I have a 2018 F350 cclb. Yesterday morning the temperature was 30 degrees. I opened my doors to load up my truck and the rear passenger door would not latch until several hours later once temps got above freezing.

I had this same problem with my 2015 which was recalled. I read that the recall was also for the 2017 super duty as well.

Has anyone experienced or heard of door lock issues with the 2018's?

 

Had the recall just completed on my 2018 - must be something going on.

 

2019 F350 here. This has been happening to me every morning in Fairbanks. So far, it is only the two Driver side doors, but is less than convenient when I need to run my truck for 20 minutes in the morning and then again after work to get it warm enough inside for the doors to latch closed. I have been spraying silicon lubricant on the mechanism and then manually moving it, which seems to help speed up the process.

The dealership won't do anything because the recall doesn't cover the 2019, even though they have had a dozen people in with the problem. I've called Ford and escalated this as much as possible, no word yet.

 

one week old truck and its happened twice to me on the passenger side door. Called the dealer last night and was told that's been an on going issue with the new trucks. I was told
we will get back too you ASAP with a fix.

 

 

I have an appointment with the dealer on Tuesday. Hopefully they have a fix

 

 

2002 Ford Explorer and 2008 Mercury Mountaineer had the same repeatable frozen mechanism issues, obviously design flaws/absence of materials...you'd think that it would be addressed and remedied by the third year !

 

It's not a recall. It's a Field Service Action (FSA). The FSA on this issue is FSA 18N03.

A recall occurs when the NHSTA forces the manufacturer to do something, and it is almost always a serious safety-related defect (think: Takata air bag recall)

FSAs are voluntary recalls, not forced by the NHSTA. Think of these as "recalls that Ford is doing BEFORE the NHSTA forces them to do them". You should be notified by Ford the same way you would be notified for a recall.

Ford also issues TSBs (technical service bulletins). They are not MANDATORY, but instead are issued when a known problem or condition exists in a certain vehicle or group of related vehicles. You vehicle may or may not have the condition and, therefore, may or may not be "fixed". If your vehicle is under warranty, the manufacturer pays for the work. If you're OUT of warranty, YOU get to pay for a TSB repair (if performed). Ford doesn't typically notify owners directly.

There's actually another: SSM aka Special Service Message. This is when Ford knows there is a problem, but has yet to determine a solution. These usually precede a TSB or FSA.

 

First, it's not a recall. It's an FSA.

Second, if the 2019 MY isn't on FSA 18N03, then the dealership won't do it because Ford wont' reimburse them (the manufacturer reimburses dealerships for both recalls and FSAs).

 

 

Thanks for clarifying that about the FSA vs an actual Recall. My Ford Pass app shows that FSA 18N03 for my 2019 F250 but I'm not having any door latch freezing problems. The truck sat outside last night with the temp around 10 degF with around 50% humidity and didn't have any latch issues.

 

Even though it's an FSA (voluntary recall), I'm sure they treat it like a TSB from the aspect of whether or not the problem exists determining whether or not the repair is made. If they can't reproduce the issue, then their take is probably that your truck doesn't have the problem.

 

Try Fluid Filming the latches?

 

So, if there is a TSB and/or FSA issued on a problem for which there is an identified problem and an identified remedy but not necessarily an assembly line corrective action, and I order an affected vehicle, is the work performed prior to me taking delivery? or not necessarily so...thanks.