Cameras
Thread Starter
|
Senior User
Joined: Jul 2004
Posts: 105
Likes: 0
Cameras
My cameras quit working at less than 3000 miles. 2017 Ford F-250 Lariat. Just a blue screen. I brought it into the Ford dealer and they diagnosed it as a burned out control module for the cameras. They told me that the part would take two weeks to get in. After waiting for two weeks I called to get the status. They told me the part was backordered and they would not expect it until the end of the month. Has anyone had a similar experience with this or can they provide insight on what the problem is with this component? I find this to be very irritating especially since I know they are manufacturing trucks with the same part and there are other trucks parked on the lot that they could cannibalize the part for to put me back into service .
Posting Guru
Joined: Nov 2010
Posts: 2,027
Likes: 7
From: 46th State
It can get very frustrating sometimes. I'm like you. When something stops work like it's supposed to I don't understand with all of this high tech stuff why it take them so long to fix it. It's hard to second guess them. We just have to learn to be patient because nothing else will get it done.
Fleet Mechanic
Joined: Jan 2015
Posts: 1,377
Likes: 294
From: SE Michigan
My cameras quit working at less than 3000 miles. 2017 Ford F-250 Lariat. Just a blue screen. I brought it into the Ford dealer and they diagnosed it as a burned out control module for the cameras. They told me that the part would take two weeks to get in. After waiting for two weeks I called to get the status. They told me the part was backordered and they would not expect it until the end of the month. Has anyone had a similar experience with this or can they provide insight on what the problem is with this component? I find this to be very irritating especially since I know they are manufacturing trucks with the same part and there are other trucks parked on the lot that they could cannibalize the part for to put me back into service .
As far as cannibalizing another truck on the lot: There's huge differenct between grabbing something that's simple to do (e.g., they grabbed the filler plugs from another truck for my 5th wheel prep that were missing), but you want them to start tearing into the IP or under they hood to get control modules? No way. Most of your truck was built, shipped to and installed in your truck as a sub-assembly that was TESTED as a sub-assembly.
For example, we built the HVAC unit for your truck. There's no way I'd want some dealership head mechanic digging through my HVAC to pull off a PTC (that's the rapid heat supplemental heater) to put on YOUR truck and then try to put another one back on their truck later. They are just opening up a Pandora's box of issues that would ultimately become warranty issues.
Senior User
Joined: Mar 2017
Posts: 416
Likes: 2
From: Texas
I understand the frustration but unless you buy 10 or 20 plus trucks a year not many dealers are going to take a part off a new truck to repair yours. Then they have a truck they are paying interest on that they can't sell and they eat the labor to pull and reinstall the part.
Junior User
Joined: May 2017
Posts: 80
Likes: 0
First, as an OEM supplier to Ford, I can tell you that service parts take a back seat to production. That's just the way it is, especially with new model vehicles (including the complete change to the SD this year). The supplier may be pumping out 100% capacity just to support current production. That said, I would not sweat it. The world is an imperfect place and screws fall out. Yes, I'm sure it's annoying, but they will get it fixed for you.
As far as cannibalizing another truck on the lot: There's huge differenct between grabbing something that's simple to do (e.g., they grabbed the filler plugs from another truck for my 5th wheel prep that were missing), but you want them to start tearing into the IP or under they hood to get control modules? No way. Most of your truck was built, shipped to and installed in your truck as a sub-assembly that was TESTED as a sub-assembly.
For example, we built the HVAC unit for your truck. There's no way I'd want some dealership head mechanic digging through my HVAC to pull off a PTC (that's the rapid heat supplemental heater) to put on YOUR truck and then try to put another one back on their truck later. They are just opening up a Pandora's box of issues that would ultimately become warranty issues.
As far as cannibalizing another truck on the lot: There's huge differenct between grabbing something that's simple to do (e.g., they grabbed the filler plugs from another truck for my 5th wheel prep that were missing), but you want them to start tearing into the IP or under they hood to get control modules? No way. Most of your truck was built, shipped to and installed in your truck as a sub-assembly that was TESTED as a sub-assembly.
For example, we built the HVAC unit for your truck. There's no way I'd want some dealership head mechanic digging through my HVAC to pull off a PTC (that's the rapid heat supplemental heater) to put on YOUR truck and then try to put another one back on their truck later. They are just opening up a Pandora's box of issues that would ultimately become warranty issues.
Thread Starter
|
Senior User
Joined: Jul 2004
Posts: 105
Likes: 0
Thank you for the responses. I am just a little frustrated though. I have to chuckle at myself because all off a sudden not having these cameras working is such an inconvenience after driving pickup trucks for 40+ years with only mirrors!!!
Junior User
Joined: Aug 2017
Posts: 92
Likes: 0
Camera malfunction
It is certainly easy to get used to a bell or whistle that is new to you. Hooking up my TT with the rear view camera on my F350 is so easy. If I had to go back to the GOAL (Get Out And Look) method I'm sure that I would feel the same as you do.
Trending Topics
Thread Starter
|
Senior User
Joined: Jul 2004
Posts: 105
Likes: 0
I know! In fact the day it quit working I went on a camping trip with my toy box and I had to ask my wife to help me hitch up and you all know what that's like!!!! 😂
FTE Stories
Ford Trucks for Ford Truck Enthusiasts
Top 10 Fords at 2026 Carlisle Ford Nationals
Joe Kucinski
3 Best / 3 Worst Parts of Modern Ford Ownership
Brett Foote
10 Amazing Upgrades That Solve Common Ford Truck Owner Headaches
Pouria Savadkouei
Every 2026 Ford Engine Explained
Brett Foote
10 Ugly Ford Trucks That We Still Kinda Love
Joe Kucinski
10 Things Every Truck Owner NEEDS (2026 Edition)
Michael S. Palmer
Rezvani's Latest Post-Apocalyptic Monster Is a Ford F-150 Raptor Underneath
Verdad Gallardo
Top 10 Most Expensive Ford Trucks Ever Sold on Bring a Trailer
Joe Kucinski
2027 Ford Super Duty Buyer's Guide (Every Model, Engine, & Package)
Brett Foote
Senior User
Joined: Apr 2017
Posts: 169
Likes: 2
I tell you what, If my rear camera quit working and I couldn't get a timely replacement I'd be screwed. I'd have to park on the street because there is no way I could park in the back of the house without a camera. I literally have only 4 inches to spare to turn into my spot.
New User
Joined: Aug 2017
Posts: 21
Likes: 0
From: Tucson, AZ
How fast we get spoiled! I do love the 360 camera system and operating it I have learned that unlike the mirrors, I have to stop the truck to switch views. Great system though.
2017 SD Ultimate Lariat CCSB
Thread
Thread Starter
Forum
Replies
Last Post