper, causing damage to both. You don't mention it to the dealer and they assume it was one of their employees or maybe by a Ford worker who caused the damage but aren't absolutely sure. So they call Ford and convince Ford to pony up a part of the bill because they have a lot of cash and are pretty swell folks and they might be responsible even though there's no proof they are. So, everyone kicks in a third and everyone is good.
2) An employee at the dealership caused the damage but they'd like to mitigate their exposure on this and tell you that they don't know what happened but Ford is kicking in a third, they're kicking in a third, and it would be great if you kicked in a third.
3) An employee at the dealership caused the damage but they'd like to mitigate their exposure on this and tell you that they don't know what happened but Ford is kicking in a third -but they really aren't. They're just telling you that to throw you off the track. The dealer is kicking in a third (really two-thirds but at least not the whole $1,500), and it would be great if you kicked in a third.
There is a thread here where someone has the same crazing of the lens. I can't recall the particulars or any cause or resolution but you might be able to run it down since it was fairly recent. There may be some insight in that thread.
that sucks ALOT. youre not the first and not the last, this is a weird occurrence though. I'd be looking for a full warranty replacement if you are under 3/36k
Trying to understand how a liquid on the outside surface caused crazing from the inside out. The crazing must be on the outside surface even though the surface feels smooth. May be possible to buff out using one of those kits made to clear up old, hazy headlights. Because these products remove any scratch resistant coating the OEM may have placed on the plastic lens, I would take an extra step and have Xpel or similar paint protective film applied to the light. Probably do both lights for $200 or less.
Seems like the dealer and Ford is trying to step up by sharing the cost to replace the light. It makes sense that the dealer caused the damage but there is no direct proof so they could have remained in denial mode. $500 is a hard pill to swallow. If you have the light replaced you should keep the old one. Never know, you might need a backup or someone out there may be willing to buy it. For someone with a busted light, $500 for a replacement, even with the slight crazing, may be considered a bargain.
excellent idea! I was going to use it to run test but eBay sounds like a better plan
