Fordpass not responding

Reply Subscribe

Thread Tools

Search this Thread

Aug 24, 2019 | 02:08 PM

hondomurph

Thread Starter

Mountain Pass

Joined: May 2019

Posts: 140

Likes: 22

Fordpass not responding

Hello everyone , just wondering if others are having trouble with Fordpass displaying their vehicles . I have tried signing out and back in . I have uninstalled it and installed it again . It shows my account , my Fordpass points and the app loads fine . I have tried it on both my phone and my wife's phone . It doesn't make any difference . I've had the truck about 2 months and it always showed my vehicles until about 2 weeks ago . I try to add a "new vehicle" with my VIN and it says it is already in my account . Fordpass tech support has not been able to help yet . Thanks for help . By the way I have the 2019 f350 cclb kr 6.7

Aug 24, 2019 | 02:19 PM

dirthawg

Posting Guru

Joined: Aug 2007

Posts: 1,902

Likes: 26

From: BA, OK

I just tried logging into the owner.ford website to enter my service information and even though my browser has my user name and password saved the site would not allow me to log in. I got "invalid username or password". Went through the process of resetting my password and I get the same message "invalid username or password".

I have to assume they have some issues with a server(s) at the moment.

Aug 24, 2019 | 03:00 PM

Sport45

Cargo Master

Joined: Apr 2003

Posts: 2,059

Likes: 426

From: Too close to Houston

Just checked mine and it worked. Let me remotely unlock and lock the doors anyway...

Aug 24, 2019 | 04:28 PM

hondomurph

Thread Starter

Mountain Pass

Joined: May 2019

Posts: 140

Likes: 22

Thanks , that's what mine used to look like but now it won't list any of my vehicles .

Aug 24, 2019 | 04:28 PM

orbsah

5th Wheeling

Joined: May 2019

Posts: 30

Likes: 4

I'm having trouble too. Actually it's a new truck and still having difficulties getting is set up. I contacted the Ford pass customer service and my issue has been "elevated" meaning they can't figure out the issue. It's been a week now so we'll see. . .

In the meantime, you can try contacting them:

If you have any questions, please don't hesitate to contact us back:
• Phone - Tap the Guides icon within the FordPass app and tap Call a Guide
• Live Chat - Tap the Guides icon within the FordPass app and tap Chat with a Guide
• Website - Our FordPass support site is also a great resource available 24/7 - https://www.fordpass.com/en_us/support.html

Aug 24, 2019 | 08:35 PM

ForCal

Logistics Pro

Joined: Mar 2019

Posts: 4,064

Likes: 13

Mine is working.

Aug 25, 2019 | 03:41 AM

hondomurph

Thread Starter

Mountain Pass

Joined: May 2019

Posts: 140

Likes: 22

I finally got mine working by uninstalling the app . Then I signed up for a new account using a different email . I was then able to enter my VIN and it popped up saying it was awaiting authorization from my primary email when I initially set it up . I logged into the original account and gave myself permission to use the new one . Logged back into the new and it works fine . Go figure .

This Hennessey Takes the Expedition Tremor's Off-Roading Capability to the Next Level

Verdad Gallardo

Top 10 Fords at 2026 Carlisle Ford Nationals

Joe Kucinski

3 Best / 3 Worst Parts of Modern Ford Ownership

Brett Foote

10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches

Pouria Savadkouei

Every 2026 Ford Engine Explained

Brett Foote

10 Ugly Ford Trucks That We Still Kinda Love

Joe Kucinski

10 Things Every Truck Owner NEEDS (2026 Edition)

Michael S. Palmer

Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath

Verdad Gallardo

Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer

Joe Kucinski

2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)

Brett Foote

Jan 15, 2021 | 02:09 PM

GABAR

Lead Driver

Joined: Dec 2016

Posts: 5,650

Likes: 243

From: GA

Quote:

Originally Posted by mdpippin

Ummmm, how is a 2019 F150 with almost 20K on the odometer a “Brand New” vehicle? 🤔

With that being said and with the issues that you said that you’re having, your vehicle is still under the 3/36K B to B warranty so just take it in to your local Ford dealer and have it fixed.

Also, check for updates for the SYNC 3 system on the Owner.Ford website and check for FordPass updates on your phone.

Have a good weekend.

Jan 15, 2021 | 02:43 PM

#10

mhoefer

Postmaster

Joined: Jan 2005

Posts: 4,424

Likes: 12

From: BC Canada

Full restart of phone is one thing I would do. Uninstall the application Ford Pass is another. then I would delete the vehicle, reboot, and try again. Also, if you have done any updates on the phone, you have to do updates to Fordpass. Don't leave Fordpass running forever without occasionally logging out and re logging in on your device. My 2017 Doesnt have all the features the new trucks have but I have found this has saved me some struggles. Further I would echo above, if your under warrenty, go to your servicing dealer and get them to help you!