Contacting FORD
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Contacting FORD
Does anybody know how I can contact anyone higher than the Southeast Ford rep. My truck has been built since October 4th I have had 5 delivery dates and when I contact Ford customer service I am told it is in production, or at the body shop.
They have also mentioned it would be on a rail Dec 3, but now they say it is at the body shop in Kentucky. This is getting pretty frustrating!
They have also mentioned it would be on a rail Dec 3, but now they say it is at the body shop in Kentucky. This is getting pretty frustrating!
Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
I wrote (a real letter, polite and concise) to the director of customer service in Dearborn, MI about 3 months before my last ETA. (You can find her through Google). This got me a nice letter in return and a phone call weekly from a Customer Care Representative all the way up until yesterday when the truck was delivered to the dealership exactly on the last ETA which was last extended 3 weeks ago. The only thing changed by that letter and 3 case numbers through regular customer reps was the number of phone calls I got making sure I knew at what point the build was, similar to what I was receiving from both the dealers rep and from chat. The only benefit was it made me feel like I was encouraging the process. In fact, everything stayed the same.
Senior User
Joined: Apr 2016
Posts: 308
Likes: 1
From: Ann Arbor MI
I wrote (a real letter, polite and concise) to the director of customer service in Dearborn, MI about 3 months before my last ETA. (You can find her through Google). This got me a nice letter in return and a phone call weekly from a Customer Care Representative all the way up until yesterday when the truck was delivered to the dealership exactly on the last ETA which was last extended 3 weeks ago. The only thing changed by that letter and 3 case numbers through regular customer reps was the number of phone calls I got making sure I knew at what point the build was, similar to what I was receiving from both the dealers rep and from chat. The only benefit was it made me feel like I was encouraging the process. In fact, everything stayed the same.
Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
Well almost, finally. It is at LineX today and the dealer will start the in-service and tire swap when it gets back. Maybe tomorrow afternoon to pick it up!! WhooHoo. I did get 15 miles seat time on the road yesterday fresh off the transport. Seems small inside and big outside. Just first impression compared to my current ride. Those who have been in the later years of the previous generation won't feel that but my '01 has a completely different interior feel, much more open and roomy.
So thanks for the shout Ryan, yes it has been in my hands for a little while at least.
So thanks for the shout Ryan, yes it has been in my hands for a little while at least.
Senior User
Joined: Apr 2016
Posts: 308
Likes: 1
From: Ann Arbor MI
Well almost, finally. It is at LineX today and the dealer will start the in-service and tire swap when it gets back. Maybe tomorrow afternoon to pick it up!! WhooHoo. I did get 15 miles seat time on the road yesterday fresh off the transport. Seems small inside and big outside. Just first impression compared to my current ride. Those who have been in the later years of the previous generation won't feel that but my '01 has a completely different interior feel, much more open and roomy.
So thanks for the shout Ryan, yes it has been in my hands for a little while at least.
So thanks for the shout Ryan, yes it has been in my hands for a little while at least.
youre welcome! It's just nice to log in and browse the forum and finally see you're in possession, I had some serious third party depression for ya! What was the build date of the truck (you prob said it somewhere) ?
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Cargo Master
Joined: May 2007
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From: Western New York
Built 14NOV16 and delivered 12DEC16. Sat a week and a half not 70 miles from the dealer until trucker (Jack Cooper M/L) felt like bringing it down. Ford and the dealer had both put the truck on priority shipping which actually means to the trucker "by the ETA," no later and definitely not sooner! But oh well, its in the neighborhood (10 miles) now!!
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Built 14NOV16 and delivered 12DEC16. Sat a week and a half not 70 miles from the dealer until trucker (Jack Cooper M/L) felt like bringing it down. Ford and the dealer had both put the truck on priority shipping which actually means to the trucker "by the ETA," no later and definitely not sooner! But oh well, its in the neighborhood (10 miles) now!!
Cargo Master
Joined: May 2007
Posts: 3,336
Likes: 4
From: Western New York
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