iPhone issues.

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Jan 16, 2018 | 04:04 PM

Flooringit

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Mountain Pass

Joined: Jul 2017

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iPhone issues.

I went ahead updated iPhones and got 2 new 8s. One will plug in and work just fine. That one is for my son. I plug mine in it says iPhone detected but then does nothing. So frustrating. I went through setting no clue what’s wrong.

Jan 16, 2018 | 06:12 PM

Fireferg73

Mountain Pass

Joined: Sep 2005

Posts: 179

Likes: 25

From: Tucson, AZ

My IPhone 7 is doing the same thing. Connects via Bluetooth, but when plugged in via usb it does nothing and cannot be found by truck. It has worked perfectly in the past, as recently as last week. I suspect it’s something in Apple’s latest update.

Jan 16, 2018 | 06:31 PM

wrvond

Cargo Master

Joined: Oct 2015

Posts: 2,745

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From: West Virginia

I have iOS 11.2.2 which was working fine as late as last night.

Jan 16, 2018 | 06:49 PM

falconetti

Mountain Pass

Joined: Nov 2006

Posts: 198

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have you gone into the apple car play options to configure? you can set the iphone up to do nothing when plugged in or go full on apple car play.

Jan 16, 2018 | 07:43 PM

Fireferg73

Mountain Pass

Joined: Sep 2005

Posts: 179

Likes: 25

From: Tucson, AZ

I’m on 11.2.5 beta. Mine recognizes that my phone is plugged in as far as charging goes, just not as a music device. Mobile apps like FordPass and Pandora don’t work either. No huge loss on FordPass as it doesn’t really do anything anyway.
I just loaded up a ton of music from my iTunes onto a new flash drive and leave it plugged in all the time. Works great and it loads immediately when I fire the truck up.

Jan 16, 2018 | 07:54 PM

wrvond

Cargo Master

Joined: Oct 2015

Posts: 2,745

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From: West Virginia

I've about given up on using Car Play altogether. Pandora plays over bluetooth and like you, I've got hundreds of songs on a thumb drive sitting in a USB slot. In fact, IIRC the Car Play doesn't identify the name of the song playing from USB while the Sync media player does. Or maybe it's the other way round...

Jan 16, 2018 | 07:56 PM

K A M

Senior User

Joined: Apr 2005

Posts: 471

Likes: 4

Remove the phones from truck settings and start over. Then install your phone first then after you can plug his in.

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Jan 16, 2018 | 08:51 PM

jthompson333

New User

Joined: Jan 2018

Posts: 1

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So I don't have a Super Duty, but, I think they started putting SYNC 3 in some of these newer 2017's. At least the Lariats or XLT's with upgrades.
(But I have 2016 F-150 with SYNC 3)

If you have SYNC 3 then you probably need to update the SYNC 3 OS.
Go to owner.ford.com. Sign in or register.

Look for a section that talks about updating SYNC 3.
Here is an example:
https://owner.ford.com/how-tos/sync-...150&sync=sync3

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=12&cad=rja& uact=8&ved=0ahUKEwi0mOXh_d3YAhVEzFMKHdDrAbMQFghgMA s&url=https%3A%2F%2Fowner.ford.com%2Fhow-tos%2Fsync-technology%2Fsync%2Fsoftware-updates%2Fhow-to-download-software-updates-to-a-usb-drive.html&usg=AOvVaw3UuUlsP4RoNq2MbB_WNtNp

There are two ways:
1) USB stick
2) WI-FI

IF the SYNC 3 version is too old, it might not work over wi-fi.
Google updating SYNC 3 via USB, and they should offer you a download image you can use to update sync via a USB stick.

This helped me out a lot with stability and phone compatibility, etc.

Also make sure your Siri features are enabled on your Iphones. A lot of SYNC 3 requires Siri to be enabled.

Hope that helps.

Jan 17, 2018 | 09:06 AM

#10

Flooringit

Thread Starter

Mountain Pass

Joined: Jul 2017

Posts: 148

Likes: 0

In my case I finally figured it out. Because I’ve had a iPad and 3 phones. It had to go into the CarPlay setting and enable the phone I was trying to use. No clue why you’d plug in a phone you didn’t want to use seems like a useless option

Jan 17, 2018 | 04:38 PM

#11

miniwally

Junior User

Joined: Dec 2017

Posts: 57

Likes: 0

There is also a setting in your Iphone in the restrictions area of settings, make sure car play is enabled. This caused me some problems when I first got my truck.