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Steering wheel controls acting up

 
  #1  
Old 04-26-2019, 11:17 AM
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Steering wheel controls acting up

My steering wheel media controls are acting up. They are all doing the wrong functions. For example volume up is changing the mode. I've heard this could happen on the previous gen trucks, is it also heard of in these trucks?

Is the fix just replacing the buttons?

 
  #2  
Old 04-26-2019, 12:14 PM
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My '13 had that issue.
Ended up being the clock spring.
 
  #3  
Old 04-27-2019, 05:34 AM
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[QUOTE=A/Ox4;18622394]My steering wheel media controls are acting up. They are all doing the wrong functions. For example volume up is changing the mode. I've heard this could happen on the previous gen trucks, is it also heard of in these trucks?

Is the fix just replacing the buttons?

[/QUOTE
Have you tried going into the settings menu via the SYNC screen and doing a Master reset.
This might be an APIM problem.
 
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Old 04-27-2019, 07:08 AM
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Originally Posted by GABAR View Post
Have you tried going into the settings menu via the SYNC screen and doing a Master reset.
This might be an APIM problem.
Yep. Didn't work. This problem is also intermittent.
 
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Old 04-27-2019, 08:22 AM
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The exact same thing happened in my truck. The dealer replaced the 4 buttons and everything has been good since.
 
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Old 04-29-2019, 04:08 PM
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That is one of the oddest things I've seen on one of these. I'm betting that replacing the buttons would fix it
 
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Old 04-30-2019, 05:51 PM
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It could be the same issue KJ had..
 
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Old 05-01-2019, 09:57 AM
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Ditto on the clockspring being the likely culprit.
 
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Old 05-01-2019, 11:43 AM
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Well after saying that replacing the buttons fixed the problem, just this morning the same weird things started happening. The dealer replaced the buttons a little over a month ago and all was good until this morning.
 
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Old 05-01-2019, 11:45 AM
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This might be a dumb question, but what's the clock spring?
 
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Old 05-01-2019, 06:46 PM
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I went through the same process.
Replaced the buttons (did that myself, easy enough).

Worked ok... then started acting up again.
Mine seemed to act up more the warmer it got outside.
Took it to the dealer and they replaced the clock spring.
That truck had an extended warranty.

A clock spring allows the steering wheel to turn without tearing up all the wiring.
https://www.bing.com/videos/search?q...2409&FORM=VIRE
 
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Old 05-04-2019, 03:58 PM
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Thanks guys. Looks like the clock spring will probably be the culprit. What causes this? Worn insulation? Bad contacts?

Also, how difficult/easy is it to replace the clock spring? I watched part of that video in the previous post.
 
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Old 05-04-2019, 05:29 PM
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Originally Posted by A/Ox4 View Post
Thanks guys. Looks like the clock spring will probably be the culprit. What causes this? Worn insulation? Bad contacts?

Also, how difficult/easy is it to replace the clock spring? I watched part of that video in the previous post.
Just another faulty part that needs improvement.
Probably a lower failure rate that is within Ford's tolerance.

On my '13, you have to pull the airbag to change the buttons.
I did that myself.
When that did not cure the issue, I was advised that the problem was likely in the radio.
I took it to the dealer because I had an ESP on that truck.
They correctly identified it as the clock spring.

Air bag and steering wheel have to come off.

Only you can decide if your comfortable removing the air bag.
 
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Old 05-05-2019, 07:05 PM
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Originally Posted by A/Ox4 View Post
What causes this? Worn insulation? Bad contacts?
Years ago when it was just the horn circuit passing through the clockspring there was a contact. Now with all of the cruise and radio controls there's actually a ribbon cable wrapped inside the clockspring assembly. Over the years as the steering wheel gets turned back and forth the flexing of this ribbon cable takes it's toll and conductors start to break internally.
 
  #15  
Old 05-05-2019, 07:42 PM
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I don't care for the "lower failure rate" argument with any manufacturer. My '05 Explorer had this problem, my '05 F150 FX4 had this problem, and my assumption is that my '18 F150 will also have this problem. I hope that it's something they will address, quickly.
 

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