Sync 4.6 Update issue
New User
Joined: Mar 2017
Posts: 7
Likes: 0
Sorry, I don't guess I can delete these. I was hoping to send a PM to FordIVTteam to supply my VIN information to hopefully troubleshoot my problem. I'll have to try again after 10 days I guess. I apologize for the crazy posts.
New User
Joined: Mar 2017
Posts: 5
Likes: 0
Did anyone ever figure this out. I seem to be another one on the list who can't perform my update. I get the same results as everyone else.
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Laughing Gas
Joined: Jan 2002
Posts: 818
Likes: 54
From: houston
Make sure there are no other files on you flash drive. Some cheaper versions or free usb sticks will have a hidden auto run file on them. They can be very difficult to delete on some. So, you might google search the make and model of you usb stick and hidden files.
I had a few old sticks with this issue.
I had a few old sticks with this issue.
New User
Joined: Mar 2017
Posts: 5
Likes: 0
SOLVED!!
Logged onto Ford.com Chat: Start Chat Session
Requested assistance.
The instructions given worked as directed, the first time.
Don't forget to WAIT for the SECOND "Installation Complete" prompt
The installation process took about 9 minutes.
Download the update and extract them to your USB Stick: https://owner.ford.com/tools/account...p-to-date.html
Next Follow these steps.
1. Insert the USB and press the Phone Button. You will either see PHONE MENU then PHONE REDIAL or CONNECTING.
1a. If you see CONNECTING then Scroll to RETURN and press OK.
1b. If you see PHONE MENU then PHONE REDIAL scroll to SYSTEM SETTINGS and press OK.
2. Scroll to SYSTEM SETTINGS and press OK.
3. Scroll to ADVANCED and press OK.
4. Scroll to INSTALL APP and press OK.
NOTE: To scroll through the menus use the seek arrow buttons.
When installing the update, be sure to keep your vehicle in park with the engine running until the update is complete. Also, keep the USB inserted until you get a second "SYNC Installation Complete" message.
Logged onto Ford.com Chat: Start Chat Session
Requested assistance.
The instructions given worked as directed, the first time.
Don't forget to WAIT for the SECOND "Installation Complete" prompt
The installation process took about 9 minutes.
Download the update and extract them to your USB Stick: https://owner.ford.com/tools/account...p-to-date.html
Next Follow these steps.
1. Insert the USB and press the Phone Button. You will either see PHONE MENU then PHONE REDIAL or CONNECTING.
1a. If you see CONNECTING then Scroll to RETURN and press OK.
1b. If you see PHONE MENU then PHONE REDIAL scroll to SYSTEM SETTINGS and press OK.
2. Scroll to SYSTEM SETTINGS and press OK.
3. Scroll to ADVANCED and press OK.
4. Scroll to INSTALL APP and press OK.
NOTE: To scroll through the menus use the seek arrow buttons.
When installing the update, be sure to keep your vehicle in park with the engine running until the update is complete. Also, keep the USB inserted until you get a second "SYNC Installation Complete" message.
Elder User
Joined: Mar 2017
Posts: 823
Likes: 1
From: Collinsville, VA
Sending you a PM now. Thanks for offering to help!
Logistics Pro
Joined: Sep 2002
Posts: 4,411
Likes: 1,016
From: Central KY
I downloaded the files, took my thumb drive to my truck, navigated to "advanced>>mobile applications>>install applications" and 4 minutes later it was done.
Not sure why you guys are having trouble.
Don't forget to go back to your PC and report the update to Ford so they'll have the update logged in their system and they'll start watching for the next update you're eligible for.
Not sure why you guys are having trouble.
Don't forget to go back to your PC and report the update to Ford so they'll have the update logged in their system and they'll start watching for the next update you're eligible for.
Logistics Pro
Joined: Oct 2004
Posts: 4,738
Likes: 103
From: FL
I just did this yesterday after reading this thread. My STX has the base radio with SYNC, no screen. After the first "install complete" it goes back to clock, then took another 5 min or so and showed "phone". After another 3 min, the sync lady came through and said "install complete". I re-paired my phone, downloaded phonebook and everything looks good.
I like that it now shows the song name/artist when playing music over bluetooth (which I do often). It also looks like you can read/send text messages though I haven't tried that yet. Maybe that was available before and I never noticed
I like that it now shows the song name/artist when playing music over bluetooth (which I do often). It also looks like you can read/send text messages though I haven't tried that yet. Maybe that was available before and I never noticed
Elder User
Joined: Mar 2017
Posts: 823
Likes: 1
From: Collinsville, VA
After something like 7 or 8 attempts, I FINALLY got this update installed on my '13 STX. What finally made the difference for me was I performed the Factory Default and then the Master Reset option on my existing software. Only after doing that was I able to successfully update to Version 4.6. And as Robbgt mentioned, I LOVE how the song and artist now shows up while playing music via Bluetooth, because this is the primary way I listen to music. It's nice to not have to double-tap my phone screen every time it plays a track I haven't heard in a long while 
