Massage Seat Failed
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
Massage Seat Failed
Drove a coworker home today. 2019 platinium. Put the heated seats on and thought I smelt something but wasn't sure. Then put on the massage seats. Coworker made some comments about how nice it was then shut if off a little bit later. I noticed that all lumber settings were on minimium. I tried adding a little but compressor just keeps running so I left all settings to minimum and compressor shut off. Dropped of the coworker and noticed that the seat is blown up like a ballon on the bottom where you sit on. Air will not come out. Will call dealer tommorrow but has anyone found anything similar with their seats? A search on here found nothing.
Logistics Pro
Joined: Jan 2013
Posts: 3,778
Likes: 153
Drove a coworker home today. 2019 platinium. Put the heated seats on and thought I smelt something but wasn't sure. Then put on the massage seats. Coworker made some comments about how nice it was then shut if off a little bit later. I noticed that all lumber settings were on minimium. I tried adding a little but compressor just keeps running so I left all settings to minimum and compressor shut off. Dropped of the coworker and noticed that the seat is blown up like a ballon on the bottom where you sit on. Air will not come out. Will call dealer tommorrow but has anyone found anything similar with their seats? A search on here found nothing.
Thread Starter
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
We don't have any good mexican food places here. We have to drive two hours south and cross an international border to get to it.
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
Nine days at the dealer today and dealer can't fix the issue. Apparently tech has to email each day and wait for a response on what to do next. Truck was bought new off of the lot begining of October. I bit the bullet and purchased a new truck with a smile on my face so that I would not have to deal with issues. That smile is definitly gone. I know it seams simple and petty as it is "only a message seat" and as I was told by ford that "well isn't it still driveable" My reply was of course it is but it is not driveable when it has to sit at the dealer waiting on an email so the dealer's technician knows what to try next.
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Last edited by 03griz; Nov 29, 2019 at 07:15 AM. Reason: spelling
Logistics Pro
Joined: Jan 2013
Posts: 3,778
Likes: 153
Nine days at the dealer today and dealer can't fix the issue. Apparently tech has to email each day and wait for a response on what to do next. Truck was bought new off of the lot begining of October. I bit the bullet and purchased a new truck with a smile on my face so that I would not have to deal with issues. That smile is definitly gone. I know it seams simple and petty as it is "only a message seat" and as I was told by ford that "well isn't it still driveable" My reply was of course it is but it is not driveable when it has to sit at the dealer waiting on an email so the dealer's technician knows what to try next.
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Thread Starter
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
Not a seat issue. They thinks it’s programming. Have changed modules and programming and checked wires. I suspect at first the dealer figured screwed up programming with Forscan. However I have never used Forscan yet. FordPass shows me disconnected due to master reset.
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
Day 14 or is it 15 and truck is still not fixed. The last nine have been full weeks at the dealer, the ones before where a day or two. Ford corporate customer service are so far useless in giving my any direction of how we are to proceed since it looks to me that it is not repairable. I have asked for a supervisor and one is supposed to call be back Friday. Anyone know what I should expect from Ford if they can't fix the truck. The issue was reported to them within the first two weeks of ownership. Oct 20 is the first day it went in I think. Any real life experience and words of wisdom? On one of the forums I used to frequent there was someone I think named Ford Doctor whom I believed worked for ford and would help out with such issues to get a resolve. Anyone like that here?
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Laughing Gas
Joined: Jan 2010
Posts: 817
Likes: 23
I would take the truck to another dealer. Issue should have been resolved fairly quickly. If they have reflashed the ICU (program) and it didn't solve it, then it could be in the seat. Could have taken seat out and installed one out of truck on their lot and tested it.
You have an incompetent dealer.
Good luck and keep us posted!
You have an incompetent dealer.
Good luck and keep us posted!
Thread Starter
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Mountain Pass
Joined: Nov 2018
Posts: 221
Likes: 10
From: Manitoba, Canada
I agree about incompetent dealer. Ford corporate customer service or whatever they are called told me I should give then until yesterday to try before going to another dealer. Part of the reason I wasn’t happy with her on the phone is that I told her okay it’s Wednesday now where to do go from here. She had no answer. I said do we wait till February? She says no it shouldn’t take that long. I said well it’s almost two months already and nothing has been resolved. We will see if the supervisor provides any better resolve.
Senior User
Joined: Oct 2019
Posts: 233
Likes: 2
Drove a coworker home today. 2019 platinium. Put the heated seats on and thought I smelt something but wasn't sure. Then put on the massage seats. Coworker made some comments about how nice it was then shut if off a little bit later. I noticed that all lumber settings were on minimium. I tried adding a little but compressor just keeps running so I left all settings to minimum and compressor shut off. Dropped of the coworker and noticed that the seat is blown up like a ballon on the bottom where you sit on. Air will not come out. Will call dealer tommorrow but has anyone found anything similar with their seats? A search on here found nothing.
Senior User
Joined: Oct 2019
Posts: 233
Likes: 2
Nine days at the dealer today and dealer can't fix the issue. Apparently tech has to email each day and wait for a response on what to do next. Truck was bought new off of the lot begining of October. I bit the bullet and purchased a new truck with a smile on my face so that I would not have to deal with issues. That smile is definitly gone. I know it seams simple and petty as it is "only a message seat" and as I was told by ford that "well isn't it still driveable" My reply was of course it is but it is not driveable when it has to sit at the dealer waiting on an email so the dealer's technician knows what to try next.
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Canada does not have a Lemon Law. My question now to the people on this site whom have dealt with this type of thing before is what should I be expecting? Is it too much to ask that the person on the other end of the email to Ford be available to the dealer continuously until this is resolved? Is it too much to demand that my bumper to bumper warranty be extended because it cost's Ford nothing if there is no further issue's with the truck?
Senior User
Joined: Oct 2019
Posts: 233
Likes: 2
Day 14 or is it 15 and truck is still not fixed. The last nine have been full weeks at the dealer, the ones before where a day or two. Ford corporate customer service are so far useless in giving my any direction of how we are to proceed since it looks to me that it is not repairable. I have asked for a supervisor and one is supposed to call be back Friday. Anyone know what I should expect from Ford if they can't fix the truck. The issue was reported to them within the first two weeks of ownership. Oct 20 is the first day it went in I think. Any real life experience and words of wisdom? On one of the forums I used to frequent there was someone I think named Ford Doctor whom I believed worked for ford and would help out with such issues to get a resolve. Anyone like that here?
Good luck with this!
Laughing Gas
Joined: Jun 2018
Posts: 803
Likes: 103
Classic Ford Service.
I had a bad steering gearbox in my 18 350 from the factory. 2nd ford service department said they need approval from a Ford manager or some crap. Which i had been in contact with before taking it into the service center. When i tried to contact said Ford manager, my 8 phone calls were NEVER returned. I said F it and replaced the steering gearbox on my own dime and time. Guess what?!! My steering problem was fixed. By me.
If you want it done right the first time, do it yourself. Sorry to say that. Sorry to hear about your seat & ford service center problems.
Its bad enough to have a problem with a new Ford. Its only worse when a 2nd problem known as Ford service center is added to the equation.
I had a bad steering gearbox in my 18 350 from the factory. 2nd ford service department said they need approval from a Ford manager or some crap. Which i had been in contact with before taking it into the service center. When i tried to contact said Ford manager, my 8 phone calls were NEVER returned. I said F it and replaced the steering gearbox on my own dime and time. Guess what?!! My steering problem was fixed. By me.
If you want it done right the first time, do it yourself. Sorry to say that. Sorry to hear about your seat & ford service center problems.
Its bad enough to have a problem with a new Ford. Its only worse when a 2nd problem known as Ford service center is added to the equation.
Mountain Pass
Joined: Nov 2019
Posts: 168
Likes: 1
This really sucks. I would think maybe a different dealer might yield better results? I had a seat heater go out in my 2018 platinum and it was painless process. Took it in, they had to order a part, brought truck back next day and they fixed it.