1948 - 1956 F1, F100 & Larger F-Series Trucks Discuss the Fat Fendered and Classic Ford Trucks

What's Up With Midfifty?

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  #31  
Old 06-10-2018, 07:23 PM
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Originally Posted by ALBUQ F-1
It sounds like MF's software is pricing shipping as if each item were going in its own box. I can imagine it's a tough job for a computer to figure out how many items can fit in a single box, in which size box, etc.
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This was my thought, as well. Maybe I'm talking out of turn, but it seems that a simple phone call could have straightened out the shipping issue and everyone would have been happy. If, after speaking directly with a decision maker at MF there was still no satisfaction, then I can agree it could be time to move on. I would think they would want to know their website is driving away business so they can have an opportunity to correct the situation, and make things right with their customers.
 
  #32  
Old 06-10-2018, 07:59 PM
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Originally Posted by 52 Merc
This was my thought, as well. Maybe I'm talking out of turn, but it seems that a simple phone call could have straightened out the shipping issue and everyone would have been happy. If, after speaking directly with a decision maker at MF there was still no satisfaction, then I can agree it could be time to move on. I would think they would want to know their website is driving away business so they can have an opportunity to correct the situation, and make things right with their customers.
I wish I could say that was the case, but after placing an order by phone for a radiator I bought from them last June, they still wanted to charge me nearly $100 shipping. You can bet that I voiced my displeasure with them over that, but it didn't change my shipping quote (and I'm not sure why you think it would).

Also, given that they have a website and an online checkout, I don't think you should have to call them to "discuss" the shipping charges. If the software they use to calculate shipping is lacking, it's up to them - not the consumer - to address the issue. Just my two pennies.
 
  #33  
Old 06-29-2018, 05:13 PM
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Poorest customer service ever!

I was just trying to put in an order at MF for 5(!) weeks! Nobody called or emailed back for the first 2 weeks. Them finally I got hold of a girl who took on the order(total amount of 11800$ !!!). After another 3 Weeks of forth and back because of wrong parts, wrong shipping adress etc. another girl tells me they can‘t accept credit cards for first time customers! Only Paypal, but i don‘t have a paypal account and I don‘t want one. Got in contact with vintage ford.com now and hope they get this done...-are they comparable quality wise? I really do not want to spend this money with MF anymore; whats the best competitor?

thanks

felix
 
  #34  
Old 06-29-2018, 09:18 PM
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I've had very good luck and service from MidFifty so i can't comment other than to state my case that i was never jerked around by them
I think since they brought on the 48-52 line they seem maybe a little stretched but I'm glad we have alll these vendors and i try to spread my purchases around depending on the needs.

There are plenty out there. Dennis Carpenter, LMC Truck, Midwest early ford, Chucks Trucks, MAC's....etc....
I think you'll find that most of them sell the same stuff, at least in my experience.
 
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