I received a letter from Ford yesterday dealing with 18M01, which talks about the "reductant heater and sender assembly." Any one know if the sender could be the cause of the following problem: a sudden change of indicated DEF level from something greater than 1/2 full to the "500 mile countdown." Filling the tank completely full (to overflow) and then driving 10-15 miles cleared the signal.

 

I received my notice yesterday as well. I have about 48,000 miles on a 2012 with no issues to date with the heater. I'm glad FoMoCo is stepping up to the plate on this.

 

Yes, it is possibility this is the cause of your problem.

 

It appears there have been a number of revisions to this part, I wonder if it now will be reliable.

 

I got the letter as well. No issues but the extended warranty is nice to have.

 

Linked are the details for this CSP.

I paid for this repair so I am pending the dealer to make a decision now that this is a warranty repair. It has been 21 days so I am stopping by again tomorrow (with a second copy of this paperwork and my work order) to re-start this conversation since it's been crickets so far. If I don't get anywhere again, I'll get FoMoCo involved. Anyone who has paid for this repair being close to $900, I recommend taking this CSP to your dealer to discuss.

https://ford.oemdtc.com/3768/custome...d-f-super-duty

 

Just had mine replaced yesterday from the dealer according to the program.
Just turned 33k miles. Dealer replaced Part # BC3Z 5J225 L and PM27JUG.
I like the fact the warranty got extended. No more cel.

Rich,

 

 

it is a brief message when it falls below 1/2. It does not come on continuously.

 

 

I received my letter from Ford two days ago. Later that same day I ran up to pickup 5 tires for my utility trailer that I ordered thru Walmart, when I came out of the store to start my truck I had a check engine light illuminate. When I got home I pulled the engine code up on my scan gauge, then pulled the code off of the internet. Low and behold it was exactly what the Ford notice addressed. Talk about perfect timing. I have 55,000 miles on my 2013 currently.

I did take it to the dealer that same day and picked the truck up today. It will be going back to the dealer on Wednesday when the parts come in.

If I recall correct the code was P205C.

 

What does the phrase, "120,000 miles from the warranty start date" mean? Why did they not just say 120,000 odometer miles?

 

The date of new "in service" could be 500 miles and five months after it left the factory.

 

Did you ever receive a refund from Ford for the repair?
I paid a local shop to do the repair prior to receiving the letter. I took the letter as well as a copy of the shop bill to my local Ford dealer to submit it for a refund from Ford. Its been 9 weeks and I have not received a refund check. I tried calling Ford motor company today to confirm that my local dealer filed the paperwork for me to get a refund and asked it is "processing". The customer service rep could not confirm that my local dealer submitted the info for my refund. They told me to check with my local dealer. The fact that Ford can't tell me that anything was submitted to them for a refund for the repair on my truck is very Disappointing.
Has anyone received a refund from Ford for this repair?

 

Yes, finally for the amount of the repair. I initiated the conversation on July 10th and received my check on September 14th from the dealer (FoMoCo reimburses the dealer, so I'm told). In between were two in-person visits (< two hours of driving time but was personal preference), two phone calls, a phone call to FoMoCo customer service who are useless and then a professional, well documented (dates of discussions, documentation, etc.) e-mail to the service manager of my dealer who stepped in and made things happen. It was frustrating. FoMoCo stated dealers "should" respond within 15 business days explaining approved or denied but that didn't happen. I received the same response as you from the Ford CS agent. They cannot and will not do anything and to "discuss with your authorized dealer." Side comment, what is the purpose of corporate customer service if they aren't willing to do anything?

My advice is to communicate with your service advisor at least bi-weekly. If the service advisor is having difficulty with Ford or if the advisor isn't communicating to you, call your dealer and ask for the service manager's name and e-mail so they can't forget a conversion. I was prepared to battle this for months if I had to but had to begin including in writing in case this rolled into 2019, past the Dec 31 deadline. It should not be this difficult, especially since the dealer is handling this on behalf of Ford and the customer and dealer both have the Ford dealer repair invoice (in my case).