Problems with Sync/MyFord Touch

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Dec 28, 2019 | 03:51 PM

PGS67

Thread Starter

Cross-Country

Joined: Jan 2016

Posts: 56

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Problems with Sync/MyFord Touch

I have a 2016 Ford F-350 6.7 and
Im having problems with my SYNC/MYFORD TOUCH. When you hit the button on the steering wheel you can’t hear the Sync lady asking what you want. I have the cell connect to the radio I can get
call and go hands hands free but can’t give the Sync any direction. Any help is greatly appreciated.

Dec 28, 2019 | 05:23 PM

Sport45

Cargo Master

Joined: Apr 2003

Posts: 2,059

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From: Too close to Houston

Try hitting the volume up button on the steering wheel when you think the Sync system should be responding. I don’t know if you can mute it completely but imagine you can change the prompt volume

Dec 28, 2019 | 06:11 PM

PGS67

Thread Starter

Cross-Country

Joined: Jan 2016

Posts: 56

Likes: 1

Tried that no go. I just updated the firmware to the Sync System and that didn’t work. Could it be a bad Steering wheel Volume Seek Voice Media Switch?

Dec 28, 2019 | 07:34 PM

jav_eee

Laughing Gas

Joined: May 2017

Posts: 969

Likes: 30

Quote:

Originally Posted by PGS67

Tried that no go. I just updated the firmware to the Sync System and that didn’t work. Could it be a bad Steering wheel Volume Seek Voice Media Switch?

So you push the button and get no response? Could be a bad button panel. They get dirty and stop working right. It's a circuit board or something like that and works off of resistance, not a traditional "switch".

Dec 29, 2019 | 07:47 AM

chas111

Mountain Pass

Joined: May 2003

Posts: 200

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I’ve had my steering wheel buttons replaced due to same issue.

Dec 29, 2019 | 08:44 PM

Sterling6.7

Mountain Pass

Joined: Jun 2014

Posts: 191

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Do all the other radio functions operate normally? Might be worth pulling fuse 29 on the passenger floor board fuse block for a minute just to see if it needs a reset.