So many problems
Senior User
Joined: Apr 2017
Posts: 326
Likes: 1
I don't know what state big tow lives in but most of the info given here is certainly not true in my state.
Lemon law claims are against the manufacturer, not the dealer. The dealer may be just as pleased to get the customer out of the vehicle as the customer is.
In my state there must be at least three attempted repairs for the same concern, and the vehicle must be out of service for a minimum of thirty days. Even then there may be one final attempted repair.
If you retain a lawyer most dealers will simply shut down, and refer all questions to the manufacturer. They will be willing to do what ever the manufacturer suggest, but only what they suggest.
If the legal requirements for lemon law are not met, they don't have to take the vehicle back. I have never seen a title in our state with lemon law on it. Salvage yes, but not lemon law.
The best move is to get in touch with the CSR for the manufacturer and see if the service manager at the dealership will go to bat for you. You can always take it to another dealer. The attempted replies should be documented.
Lemon law claims are against the manufacturer, not the dealer. The dealer may be just as pleased to get the customer out of the vehicle as the customer is.
In my state there must be at least three attempted repairs for the same concern, and the vehicle must be out of service for a minimum of thirty days. Even then there may be one final attempted repair.
If you retain a lawyer most dealers will simply shut down, and refer all questions to the manufacturer. They will be willing to do what ever the manufacturer suggest, but only what they suggest.
If the legal requirements for lemon law are not met, they don't have to take the vehicle back. I have never seen a title in our state with lemon law on it. Salvage yes, but not lemon law.
The best move is to get in touch with the CSR for the manufacturer and see if the service manager at the dealership will go to bat for you. You can always take it to another dealer. The attempted replies should be documented.
Down here, the Lemon Law works. And it works well.
The Dealer DOES take the vehicle back. They take it back acting as an Agent for FoMoCo.
And when they do take one back, the Regional Office for FoMoCo, gets seriously P'd off at the Dealer...... "Why couldn't you fix that problem? Why couldn't you make the customer happy?? Why can't you do your job? Now we're stuck with it because you couldn't fulfill your contract with us. Your allotment of (hot-X Selling vehicles) just went down and you're going to feel some heat."
Lawyers? Worthless. Just do it. Go through the steps. Start the process.
I'm telling you, the Lemon Law here? Dealers crap their pants when you do it. The Attorney General LOVES to stick it to 'The Man' in defense of 'The Little Guy'.
And they sometimes make the News Papers. Most local papers have a 'consumer protection' guy or gal that runs around town looking to solve these kinds of problems.
But as long as they can keep you tied up with talk, with BS, with empty promises........ They win. You lose.
Now, if this gentleman modified his truck to the tune of a $100k investment -- That's a different story. He might be at their mercy. Don't know.
Hotshot
Joined: Jun 2006
Posts: 15,449
Likes: 3
From: Hampstead, NC
That's not how it works anywhere. You have to have 4 failures of the same nature that are unresolved. On the 3rd one the manufacturer is notified and will send out an engineer. It's not on the dealer only. Often a field engineer is involved on the second instance. So there is no process you can start until you've reached the point the lemon law takes effect. You can't start the process at issue time #2. The dealer is the agent yes, but Ford is the agent buying it back. It's not done by the dealer. It costs them nothing. It's not different state to state either. This is a federal mandate.
FTE Community Team
Joined: Mar 2017
Posts: 3,337
Likes: 1,050
From: Florida
I've successfully filed Lemon law twice in Florida, once with a 2000 Ford Expedition and the other with a 1996 Oldsmobile Bravada.
You can file after either the third time for the same unresolved service visit or 30 cumulative days in the shop for multiple issues.
At the time I filed with the Expedition, Ford used "Despute Settlement Board" as an arbitrator. Their decision was binding on Ford but not binding for you.
Ford will try hard to negotiate before the board hears the case. If it's declared a Lemon you will see it listed as "Manufacture Buy Back" vehicle in Carfax. After the dealer and Ford was notified they had one more try to fix my truck. Got a new Expedition out if the deal.
Oldsmobile region rep agreed to replace my car if it had the same issue again (backfire and blowing the vacuum line off causing car to stall). It did it once more and a call to him and I got a new car. I was offered same year at no cost or next model year for $1000. I took next model year for $1,000.
You can file after either the third time for the same unresolved service visit or 30 cumulative days in the shop for multiple issues.
At the time I filed with the Expedition, Ford used "Despute Settlement Board" as an arbitrator. Their decision was binding on Ford but not binding for you.
Ford will try hard to negotiate before the board hears the case. If it's declared a Lemon you will see it listed as "Manufacture Buy Back" vehicle in Carfax. After the dealer and Ford was notified they had one more try to fix my truck. Got a new Expedition out if the deal.
Oldsmobile region rep agreed to replace my car if it had the same issue again (backfire and blowing the vacuum line off causing car to stall). It did it once more and a call to him and I got a new car. I was offered same year at no cost or next model year for $1000. I took next model year for $1,000.
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