Lost android auto
Thread Starter
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Fleet Mechanic
Joined: May 2011
Posts: 1,866
Likes: 84
From: Rainier OR
Lost android auto
I was having problems getting Android aut working so I went into the Android screen in the setting in Sync. (2018 F460 Platinum). It showed two phones connected, did not know which was mine so I deleted both phones. Now the icon for Android Auto is gone.
called ford tech support, gat a very thick Indian accent and all she did is make everything worse and put me on hold every time she tried something that didn't work. I finally got mad, I asked, "do you know how to fix my problem? Yes or no." She never did answer, just said I need to take the truck to the dealer.
So, has anyone else had a similar problem, did you get it fixed?
called ford tech support, gat a very thick Indian accent and all she did is make everything worse and put me on hold every time she tried something that didn't work. I finally got mad, I asked, "do you know how to fix my problem? Yes or no." She never did answer, just said I need to take the truck to the dealer.
So, has anyone else had a similar problem, did you get it fixed?
Senior User
Joined: Aug 2018
Posts: 119
Likes: 1
From: Norwalk ohio
I have a kenwood not the stock radio and it will only show android auto icon if the phone is plugged into the usb and the app is working properly on the phone. I would delete it on the phone reinstall it and make sure your using a quality cable.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
I was having problems getting Android aut working so I went into the Android screen in the setting in Sync. (2018 F460 Platinum). It showed two phones connected, did not know which was mine so I deleted both phones. Now the icon for Android Auto is gone.
called ford tech support, gat a very thick Indian accent and all she did is make everything worse and put me on hold every time she tried something that didn't work. I finally got mad, I asked, "do you know how to fix my problem? Yes or no." She never did answer, just said I need to take the truck to the dealer.
So, has anyone else had a similar problem, did you get it fixed?
called ford tech support, gat a very thick Indian accent and all she did is make everything worse and put me on hold every time she tried something that didn't work. I finally got mad, I asked, "do you know how to fix my problem? Yes or no." She never did answer, just said I need to take the truck to the dealer.
So, has anyone else had a similar problem, did you get it fixed?
Freshman User
Joined: Jun 2018
Posts: 30
Likes: 0
Just a thought but have you tried a different USB cable? You do know that a USB cable connection is required as AA does not work over bluetooth?
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Thread Starter
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Fleet Mechanic
Joined: May 2011
Posts: 1,866
Likes: 84
From: Rainier OR
that is the problem. The icon for Android Auto is gone. I don't have it anymore.
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Thread Starter
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Fleet Mechanic
Joined: May 2011
Posts: 1,866
Likes: 84
From: Rainier OR
yes, the icon is gone from the settings screen. I use to have two full pages and one icon on the third page. Now, just two full pages.
Thread Starter
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Fleet Mechanic
Joined: May 2011
Posts: 1,866
Likes: 84
From: Rainier OR
After you posted I remembered when we got it to work the first time my wife was with me and she had her own cord to charge her phone.
I have been useing the cord that I always used, but I only to charged my phone with it
I switched back to her cable and everything is working.
Also, I thought I read that only Apple Car Play needed a cable connection, now I know AA needs to be plugged in for all functions
Bad thing is now I have a lot more features to lean, and I still haven't learned all the features of the truck yet.
thanks to all how answered!
Junior User
Joined: Aug 2018
Posts: 70
Likes: 0
From: NJ
Anybody else have the issue that Android auto will just disconnect for no reason in the middle of using Waze or google maps as well as google play music and there is no specific time it happens sometimes its 2minutes sometimes its 20minutes no rhyme or reason to it. Im using a google pixel 2xl which you figure would work flawless but nope....
Thread Starter
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Fleet Mechanic
Joined: May 2011
Posts: 1,866
Likes: 84
From: Rainier OR
Anybody else have the issue that Android auto will just disconnect for no reason in the middle of using Waze or google maps as well as google play music and there is no specific time it happens sometimes its 2minutes sometimes its 20minutes no rhyme or reason to it. Im using a google pixel 2xl which you figure would work flawless but nope....
My wife's cable had to held in place on the phone end to keep a good connection, just sitting it would loose connection.
Lead Driver
Joined: Dec 2016
Posts: 5,650
Likes: 243
From: GA
OEM or Certified iOS/CarPlay or AndroidAuto USB cables should always be used and nothing less. Stay away from cheap USB cables.
Freshman User
Joined: Jun 2018
Posts: 30
Likes: 0
The only issues I have found with AA is using Pandora the Audio will just stop working. I have to switch to Google Music or Amazon Music then back to Pandora for it to work again. I am 90% sure this is a Pandora problem and not the truck, similar problems with my Chrome cast