Truck in Question - 2017 F250 Super Duty Lariat, 6.7 L Diesel, 6-speed trans, 3.55 locking axle

Less than 6,000 miles

Truck primarily used as a tow vehicle for Keystone Sprinter Copper Canyon 5th wheel

On a recent trip to Florida (not towing the 5th wheel) we received a check engine light. Had the code analyzed and it indicated an EGR valve issue. Code was reset, warning went off. Completed the Florida trip with no more issues.

About one month after return from Florida, took truck out and received a low engine power warning and truck went into limp mode.

Dealer diagnosed and replaced and EGR valve.

About one month after that (and few additional miles) check engine light and low engine power warning.

Returned to dealer. Dealer indicated that the issue was with the turbo and the codes indicated that the computer code related to the turbo needed and update. Update completed. Upon receiving the truck back from the dealer, we did not make it out of the parking lot when the same codes reappeared.

We returned the truck to dealer. Dealer investigated, contacted Ford, wiped out computer totally and reinstalled operating parameters. They drove the truck about 80 miles and the codes returned. Further contact with Ford indicated that the Turbo must be faulty and the dealer should just replace it.

Now here is where things really get bad. Apparently there are/were no turbos available in the Ford parts inventory and no indication as to when they would be available. About a week later Ford indicated that 700 turbos were to be “released” to inventory on July 28. Dealership could not determine when it would arrive at their location. The 28th came and went – No turbo. Additional multiple contacts with Ford and elevation of the part request “to the highest priority” indicated that the turbos would now be "released" August 3. Guest what? August 3, no turbo. Dealer indicated that they would probably get it on August 5, or 6. Again - no turbo!

The latest (inside) information I now have is that the 700 “released turbos” were all recalled due to manufacturing defects.

All of this is overshadowed by the fact that I contacted Ford customer service myself to register a complaint. Needless to say, they are of little help. Apparently no one knows where the turbos are, when they will be available, what "released" means or what location the factory is that will "release" the turbos or what I am supposed to do other than wait..

To all of you out there, what is your experience with the turbos on vintage 2017 & 2018 6.7 Power stroke diesels? Grapevine has it that the turbo on these engines have been problematic from day one since manufacturing was moved from the U.S. to one of 3 overseas locations. Earlier versions (2011) had faulty design of bearings. Later versions suffered from faulty manufacture.

We are considering pushing for a buy back if this is any indication of future problems.

 

More than likely a quality issue or defect had been found on the new turbos, so they were all put "on hold". Then they were either fixed or deemed "good" by the powers that be, then "released" for sales or shipping. That's my guess anyway. Too bad you can't just have them install an aftermarket turbo & pay the difference. I've not heard of any turbo failures.. good luck & keep us updated.

 

I had a similar problem on my 19. Lariat. Pulled in to highway, flashed reduce power mode and then a check engine light. Limped it to dealership. They said it was a bad turbo. Took them 3 days R2 it and off I went. I'm up in North Dakota, where there are dedicated SuperDuty Ford shops. I chaulked that up to how I was fixed so fast. Hope they figure your stuff out man! I also had less than 3k miles. Stock

 

I would tell them to refund your money. I believe you fall under the Lemon law.

By the way I also have a 2017 F250 with a 6.7, a little under 6000 miles and I’ve had no issues so far. I am hoping to place an order for 2020 F450 As soon as they are released to be ordered.

Andy

 

Keep very good notes. Dates, times, who you talked to, when it was dropped off at dealers, when it was picked up, etc
Your notes will need to match the dealers service records. Read your states Lemon Law guidelines and file as soon as you can.
Expect the process to take a few months after first contacting Ford

 

Ford Reacquired Vehicle program is a total joke. They offered to buy my truck back at about $13,000 below market value.

I wasted hours upon hours and 6 weeks dealing with these people. This ended up costing me when my fan clutch went out with a $1,200 bill for a problem the dealership had at least 12 opportunities to diagnose themselves. Since the buy back took so long when the dealership recommended me for a ford extended warranty I was denied since I was 5,000 miles past their threshold.

 

it's probably good they didn't release those turbos, probably found an issue with them, and you'd be back in the dealer anyways. I've got 40k on my 2017 6.7 and zero issues. Lots of guys have zero issues. Guys running 200k miles with ZERO issues. Fact is though that with so many being built it's just natural to have some issues on these trucks. Definitely sucks though man. Hope ford makes it right for you. Ive had typical dealership BS on a couple small exterior items, i was hoping they'd be different than Nissan was but apparently all dealership service departments are run by crooks.

 

15K on my truck with no turbo issues. I tow an 11K trailer up 11K mountain passes. I think if my turbo was bad, it would have died by now. I have had the EGR sensor replaced.

 

Completely new turbo design for 2020. I guess that's how they will address it. Good luck to the guy with an issue..

 

isnt the 6.7/turbo the same since they came out with it a few years ago? whenever they switched to the 6.7? Its been a solid setup for a while now. hopefully the 2020's don't present a whole new set of issues to be sorted out.

 

I believe they changed in 2015 to a different turbo.

 

Well, since I took the time to complain about my problem, thought it only fair to give all an update.

As mentioned the dealer finally did replace the turbo. Since replacement we have made a few trips, with and without the 5er attached and have had no issues. Keeping our fingers crossed that we continue the same way. Love the truck and it pulls our 5er smoothly and like silk.

 

Good to hear. Hopefully they figured out the issue with those turbos. I believe the 20’s have a different turbo now manufactured by Honeywell.

 

I have a 2017 with just under 30K miles. had a turbo replaced last year and having another one replaced right now. I’ve also had the a/c go bad and 2 EGR valves replaced. Lemon!!

 

I would bet that nobody will ever buy a Ford based upon your post. Yep. Time to sell your Ford stock.