Lemon Buy Back
Tuned
Joined: Oct 2010
Posts: 258
Likes: 0
From: California
I had to exercise the Lemon Law on a 2014 Ram 3500 4 years ago. It was a fight right up until I hired a lawyer that specializes in LL. As soon as he sent a letter to FCA they changed their toon and bought my truck back at 100% of the purchase price, paid for all accessories I added to the truck ($2500) and paid my all lawyer fees at $5000.
Even if they know they are in the wrong they will deny everything hoping you will just give up and go away. Never settle for anything the manufacturer offers you.
Even if they know they are in the wrong they will deny everything hoping you will just give up and go away. Never settle for anything the manufacturer offers you.
Postmaster
Joined: Jun 2014
Posts: 2,775
Likes: 7
From: Lewisberry, Penn
I only ever dealt with one lemon law truck as a salesperson here in PA. It was a Transit with a transmission issue that Fords process just took too many times to straighten out (techs were following Fords lead as it was outside the normal procedures they knew to follow). In our case the customer wanted it resolved quicker than the lemon law might have taken him (used the van to make a living), so we worked with him to make it right and traded him out of it. He was one of my best customers before and after so we bent some normal rules. Actually I sold the vehicle to another good customer after Ford told our techs they got it right and it came back one more time with the same issue. I helped them make it right too and then I stopped trying to sell it. Not really sure what happened from there but I never saw it again after someone else sold it, so I think it might have finally gotten fixed. Morally of the story, if you need it right away and have a good relationship with the dealer they should be able to help out in one way or another. Not saying it'll always work, just one experience.
Thread Starter
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Junior User
Joined: Aug 2017
Posts: 61
Likes: 0
Thank you so much to everyone who has shared their experience. When I had originally complained to Ford Customer Service they denied my request for a buyback. At that time my truck had been in the shop 7 times for a total of about 30 days. Since them by truck has been in the shop for 4 more weeks, they have replaced all 4 tires, rebuild the transmission, and the straw that broke the camels back, is they are now waiting to rebuild the rear axle. Since the original request it has been in the shop for 4 more weeks straight, and my Ford Regional Rep has agreed to turn it in for a Buyback. I was told she would get it in today, and we would have an answer no later than Wednesday. So I guess we'll see where it goes from here.
Thanks again!
Thanks again!
Junior User
Joined: Dec 2017
Posts: 89
Likes: 0
Are they using lemon law or just buying it back?? I have a 17 F250 platinum 6.7 that the motor blew up at 800 miles. They found a bolt in the motor was loose and messed up the head and 1 cylinder. It was is the shop for 29 days. When they were test driving it, after installing a new motor, the turbo exploded and they replaced that as well. I have had a shake at highway speeds for as long as I’ve had it since the motor replaced. I bought new tires to fix the shake and it still hasn’t fixed it. Truck is currently at the dealer and the service manager thinks it is injectors. But ford engineering won’t let them check those to see if that’s what it is. He’s calling it a miss and a surge at highway speeds. Ford is telling him they think that whatever caused the first motor to blow up is likely causing this as well. What do you guys suggest?? I don’t have time to keep taking it to the dealer every week to try and fix the issue.
Fleet Mechanic
Joined: May 2006
Posts: 1,376
Likes: 12
From: Illinois
Are they using lemon law or just buying it back?? I have a 17 F250 platinum 6.7 that the motor blew up at 800 miles. They found a bolt in the motor was loose and messed up the head and 1 cylinder. It was is the shop for 29 days. When they were test driving it, after installing a new motor, the turbo exploded and they replaced that as well. I have had a shake at highway speeds for as long as I’ve had it since the motor replaced. I bought new tires to fix the shake and it still hasn’t fixed it. Truck is currently at the dealer and the service manager thinks it is injectors. But ford engineering won’t let them check those to see if that’s what it is. He’s calling it a miss and a surge at highway speeds. Ford is telling him they think that whatever caused the first motor to blow up is likely causing this as well. What do you guys suggest?? I don’t have time to keep taking it to the dealer every week to try and fix the issue.
Junior User
Joined: Dec 2017
Posts: 68
Likes: 0
I got my new 350 SRW on March 14th. The accelerator messed up the next week with under 500 miles on it. At times it would only idle no matter what you were doing to the acc. pedal.
I took it back to the dealer on the 26th, they ordered another accelerator pedal assembly. After they replaced it, still not fixed and they ordered a accelerator modual. It was back ordered but finally came in today and installed. Just before closing time, I called to see if my truck that I had'nt seen for weeks was ready, the service desk person said the service manger and tech were
scratching their heads, problem still not fixed.
So I've had my truck 6 weeks, driven it for a week and a half, made 2 payments. I'm not real happy about all this going on with a 75K dollar truck.
Besides talking to my dealer, what should I be doing with Ford Moto Co?
I took it back to the dealer on the 26th, they ordered another accelerator pedal assembly. After they replaced it, still not fixed and they ordered a accelerator modual. It was back ordered but finally came in today and installed. Just before closing time, I called to see if my truck that I had'nt seen for weeks was ready, the service desk person said the service manger and tech were
scratching their heads, problem still not fixed.
So I've had my truck 6 weeks, driven it for a week and a half, made 2 payments. I'm not real happy about all this going on with a 75K dollar truck.
Besides talking to my dealer, what should I be doing with Ford Moto Co?
Cross-Country
Joined: Sep 2017
Posts: 96
Likes: 3
I got my new 350 SRW on March 14th. The accelerator messed up the next week with under 500 miles on it. At times it would only idle no matter what you were doing to the acc. pedal.
I took it back to the dealer on the 26th, they ordered another accelerator pedal assembly. After they replaced it, still not fixed and they ordered a accelerator modual. It was back ordered but finally came in today and installed. Just before closing time, I called to see if my truck that I had'nt seen for weeks was ready, the service desk person said the service manger and tech were
scratching their heads, problem still not fixed.
So I've had my truck 6 weeks, driven it for a week and a half, made 2 payments. I'm not real happy about all this going on with a 75K dollar truck.
Besides talking to my dealer, what should I be doing with Ford Moto Co?
I took it back to the dealer on the 26th, they ordered another accelerator pedal assembly. After they replaced it, still not fixed and they ordered a accelerator modual. It was back ordered but finally came in today and installed. Just before closing time, I called to see if my truck that I had'nt seen for weeks was ready, the service desk person said the service manger and tech were
scratching their heads, problem still not fixed.
So I've had my truck 6 weeks, driven it for a week and a half, made 2 payments. I'm not real happy about all this going on with a 75K dollar truck.
Besides talking to my dealer, what should I be doing with Ford Moto Co?
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More Turbo
Joined: Oct 2016
Posts: 551
Likes: 39
My advice to the last few people is check your local lemon law. As I stated above Ford will do just about anything to buy it back right before you Lemon Law it as they want to avoid a Lemon Title. Check your lemon law and follow it exactly as far as documentation and rules. For example Texas looks like this:
Document everything!
During first two years or 24,000 miles, whichever comes first, and the problem continues to exist.
- Four (4) times for the same defect(s)
- A serious safety hazard is a life-threatening malfunction that substantially impedes your ability to control or operate the vehicle normally, or that creates a substantial risk of fire or explosion
- If your new vehicle has been out of service for repair due to a defect(s) that substantially impairs the use or market value of the vehicle due to defects covered by the warranty for a total of 30 or more days. If no comparable loaner vehicle was provided to you by the dealer during this time period, you pass the test.
Document everything!
Junior User
Joined: Dec 2017
Posts: 89
Likes: 0
As expected they denied the buyback and want me to take it in for further tests. Their records show 32 days out of service since I’ve had it. The dealer didn’t repair anything this last trip in, but kept it 2 more days. All the tests passed. It is still shaking at 60mph with gradual acceleration. I’m guessing the next step is lemon law lawyer? Anybody have a good one? There are tons of ads if you google it.
Tuned
Joined: Oct 2010
Posts: 258
Likes: 0
From: California
Well in San Diego I used Auto Fraud Legal Center, Rosner , Barry and Babbit. These guys are very aggressive. I bet as soon as you have a lawyer make the first contact Ford will give in and buy your truck back. At this point it looks like you have met all the requirements for a Lemon Law and Ford is just hoping you will go away. Sounds exactly what happened to me. If there was nothing wrong with your truck in the first place why did the dealer have it for over a month? They know your truck is a lemon and they try to avoid this by saying nothing is wrong and send you on your way. Make sure you save ALL paperwork and work order receipts. Make sure they do not try to get creative on the description of symptoms and dates. Also keep all rental car agreements and receipts. They will want to see everything.
Laughing Gas
Joined: Mar 2018
Posts: 1,147
Likes: 309
As expected they denied the buyback and want me to take it in for further tests. Their records show 32 days out of service since I’ve had it. The dealer didn’t repair anything this last trip in, but kept it 2 more days. All the tests passed. It is still shaking at 60mph with gradual acceleration. I’m guessing the next step is lemon law lawyer? Anybody have a good one? There are tons of ads if you google it.