Fordpass not responding
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Mountain Pass
Joined: May 2019
Posts: 140
Likes: 22
Fordpass not responding
Hello everyone , just wondering if others are having trouble with Fordpass displaying their vehicles . I have tried signing out and back in . I have uninstalled it and installed it again . It shows my account , my Fordpass points and the app loads fine . I have tried it on both my phone and my wife's phone . It doesn't make any difference . I've had the truck about 2 months and it always showed my vehicles until about 2 weeks ago . I try to add a "new vehicle" with my VIN and it says it is already in my account . Fordpass tech support has not been able to help yet . Thanks for help . By the way I have the 2019 f350 cclb kr 6.7
Posting Guru
Joined: Aug 2007
Posts: 1,902
Likes: 26
From: BA, OK
I just tried logging into the owner.ford website to enter my service information and even though my browser has my user name and password saved the site would not allow me to log in. I got "invalid username or password". Went through the process of resetting my password and I get the same message "invalid username or password".
I have to assume they have some issues with a server(s) at the moment.
I have to assume they have some issues with a server(s) at the moment.
5th Wheeling
Joined: May 2019
Posts: 30
Likes: 4
I'm having trouble too. Actually it's a new truck and still having difficulties getting is set up. I contacted the Ford pass customer service and my issue has been "elevated" meaning they can't figure out the issue. It's been a week now so we'll see. . .
In the meantime, you can try contacting them:
If you have any questions, please don't hesitate to contact us back:
• Phone - Tap the Guides icon within the FordPass app and tap Call a Guide
• Live Chat - Tap the Guides icon within the FordPass app and tap Chat with a Guide
• Website - Our FordPass support site is also a great resource available 24/7 - https://www.fordpass.com/en_us/support.html
In the meantime, you can try contacting them:
If you have any questions, please don't hesitate to contact us back:
• Phone - Tap the Guides icon within the FordPass app and tap Call a Guide
• Live Chat - Tap the Guides icon within the FordPass app and tap Chat with a Guide
• Website - Our FordPass support site is also a great resource available 24/7 - https://www.fordpass.com/en_us/support.html
Thread Starter
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Mountain Pass
Joined: May 2019
Posts: 140
Likes: 22
I finally got mine working by uninstalling the app . Then I signed up for a new account using a different email . I was then able to enter my VIN and it popped up saying it was awaiting authorization from my primary email when I initially set it up . I logged into the original account and gave myself permission to use the new one . Logged back into the new and it works fine . Go figure .
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New User
Joined: Jan 2021
Posts: 2
Likes: 0
Our truck does the same thing. I can't even see a remote start key on my app, no nothing. Brand new 2019 Ford F150 and the app is a piece of crap. I also am having to hardstart the computer screen and reset every time I get in the truck. Not even 20,0000 miles on this truck. Totally frustrated.
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Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
Our truck does the same thing. I can't even see a remote start key on my app, no nothing. Brand new 2019 Ford F150 and the app is a piece of crap. I also am having to hardstart the computer screen and reset every time I get in the truck. Not even 20,0000 miles on this truck. Totally frustrated.
With that being said and with the issues that you said that you’re having, your vehicle is still under the 3/36K B to B warranty so just take it in to your local Ford dealer and have it fixed.
Also, check for updates for the SYNC 3 system on the Owner.Ford website and check for FordPass updates on your phone.
Have a good weekend.
Postmaster
Joined: Jan 2005
Posts: 4,424
Likes: 12
From: BC Canada
Full restart of phone is one thing I would do. Uninstall the application Ford Pass is another. then I would delete the vehicle, reboot, and try again. Also, if you have done any updates on the phone, you have to do updates to Fordpass. Don't leave Fordpass running forever without occasionally logging out and re logging in on your device. My 2017 Doesnt have all the features the new trucks have but I have found this has saved me some struggles. Further I would echo above, if your under warrenty, go to your servicing dealer and get them to help you!
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