Houston area service

Reply Subscribe

Thread Tools

Search this Thread

Mar 24, 2017 | 03:16 PM

Jmganim

Thread Starter

Junior User

Joined: Feb 2017

Posts: 72

Likes: 0

Houston area service

Howdy all, which dealer do y'all service your trucks at? Recommend them?

Mar 24, 2017 | 03:42 PM

Kingofwylietx

Fleet Mechanic

Joined: Nov 2016

Posts: 1,634

Likes: 72

My parents have been using Helfman Ford for over 20 years. The have been quite happy with them for sales and service.

Mar 24, 2017 | 03:53 PM

frogracer

Junior User

Joined: May 2008

Posts: 59

Likes: 1

From: Texas

Big Star Ford on the 288 South has made significant changes over the past 2 years and have been great to work with. They are very customer focused.

Mar 26, 2017 | 10:17 AM

Insanedaddy

Freshman User

Joined: Sep 2016

Posts: 28

Likes: 0

From: Houston

I bought my Platinum from Big Star. Its due for its first service and I am wondering who I should take it to. If you purchased the vehicle from them, do they supply loaner vehicles while the truck is being serviced?

Mar 26, 2017 | 12:28 PM

Jmganim

Thread Starter

Junior User

Joined: Feb 2017

Posts: 72

Likes: 0

Quote:

Originally Posted by Insanedaddy

I'm pretty sure all dealers will supply loaner vehicles if need be.

Mar 26, 2017 | 01:45 PM

EO2SeaBee

Hotshot

Joined: Nov 2013

Posts: 10,107

Likes: 96

From: Hempstead, TX

Quote:

Originally Posted by Jmganim

I'm pretty sure all dealers will supply loaner vehicles if need be.

I can say from personal experience that is not true. At my former Houston area dealer, you only got a "loaner" if it was part of an extended warranty plan you had purchased, and even then, it was a trip to Enterprise for a rental car. They stopped offering loaners for whatever reason. I had to drive a Camry rental while my DPF was being replaced under warranty.

Mar 26, 2017 | 05:06 PM

bridge

Sick 'n Tired

Joined: May 2006

Posts: 2,969

Likes: 47

From: League City, TX

I've used McRee in League City for several years. They provide "loaners for Owners" if you bought your car from them, but I've never purchased from them because they won't deal as much as other dealers...probably due to the overhead of maintaining all those loaner cars. I've never heard of a dealership providing a loaner if you're just in for scheduled maintenance. Most provide a shuttle if you need to get to work or just don't want to hang out. Anyway, their service department has always treated me well.