headlight revolution

Reply Subscribe

Thread Tools

Search this Thread

Apr 21, 2019 | 03:00 PM

jdr01

Thread Starter

Junior User

Joined: Nov 2018

Posts: 90

Likes: 6

headlight revolution

Anyone had problems with them.
My card was charged on the ninth and the bulbs have not shipped yet.
Thanks

Apr 21, 2019 | 03:59 PM

Poncho450

Lead Driver

Joined: Oct 2014

Posts: 5,938

Likes: 1,355

From: NY/Canada border

Quote:

Originally Posted by jdr01

Anyone had problems with them.
My card was charged on the ninth and the bulbs have not shipped yet.
Thanks

More than a year ago when I ordered reverse light bulbs from them I had basically the same thing happen. 10 days went by and nothing. No emails, no tracking information. No reply to an inquiry. When a second email mentioned that I'd be contacting the credit card company for a chargeback I got a standard, "oh they're on backorder" reply. Others complained of the same problem during this time period.
My bulbs finally did arrive a couple weeks after the order, but I found out all I needed to know about their customer service and they don't get a second bite at that apple. But that's just my experience. Others have ordered there with no complaints. So I guess it's hit or miss.

Apr 21, 2019 | 04:06 PM

jdr01

Thread Starter

Junior User

Joined: Nov 2018

Posts: 90

Likes: 6

Thanks. I will give them a couple more days and see what happens.

Apr 21, 2019 | 04:09 PM

2017-350

Tuned

Joined: Aug 2017

Posts: 344

Likes: 21

From: Galveston, Texas

I ordered bulbs for all around my truck and have nothing but great things to say about them...the shipping may have been a few days slower than expected if i can recall though. I had a bulb burn out and they sent a new set very promptly too...i think it burned out after two months or so

Apr 21, 2019 | 04:13 PM

jdr01

Thread Starter

Junior User

Joined: Nov 2018

Posts: 90

Likes: 6

Thank You. I did send them an email and asked what's up.

Apr 22, 2019 | 07:14 PM

pickncrew

Senior User

Joined: Oct 2007

Posts: 211

Likes: 0

no problems... emails when ordered, processed and then shipped in about 2 days

Apr 23, 2019 | 05:50 AM

jdr01

Thread Starter

Junior User

Joined: Nov 2018

Posts: 90

Likes: 6

This is what they sent:

Thank you very much for contacting us with your questions.

I am so sorry about the delay, we just moved locations to a new state.
We should be able to fulfill your order within less than 1 week from now.

Please let me know if there is anything else that I can help you with?
Thank you very much
--Anthony

I will give it a couple more days.
I just have never had my credit card charged until items were shipped.
They took the money two weeks ago and still say maybe another week before shipping.

Trending Topics

64 and 63 f100 4x4s

72

1.8k
2025 F250 Travel Trailer WDH setup

77

4.2k
Can a Super Duty ever ride like an F-150 unloaded?

19

592
LIFETIME POWERTRAIN WARRANTY - IS IT WORTH IT?

18

536
Brake Fluid Flush

17

334

Apr 23, 2019 | 07:00 AM

CO Wapiti

More Turbo

Joined: Nov 2016

Posts: 565

Likes: 15

From: Durango, CO

I dropped $1500 with an immediate charge on my credit card for the new Morimoto headlights and didn’t get them until 6 months later through The Retrofit Source. The incentive was $250 off to order early but it took an extra 3 months for the lights to actually ship.
Charging your credit card for a back ordered items seems to be the norm for internet sales anymore. I can’t tell you how many times over several years this has happened to me. They at least do a pending charge on your card.
i think a lot of these internet companies are actually small businesses and may not have huge cash flows. An email to you stating the back order would have been nice though.
i had the same thing happen with HR two years ago. I paid an extra $40 for an overnight shipment but I didn’t receive it until a week later. “Overnight” meant from when it left their facility. I don’t think they have a huge inventory.