Hey guys,
Yesterday, I took my receipt for a fuel pump replacement (cross flowing) into the Ford dealer along with the recent safety recall letter that I received from Ford. They filed some paperwork for a refund, like the letter says they will do. Don't know what the result will be though...we'll see. Has anyone else gotten a refund for repairs to eliminate crossflowing under this recall? Just curious. Funny thing, the service manager first tried to tell me that the refund only covered repairs to their recall fix...the check valves they install to overcome/stop crossflowing from tank to tank. I had to read the refund paragraph in the Ford letter to him 3 times before he gave in and did the refund paperwork. Would be interested to hear of other encounters under this recent recall letter.

 

what years and vehicles were covered in the redall? I just replaced mine in my 93 bronco. Id be great to the that money back.

 

Can't remember the exact years...maybe 89 to 93? There is an earlier post on this board or site that explains the recall. I know trucks up to 93 are covered, but don't know the first year models it applies to. I'm not optimistic about getting a refund, since the service manager was not too friendly about it. But we'll see. I will follow up with the person who signed my FoMoCo recall/refund letter, out of Dearborn, Mich., if I get no response in about 30 days. Bad part is, they require/take your original repair receipt as proof. Didn't like that, but a shot at a refund is a shot at a refund. Luckily I made two photo copies before I went to the dealer.

 

Yeah, I just received my refund check...what a fiasco! First, service advisor told me they had to actually perform the recall work before they could give me my refund for earlier work at a non Ford shop. Then, about an hour after I got home from dropping off the truck, they told me it was done! I know all they did was make it look like they did the work so the dealership could get paid for the recall. Then, when I got my check, the notes on it stated customer refund for recall # blah blah blah and said it was the "Tire Recall"!!! Oh well I just cashed it and kept quiet about that...I got my money so what do I care about their accounting screw up.

 

I'm in Germany and I bought a truck in March I just registered the truck with Ford,I bought it used. I would greatly appreciate any info you could give me on the fuel pump recall its hard to get info here. Thank-you for your time.

cpnhgnjnky
95 Eddie Bauer F150
too much to type

 

Niteowl: Wow! Glad to hear someone got their recall refund! How long did that take? I'm still waiting for mine, but will go and raise hell at the dealer if nothing happens in the next 3 weeks or so. The service manager at my dealer also wanted to do the recall fix on my truck, again...when I got the original recall notice and took it in, they informed me it was already done. Didn't seem too enthusiastic about helping me on either visit.

cpnhgnjnky: Don't believe your 95 is affected. You may want to search this board and check...someone posted the recall notice here not too long ago. It concerns the in-tank fuel pumps used up until about 93. They have a check valve built in that fails, and this allows fuel to cross-flow between dual tanks...which can cause the smaller tank to fill up and then overflow (pretty scary when you smell gas and look in the rearview and see gas running back out of the front tank filler neck!)

 

tmcalavy: Took about 3 weeks.....good luck!

 

Hey Niteowl and others interested in the fuel pump recall,
Ford dealer called me today and denied my refund. They said the fuel pump has nothing to do with crossflowing, only the crossflow sensors could be responsible. Hmmm...I think I'm getting shafted here. Never knew my 90 F150 had crossflow sensors. Even if it does, you would think that if they were the problem, replacing the fuel pump wouldn't stop the cross flowing if the crossflow sensors were indeed the culprit. I replaced the in-tank fuel pump with the bad check valve and my crossflowing stopped. Hmmm...whose logic is faulty here? Anyway, would be interested in hearing of other refund rejections/denials under this recall. Niteowl, your refund was granted. What repair did that cover? Fuel pump? Crossflow sensors? Just curious.
Also, can anyone confirm that my truck has crossflow sensors? No such beast is mentioned in my service manuals.

 

tmcalvy: Take it up with Ford CORPORATE!!! My refund was for the replacement of the rear fuel pump. "Cross Flow Sensors"? what a bunch of malarky! The recall notice itself states the problem and defective component which is a check valve within the Fuel Delivery Module. Unless your vehicle has "cross flow sensors" they are trying to shaft you. Again, call corporate, they'll set them straight and probably do a little extra to make sure you are a happy customer.

 

Anybody have the number for Ford Corporate?? Or a web link with this number?...appreciate it.

 

Well, this is getting REAL interesting. Stopped by the ford dealer on my way home today to check on the crossflow sensors they quoted to deny my refund on this recall. Service manager would'nt give me my paperwork back, so I asked him to make me a copy. He did, then launched into how Ford had denied the refund because it only refers to crossflow sensors. But I found an interesting note on my paperwork...said denied because Ford requires original repair receipt, not a photocopy. Well, I gave them the original receipt...not a photocopy. It would appear someone in the service dept. lied to Ford and then lied to me. Tomorrow I will write a letter to Ford corporate, addressed to the person in Michigan that sent me the recall/refund letter. We'll see what happens. In the meantime, my advice is to SHY AWAY from Gene Messer Ford in Lubbock, Texas. My experience is they are liars.

 

TMCALAVY: Sounds to me like Ford may have granted a refund for your pump. Only it may have gone to the person with the original reciept. Only reason I can think of to lie about paperwork is to divert funds to anothers pocket.

I am about to get in the same bind. My trouble is over Firestone Wilderness AT tires, though. For tire trouble I contacted the BRASS at WWW.FORD.COM. They might clarify your pump problem as they have my tire problem. Be persistent and don't give up.

shotgun

 

I've developed an interesting fuel supply problem in my '89 F150 4x4: The front/rear fuel tank selector switch appears to be malfunctioning. Although the fuel gauges appear to accurately reflect the status of each tank, flipping the selector switch does not appear to effect which fuel pump is active.

My F150 only pumps fuel out of the front tank regardless of whether the switch is in the front or rear position. Interestingly, the fuel level sending units in each tank appropriately display the correct fuel levels for each tank.

Its a bit frustrating, as when the switch is in the front position, it pumps out of the front tank and accurately displays the fuel level in the front tank. With the switch in the rear position, it pumps fuel out of the *front* tank and accurately displays the fuel level in the rear tank, which never changes.

This ultimately leads to one of two situations, both of which had to happen before I had realized what was going on:

1) With the switch set to the REAR tank (which is full), the gauge shows the full level of the rear tank while running the front tank dry. The net result is that you run out of gas in the front tank as the fuel gauge displays a full rear tank.

2) With the switch set to the FRONT tank, the gauge accurately shows the reduction in fuel level as fuel is consumed from the front tank. Unfortunately, when the front tank runs dry, switching to the rear tank shows a full tank of fuel, but the fuel pump in the front tank continues to pump out of a dry tank -- the rear pump will not activate. You're out of gas while you have a full rear tank that you cannot access.

Am I correct in assuming that the fuel tank selector switch performs two functions (as in a DPDT switch), with one side of the switch selecting which tank's fuel level sending unit is connected to the fuel gauge, and the other side of the switch selecting which fuel pump is active? If that's the case, it seems as if a relay or a solenoid valve that controls the fuel pumps (or maybe the switch itself) is malfuncitoning somewhere.

I understand that the F150 uses a low pressure fuel pump in each tank, and that pairs of supply/return lines from each tank go to a reservoir unit. From the reservoir unit, a single pair of supply/return lines go to the high pressure fuel pump, which goes to the fuel filter and up to the engine compartment.

This has led me to the following questions:

1) Can anyone offer any ideas as to where I should look for the problem?

2) Where can I find information about the fuel pump recall that's being discussed in this thread? (I'm hoping that I may get lucky).

Thanks!

Bob

 

its a fuel pump "sender", not sensor. I have the notice here on my desk- but haven't done anthing yet. it covers 12 yrs or 150K miles. My is running fine- dealer said if its been working fine since '91, its prob. o.k.
'91 Lariat. 302, 3.55, mint

 

Well, here's the latest on my on-going, still unresolved attempt to get a refund from Ford due to my former fuel pump failure/cross flowing condition. Wrote a letter to Ford corporate about this after my dealer denied my refund. They responded by having a clueless individual call me at home a few nights ago. Literally took me 15 minutes of re-reading their recall letter to get that rep to understand that faulty check valve in the fuel pump causes cross-flow. Yesterday another Ford rep called and tried to tell me that if my truck had the safety recall performed (it did, by previous owner) then there is no way the fuel pump check valve can cause crossflow. Oh yeah? says I, then why did my cross flow problem disappear as soon as I had a shop replace the fuel pump? They said dealers make the final call on whether you qualify for a refund and dealers apparently (at least my pirate dealership) think the safety recall fix (installing another set of check valves)is the only thing/repair that qualifies as refundable. Ford bounced my case back to the dealer, who by the way has a new service manager now. My guess is they will continue to sand bag me and Ford on this until the offer expires on Dec. 31 of this year. Be very careful which dealer you pick when you go in for this refund. Pick a lousy one like I did and you'll get nothin' but grief. Hope this advice/experience benefits someone else.