My Dealer had to do the same thing on my seats 2k miles and 3 months old and the driver & passenger front seats wore out. They took pics, and got an ok from Ford in less than a day. Had to be special ordered and 2.5 months later they were replaced. Now 6 months and another 4k miles, seats are like new. Must of been a defect. PS: Several other people with 2018 xlts had the same issue.

 

Hi PupnDuck,
I Live in Upstate NY, Snowbelt of the World lots of Snow and Ice and allot of People use the Auto Car wash with all of the chemicals
I see lots of Lariats around here I saw a 2015 for sale at a car lot and there was no damage to the Polycarbonate at all,Ford has to
Own up on this defect, This is a Truck built Ford Tough you're not suppose to see this at all Maybe in 15 years of harsh usage I think
they will do the right thing,Hang in there we are all with you!!!

 

This is my first Ford and while I love the truck I have to say that these aren't "Built Ford Tough" anymore. And it isn't just Ford. The water based paints that are used nowadays chip a whole lot easier, the extensive use of plastics, etc etc.

 

Any update on the situation?

 

Nope.

"We'll have an answer for you from Ford within 2 days"

As of tomorrow, it will have been a week.

I'll give them a day or two more before I start making phone calls.

 

when & where was your truck built?

 

It was built in Dearborn on 12/12/16 but I don't imagine the final assembly plant location really matters, just the subcontractor that makes the headlight assemblies.

 

I agree. The parts come from where the parts come from. They are probably the same source for all the assembly plants. Although I suppose there might be second sources.

Almost looks like it is hail damage or something.

 

An unsurprising update:

The service department at my dealership does NOT answer emails.

I guess the next step is to see if the owner of the dealership does.

 

Keep us updated. I have a similar build date. So far mine are ok (knock on wood) but if this happened to you, it can happen to any of us.

 

After having photos taken by the service advisor supposedly to be sent to Ford I waited a week and nothing.
Emailed the service advisor. Nothing
Waited a week.
Emailed the service department manager. Nothing.
Waited a week
Called the service department. Got as far as the telephone answering person who told me the service advisor was out sick and the service department manager was "away at meetings for the entire week" but they'd get back to me.
At this point it had been 3 weeks since the service appointment.
They called back that evening to state that no one could find the photos and I'd have to wait until the service advisor returned so they could ask him where they were.
Gave it a couple of days and then drove to the dealership. Told them I wanted to SEE the service manager or if he was still at meetings then I wanted to see the highest ranking person currently present in the dealership, possibly the owner. If not, I'm going out to the parking lot, get in my truck and call Ford Customer Satisfaction.

Amazing! The service department manager was there! After 10 minutes of B.S. excuses and after conferring with "someone" they agreed to replace both headlight assemblies on their dime in the name of good customer relations. They then ordered the parts - $3,000 total.

I also mentioned that in October of 2017 I had received a recall on my truck for freezing rear door latches. Did they have the parts yet? Of course not, but they ordered them as well.

Brought the truck in yesterday and waited for it - about 2 hours. NEW HEADLIGHTS!

And guess what popped up on the printout when they closed out the door latch recall repair. There's a new recall issued 9/26/18 on the door latch recall. Seems the original fix isn't working and now they need to replace some rubber seals inside the doors. They'll order the parts and call me when they come in. We'll see.

But at least I have 2 new headlights and I don't really care who paid for them as long as it wasn't me.

On the bottom of the receipt they gave me it states that I may receive a customer satisfaction survey from Ford about my service experience. I can't wait!

 

Awesome news!

 

 

The fact that your local Ford dealer made the decision to replace the parts does not bode well for others that have and will have the problem of disintegrating headlights. Every dealer cannot afford to do that and I would swag that many just would not.
Pity the poor guy whose truck fails a safety inspection for headlights five years into the future.
Edit: To the OP. Your local dealer deserves your thanks, Ford, not so much.

 

FWIW. I am a service writer for a FORD dealership. EVERYTIME, that a FORD comes in, we are required to pull up an Oasis report. It will show any recalls at that time."IF" a recall has been performed, it will NOT show up on the report. It shows the status of your 3/36 warranty, in as much as when it started. It will also show, if you have a FORD maintance program, how many services are left.

SO, that Service manager, AND that service writer, can go pound sand as far as I'm concerned, because a recall is there for them to read, if they just will !!!