headlight revolution

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Apr 21, 2019 | 03:00 PM

jdr01

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Joined: Nov 2018

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headlight revolution

Anyone had problems with them.
My card was charged on the ninth and the bulbs have not shipped yet.
Thanks

Apr 21, 2019 | 03:59 PM

Poncho450

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Joined: Oct 2014

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From: NY/Canada border

Quote:

Originally Posted by jdr01

Anyone had problems with them.
My card was charged on the ninth and the bulbs have not shipped yet.
Thanks

More than a year ago when I ordered reverse light bulbs from them I had basically the same thing happen. 10 days went by and nothing. No emails, no tracking information. No reply to an inquiry. When a second email mentioned that I'd be contacting the credit card company for a chargeback I got a standard, "oh they're on backorder" reply. Others complained of the same problem during this time period.
My bulbs finally did arrive a couple weeks after the order, but I found out all I needed to know about their customer service and they don't get a second bite at that apple. But that's just my experience. Others have ordered there with no complaints. So I guess it's hit or miss.

Apr 21, 2019 | 04:06 PM

jdr01

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Joined: Nov 2018

Posts: 90

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Thanks. I will give them a couple more days and see what happens.

Apr 21, 2019 | 04:09 PM

2017-350

Tuned

Joined: Aug 2017

Posts: 345

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From: Galveston, Texas

I ordered bulbs for all around my truck and have nothing but great things to say about them...the shipping may have been a few days slower than expected if i can recall though. I had a bulb burn out and they sent a new set very promptly too...i think it burned out after two months or so

Apr 21, 2019 | 04:13 PM

jdr01

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Thank You. I did send them an email and asked what's up.

Apr 22, 2019 | 07:14 PM

pickncrew

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no problems... emails when ordered, processed and then shipped in about 2 days

Apr 23, 2019 | 05:50 AM

jdr01

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Joined: Nov 2018

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This is what they sent:

Thank you very much for contacting us with your questions.

I am so sorry about the delay, we just moved locations to a new state.
We should be able to fulfill your order within less than 1 week from now.

Please let me know if there is anything else that I can help you with?
Thank you very much
--Anthony

I will give it a couple more days.
I just have never had my credit card charged until items were shipped.
They took the money two weeks ago and still say maybe another week before shipping.

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Apr 23, 2019 | 07:00 AM

CO Wapiti

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Joined: Nov 2016

Posts: 565

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From: Durango, CO

I dropped $1500 with an immediate charge on my credit card for the new Morimoto headlights and didn’t get them until 6 months later through The Retrofit Source. The incentive was $250 off to order early but it took an extra 3 months for the lights to actually ship.
Charging your credit card for a back ordered items seems to be the norm for internet sales anymore. I can’t tell you how many times over several years this has happened to me. They at least do a pending charge on your card.
i think a lot of these internet companies are actually small businesses and may not have huge cash flows. An email to you stating the back order would have been nice though.
i had the same thing happen with HR two years ago. I paid an extra $40 for an overnight shipment but I didn’t receive it until a week later. “Overnight” meant from when it left their facility. I don’t think they have a huge inventory.