I'm bumping this (#15) in hopes somebody has a recommendation on how I should proceed with this, since the service manager is not willing to help. This truck is either in my shop or under shade trees when not in use, I just don't feel like I should pony up close to 3K for defective headlights. Any help would be much appreciated!

 

I would try contacting Ford yourself and see if they will work with you. The headlights shouldn’t be cracking. They are sealed LED lights and since you can’t replace parts in them it seems Ford intended for them to be a lifetime part!

 

Is it just the LED units cracking? Either way, find another dealer. A good warranty writer should be able to get results.

 

bent-1,

Yes it is the outer lens. It is much worse than the photos posted above.
I think I'm to new here to add photos...

 

One other suggestion, when you contact ford let them know you feel that this needs to be brought to the NHTSAs attention. This is a safety issue and im sure they would like to know about it. that might get them to cooperate a little more.

 

Are you using any kind of aftermarket light bulbs? Excessive heat will crack plastic like that.

 

Dentside,

Everything other than fox shocks and nitto tires, all stock,

 

These are factory LED headlights. Not serviceable, no way to use aftermarket bulbs.

 

I have a 2019 Ford Expedition. Both of my front head light casing have small cracks and the lights have been fogging and collecting moisture. The moisture started about a year ago, but just took it into the dealership as no cracks, etc noticeable. The dealership states that I hit something and this is not covered under warranty. How did I hit something on the right and left sides only affecting the lights and not in the middle? I have never ran into anything or had something run into me. I have a sister-in-law and a sister that have the same issue as well as a co-worker. I have also seen other Ford Expeditions around town that have foggy head lights. Has any one else had this problem? Thank you.

 

Acrylics craze from solvent exposure. Do any of these trucks have "Ceramic" paint protection?

 

TB250,

Correct, any solvents will craze acrylic including ammonia based cleaners i.e "Windex" or equal. If the outer lens is an acrylic and common glass cleaners are used, yes you would definitely get crazing over time. This is well known in the aviation community as we always used "Plexus" or equal to clean windscreens in order to avoid crazing. My headlights have only seen rain, soap ,and water. It's Fords problem, and they are not stepping up to the plate to fix. I have been meticulous in maintenance and care for my truck and it is in pristine condition except for the headlights which look like crap. I believe I have a good service writer he just had the body shop fix my tailgate damage after a uncommanded opening while pulling a trailer that damaged the top and dented the platinum applique, this after the recall "fix", I now have a bungee cord on the tailgate to prevent an accidental opening. Service writer told me that he has had many SD's come in with the same defect, maybe you should just trade in for a new one and your headlight issue would be solved !! I can't get any help, but I refuse to pay $$ to fix something that should be on Ford with an ESP. Sorry rant over.

Best,